As General Manager, I'm responsible for sales, marketing and call center operations. We engage in a customer first, consultative approach in our call center which produces a higher than normal close rate along with a higher than normal retention rate. We also manage to our numbers - analytics are the backbone, the baseline for all our decisions. This approach generates ~$2 million dollars of high quality sales a year.

Our Salesforce org powered both our Partner Programs and our Call Center agents sales platform. Salesforce was the backbone of our retail operation which peaked out at over $60 million dollars in annual sales for our Partners.My specific contributions included:• Salesforce.com Administrator, supporting 150 users in 4 countries• Project Manager for development of agent sales tool including integrations with our partner APIs.• Guided Integration Consultants on required layout, feel and functionality of softphone integration• Trained Retail Agents, Retention Agents, Supervisors and Support Staff on use and management of SalesForce.com• Developed dashboards for Executives, Managers, Supervisors and Agent teams. • Developed custom reports for Managers to track activity and productivity• Developed custom reports for our Partners so they could track how the amount and quality of our sales were impacted their revenue

I was the second person hired at DigitalMojo, Inc. back in 2005. Like a lot of small but growing companies, we all had to wear several different hats. Mine were in Marketing, Management and Salesforce administration.What an entrepreneurial ride! We went from getting our first commission check of a whole $150 dollars to eight figures in sales per year. At it's peak, DigitalMojo had over 150 agents and employees spread over 5 countries. Yet, we managed to maintain a lean, flat reporting structure pushing decision-making and accountability as close to our customers as possible. Highlights include:- Getting our first contract as a national reseller for Comcast. We went on to get contracts with virtually every major cable, telephone and satellite provider including AT&T, TimeWarner Cable and Dish Network.- While most of our competitors were stuck in the direct mail cycle, we became the first reseller to engage in new, cutting edge (at their time) marketing practices such as local SEO, mobile SEO, mobile PPC, and Social Media campaigns. We were always the first reseller a provider would turn to when they wanted to try out a new marketing practice.- Back before there were Person Accounts or a Service Cloud, we rolled out Salesforce to the agents in our Call Centers. They used it to sell TV, Internet and Phone services to retail customers - something Salesforce was not originally designed to do. The entire scope of the roll out ended up supporting over 125 agents in call centers in 4 countries.- Developed, implemented and continuously improved a complete performance-based marketing and sales solution to target, obtain and retain quality customers for our clients and partners. This proprietary sales and marketing methodology ties demand generation to sales conversion through the use of both online and offline marketing funneled through ecommerce sites and our call centers.

Future Now Group's Director of Business Development. My focus was on developing the tools and training that illustrated cutting edge conversion techniques through Persuasion Architecture. In addition, I supported partners that wanted to join Future Now in delivering the highest possible conversion rates for their clients.

Moderator and Provocateur for the oldest and longest running discussion list focused on Internet sales and marketing. We've been talking I-Sales since 1995.

A great product that, unfortunately, tried to grow in a rapidly shrinking market. The era of enterprise content managment was over, we just didn't know it. Blogger and other Open Source content management platforms were being rapidly adopted inside the corporate firewell. Hard to sell a 6-7 figure implementation when you are competing with free.I did have the great pleasure to work with Dr. Roy Fielding, the inventor of the REST protocol. I felt myself getting smarter ever time I walked by his office.

Marketeer/Evangelist for Web Content Management software. Lots of customer contact, lots of presentations, lots of speaking engagements, lots of frequent flyer miles. A fantastic company run by fantastic people.

Held various consulting and management positions while at Coopers & Lybrand then PricewaterhousCoopers. Focused on eBusiness consulting. Largest project was delivering www.pwcglobal.com for the newly merged Coopers & Lybrand and Price Waterhouse. Project launched on time, at midnight on the day the merger became final. The system developed to create and manage the site content is still in use today. I was lucky enough to work with the finest development team ever on this project.