Dave Carroll Email & Phone Number

Chicago, Illinois, US

As the Chief Operating Officer (COO) of GoodVets, I am responsible for driving operational excellence across our network of state-of-the-art veterinary hospitals. My focus is on enhancing the overall efficiency, performance, and growth of the organization while ensuring we deliver the highest standard of care to our clients and their pets.In my role, I.

I lead a team dedicated to providing strategic consulting services to small businesses. We focus on enhancing marketing efforts, streamlining operations, developing customized playbooks and driving efficiency.

Knoxville, Tennessee, US

Provo, Utah, US

• COO, recruited to lead operations of all owned and operated properties. Responsibilities include field operations, corporate operations, loss prevention, food and beverage, innovation, park design, training and.
• Developed and implemented an organizational structure commensurate with the growth of the business.
• Introduced training and development and loss prevention departments that did not previously exist.
• Created operational analytics team that produced robust reporting to drive results.
• Managed growth of the organization from 38 parks to 92 in 18 months.
• Streamlined operations to create efficiencies that drove 3M dollars in expense savings in 2019.

Bolingbrook, IL, US

• Promoted to lead total operations of 44 districts, 551 stores across the western half of the United States. Top-line sales in excess of 2B annually. Managed all aspects of operations including merchandising, HR, salon.
• Successfully increased comp sales by 13.2% for the retail store and 8.1% for the salons.
• Increased average ticket 4.95%.
• Developed new “show and tell” program used across the chain to utilize 100 new store openings as a venue for training new and existing GMs. Program is also used to revitalize aging stores and has resulted in several.
• Worked directly with IT to develop and implement new tools to enhance the replenishment process adopted in 2015. Resulted in a +1.7 comp UPT for 2016 and an average ticket comp of 5.7%, up from 2.5% comp in 2015.
• Successfully recruited two new RVPS to the chain and promoted one Sr. DM to RVP in 2015.

Bolingbrook, IL, US

• Recruited to lead total operations of 11 districts, 154 stores across WI, IL, IA, IN, MI, MN, NE, ND and SD. Top-line sales in excess of $600M annually. Managed all aspects of operations including merchandising, HR.
• Created and implemented new replenishment best practice used across the chain resulting in increased sales and improved efficiency.
• Moved ranking from number seven to number three for YTD sales. Page 3 of 5
• Increased average ticket $1.79 YTD.
• Improved NPS score 400 basis points

Chicago, IL, US

• Recruited to lead total operations of 8 districts, 128 stores and 12,000 team members across WI, IL, IA, IN, MI, OH, NY, WV and PA. Managed all aspects of operations including merchandising, HR, loss prevention and.
• Created and implemented new location balanced scorecard and DM visit tool, used company-wide.
• Designed a new talent management platform, focused on developing and promoting internal high potentials. Success of pilot program led to corporate wide rollout.
• Implemented a career destination-planning document, which improved morale and productivity by creating a path forward for internal advancement.
• Developed a new store-operating model, which resulted in significant savings.

St Ann, Missouri, US

• Recruited by COO to lead 100 corporate-owned stores and 200 licensed business operations on the east coast and in the Midwest states.
• Worked with corporate locations to ensure consistency and standard operating practices across the region, with a focus on growing sales and margin while reducing expenses. Developed new-store models based on.
• Partnered with owners of licensed stores to improve P&L through root- cause analysis, with heavy emphasis on merchandising/advertising to meet local market needs.

Minneapolis, MN, US

• Promoted to Group leader of 7 districts, 76 stores and 13,000 team members across Kansas, Missouri, Illinois and Indiana. Managed all aspects of operations, merchandising, human resources, food, safety, assets.
• Achieved Golden Contribution Award for meeting sales and expense goals.
• Developed and implemented company best practices surrounding store remodel timing and strategy.
• Achieved comparable store sales in 2010.
• Reduced overall operating expenses
• Improved controllable profit and margin.

Minneapolis, MN, US

• Promoted to high volume district with 11 Target stores from Southern Denver to Pueblo. Managed operations, merchandising, human resources, assets protection, pharmacy, food and safety for a team of over 1400 team.
• Achieved hourly payroll expense and comp sales by reducing markdowns and improving margin.
• Improved controllable profit through reduced operating expenses.
• Recognized for talent development results, including promotion of 7 store managers and 1 DM.

Minneapolis, MN, US

• Promoted to District Manager for 10 Target stores across central and eastern Missouri. Managed operations, merchandising, human resources, assets protection, pharmacy and food safety functions for a team of over 1200.
• Named People Developer of the Year by SVPs for achievement developing / promoting talent.
• Achieved Golden Contribution Award for meeting sales and expense goals.
• Reduced Shortage and improved margin through effective logistics and inventory management.

Minneapolis, MN, US

• Promoted to Store Team Leader of high volume Target store with top-line sales in excess of $60M annually. Managed total operations including hiring and training of salaried and hourly team members, executing company.
• Achieved Golden Contribution Award for meeting sales and expense goals.
• Achieved exceptional Best Team Survey feedback and was chosen for the Accelerated Development Program for high potential talent.

Minneapolis, MN, US

• Recruited into Target as a Store Team Leader in charge of total store operations with top-line sales in excess of $25M annually. Managed all operations including HR, assets protection, food and pharmacy.
• Achieved Golden Contribution Award for meeting sales and expense goals.

Grand Rapids, MI, US

• Recruited to lead total operations for a full-line grocery store with top-line sales of $35M annually.
• Opened the company's first newly constructed store, worked on marketing campaigns and layout.
• Hired and trained a diverse staff of managers and associates to reflect local market.
• Achieved bottom-line results above forecast.