SABO HC is an acronym for Smarter Agents, Better Outcomes, and Happier Customers. Our name describes our focus and commitment to helping businesses create fantastic customer experiences. Having worked in Enterprise Software Sales for over 30 years, I learned to understand and prioritize my client’s business challenges to deliver solutions that exceed their expectations. I help clients select and purchase Cloud Contact Center solutions while leveraging existing investments in their other technologies such as CRM’s, AI, Digital, and Security solutions.My clients are finding AI is an amazing technology to help improve the customer experience at a lower cost that’s available 24 hours a day. It also allows your customers to engage on the channel of their preference. I have worked at two different AI companies and the founder of SABO HC has led the AI business group at one of the leading Contact Center companies. We have some great insight and experience on how a client can successfully execute an AI Customer Experience strategy with the right vendor and without the bias of traditional salespeople. My first responsibility is to my client and helping them through a business discovery, vendor selection, price and contract negotiation, implementation, ongoing account management and advocacy. IT budgets are tight and additional resources are difficult to find for new technology projects. I become a resource on your team to help drive a technology project. Specialties: • Cloud Contact Centers – Customer Experience• Workforce Engagement Management (WEM): Workforce Management, Quality Management/Recording of all Channels, Agent Performance Management and Contact Center Analytics o Real Time Optimization – after a successful WFM deployment how do you optimize the agents’ schedule for calls that run into a break time, training, coaching, meetings and other agent events. • AI for the Customer Experienced on all channels.• Customer Survey Solutions • Assessments of existing vendors to recommend vendor consolidation for elimination of duplicate technology solutions, driving cost savings and using more of what you already have