• Led operations at a cutting-edge, AI-driven e-commerce SaaS tech startup from vision to inception, onboarding multiple customers and realizing ARR.• Directed the product lifecycle from concept to launch, aligning product vision and roadmap with customer needs and market trends.• Developed and delivered onboarding training and a SaaS product knowledge base to enhance user adoption.• Translated customer insights into prioritized product requirements, partnering with developers and designers to define scope and timelines.• Leveraged Microsoft DevOps to monitor KPIs, track progress, and manage risks, ensuring timely, high-quality releases.• Developed and executed a go-to-market strategy with a strong value proposition for DTC companies, coordinating with stakeholders to drive successful customer onboarding initiatives.• Developed an optimized decision-making framework leveraging connected sales funnel analytics, which resulted in a competitive advantage for customers and achieved a 100% customer satisfaction rating.• Negotiated and executed customer contracts including the merchant-customer agreement, acceptable use policy, and data privacy policy, resulting in new ARR. • Led financial forecasting and budgeting strategy sessions, resulting in a 25% reduction in costs.• Presented the e-commerce SaaS solution to key investors, executive leadership, customers, and vendors, securing valuable partnerships.

• Owner/operator of a 4th generation 600-acre family farm.• Manages the planting, application, and harvest activities, leveraging technology to enhance both precision and efficiency in the operations.• Develops and implements research & development initiatives to conduct annual variable testing, aiming to advance sustainable agricultural practices.• Makes informed financial decisions by analyzing global markets and events, with the goal of optimizing the farm's earning potential.• Cultivates robust and lasting relationships with both internal and external stakeholders to forge beneficial partnerships.

• Led a pivotal turnaround of two underperforming QSR locations by implementing personalized service training and customer feedback loops, resulting in a 20% sales increase in 9 months.• Hired, trained, and motivated managers and direct reports using leadership development programs and team-building activities. • Implemented new onboarding processes and online training, including interactive modules and mentorship, leading to higher skilled employees, increased customer satisfaction, and a 30% reduction in onboarding costs. • Implemented a bonus structure focused on KPIs like customer satisfaction scores and sales targets, resulting in a 20% YoY revenue increase.• Developed and executed guerrilla marketing strategies, including local events and social media campaigns, to secure revenue retention and new business. • Negotiated contracts with local vendors, achieving a 15% reduction in supply costs and ensuring high-quality products.• Orchestrated a well-planned exit strategy, ensuring a seamless transition and maximizing sale value.

• Successfully delivered multiple high profile, customer-focused SaaS technology implementations in the financial services industry over a 3-year span, with total project revenues exceeding $25M.• Directed a critical bank fraud mitigation training project for over 100 customer service representatives at Discover Bank, achieving a 58% decrease in mishandled fraud cases.• Managed an international process improvement and training initiative for ICBC Insurance in Vancouver, Canada as part of Guidewire SaaS technology implementation, leading to a 36% decrease in policy quick-quote times and 25% increase in claims handling throughput. • Managed a change management and onboarding training team for the rollout of a new PeopleSoft Oracle cloud-based technology solution at Raymond James. The project touched over 10,000 end-users across various company locales, boosting customer satisfaction by 25%.• Led a high-profile collaboration between EY and LinkedIn, successfully implementing and training Partners, VPs, and Senior Managers on LinkedIn’s Sales Navigator tool.

• Managed the research and design of new academic training programs for use across campuses, with special attention to courses that are developed for technology-based delivery, such as online, blended, or hybrid delivery models. • Accountable for delivering research, curriculum designs, and assets (such as textbooks, equipment, technology, and other ancillary materials) for assigned programs, meeting deadlines and quality standards. • Collaborated effectively with many departments, including but not limited to Finance, Marketing, New Media, Strategic Planning & Analysis, Accreditation, State Regulations, Programmatic Accreditation, Academics, and New Products and presenting new program. • Presented program research and design to stakeholders including the CEO, CFO, and departmental VPs to obtain approval of new programs. • Collaborated with Subject Matter Experts (SMEs), Instructional Designers (IDs), and potential employers to create programs that meet company objectives and create exciting, interactive experiences for the learner. • Managed and maintained large amounts of data associated with program design and development for auditing purposes.

• Managed instructional design teams to develop curriculum projects from conception to launch. • Worked collaboratively as part of a cross-functional team of academics, course developers, multi-media developers, and course production personnel to ensure timely delivery of online courses that meet standards for academic quality. • Managed the collaboration with course developers, academics, and instructional technologists. • Maintained up-to-date knowledge of learning theory, technology, and best practices in online course development.

• Managed the assessment, design and conceptualizing of training scenarios, approaches, objectives, plans, tools, aids, curriculum, and other state of the art technologies related to training and behavioral studies. • Analyzed learning needs and worked closely with subject matter experts to provide input for course content. • Evaluated and analyzed training programs by examining course evaluations, proficiency testing, and job performance to identify program effectiveness and make changes or enhancements as appropriate. • Delivered instruction and guidance to trainers to ensure courses are conducted as designed. • Designed web-based instructional programs to enhance the effectiveness of distance learning. • Applied instructional systems design (ISD) theories and adult learning principles to training decisions to ensure that course materials meet training goals.

• Responsible for designing, developing, and implementing non-credit online training courses and a new course management system. • Responsible for problem solving and troubleshooting computer and technology systems. • Utilized knowledge of multiple technologies and technical skills such as installing, operating, and maintaining audio, video and computer systems for video conferencing, including full production of live online streaming for courses and guest speakers.

• Responsible for educating over 150 pre-service teachers new strategies to effectively incorporate technology into the classroom and their teaching methodology. • Responsible for designing, developing, and implementing technology based lesson plans, course assignments and assessments, and modeling a variety of teaching strategies for diverse learners.• Technologies included: Web 2.0 tools for teaching (e.g. Ning, Facebook, and Google Docs), global positioning systems, PDA's, digital video, and various web-based applications. • As a member of the Computational Advisory Committee for the Human Sciences Department, responsibility was required for reviews of grant proposals and allocation of student fees.

Coached, developed and led basketball talent and travel teams with notable athletes Harrison Barnes (NBA) and Alan Lazard (NFL).

• Taught various mathematics courses, including algebra, geometry, trigonometry, and calculus.• Developed and implemented lesson plans, fostered a safe and productive classroom environment, and contributed to a state-led initiative aimed at enhancing education through technology (E2T2).• Served as head coach of the varsity boys’ basketball team, motivating athletes through competition, mental toughness, and physical conditioning, achieving a two-year record of 42-18.