Dave Camarce Email & Phone Number

Makati, National Capital Region, Philippines

Makati City, Philippines

• Responsible for monitoring the time tracking of each member of their team and submitting Overtime hours of your members to HR for payroll purposes.• Random monitoring of titles being reviewed by their team members to ensure quality of work as well as performing XML tasks as required.• Daily review of teams productivity being sent out per team• Monthly evaluation for Incentive of each team member to be reviewed and approved by the Operations Manager.• Basic HR management; handling employees concerns and issues. All 1st and 2nd level sanctions and disciplinary actions will still be coming from the HR department under the directive from the Shift Supervisor. 3rd level and higher sanctions and disciplinary sanctions will also be handled by HR with the approval of the Operations Manager and/or the Chief Operating Officer.• Point person for their team in terms of Title escalation/issues and any other concerns which needs to be attended to.

Makati, Philippines

• Conducting regular audit, evaluation and monitoring of quality of titles• Reviewing of profiles and initiating refinement on titles that need improvement• Initiate and provide recommendations on issues that require appropriate actions based on the QA Guidelines• Working with the entire support division to ensure quality levels are achieved• Helping with XML production using SMART EDITOR when required by the Shift Supervisor and/or the Operations Director• Communicate with the Pressreader Headquarters in Canada on issues that require immediate attention.

Makati, Philippines

• Daily correction/review of titles via XML as needed• Continuously provide feedback and recommendations of titles monitored to ensure quality of titles are achieved• Point person in coordinating titles which needs refining, as well as sending put feedback to XML operators and QA on quality of titles randomly processed using the PR stream correction• Helping with XML production using SMART EDITOR when required by the Shift Supervisor and/or the Operations Director• Communicate with the Pressreader Headquarters in Canada on issues that require immediate attention.• Tracking of all titles worked on to ensure that proper documentation and tracking of workload are maintained

Makati, Philippines

• Daily quality control of newspaper XML using the SMART Editor software• Working with the Operations Director to ensure quality levels are achieved• Ensuring that all titles required to be processed are completed on tile• Communicate with Pressreader Headquarters in Canada on issues that require immediate attention

General Trias Cavite Philippines

- Review ECNs against Loading Table requirement- Analyzes and encodes data changes into the Loading Tables, Marketing Resource Rate UI, and FP Downtime UI- Communicates with ECN owner on data issues- Releases ECN when data entry is done- Prepares reports that may be required- Audits data entered into the system- Performs other tasks that may be assigned from time to time

Associate, Computer Technology/Computer Systems Technology

Activities and Societies: Associate in Computer Technology Society

Short Course

Finishing Course for Call Center Agents