Receiving promotion from an initial Consultant role to serving in a Senior DevOps Lead Engineer capacity, I steer the rapid evolution of top-tier IT products for enterprise deployment. I also hold full accountability for all facets of project management, leveraging my deep knowledge of the technology involved to code, test and execute implementation scripts.Highlights include: • Heading the IT department's multiple transitions to cloud management for a digital cloud-based Digital… Show more Receiving promotion from an initial Consultant role to serving in a Senior DevOps Lead Engineer capacity, I steer the rapid evolution of top-tier IT products for enterprise deployment. I also hold full accountability for all facets of project management, leveraging my deep knowledge of the technology involved to code, test and execute implementation scripts.Highlights include: • Heading the IT department's multiple transitions to cloud management for a digital cloud-based Digital Workplace Transformation project, enhancing operational agility and scalability.• Being handpicked as key point of contact to customers at the Executive Briefing Center, exhibiting advanced, proactive problem-solving and issue mitigation skills.• Fueling a 37% reduction in system failures through strategic performance and stability improvements, conveying outcomes to major clients to showcase tangible performance gains. Show less

Guiding Windows compliance efforts and facilitating engineering and operations integration during the acquisition of EMC IT into Dell Technologies. Producing comprehensive reporting and metrics to demonstrate notable impact of compliance and cost-reduction efforts.Highlights include: • Spearheaded software cost reduction initiatives, which led to a substantial decrease in application and security tool spend.• Piloted strategic initiative to boost performance and synchronization… Show more Guiding Windows compliance efforts and facilitating engineering and operations integration during the acquisition of EMC IT into Dell Technologies. Producing comprehensive reporting and metrics to demonstrate notable impact of compliance and cost-reduction efforts.Highlights include: • Spearheaded software cost reduction initiatives, which led to a substantial decrease in application and security tool spend.• Piloted strategic initiative to boost performance and synchronization capabilities of Windows OS lifecycle and system management servers and tools; receiving recognition in a resultant Dell whitepaper highlighting proactive device driver and firmware updates as essential to improving stability and an improved user experience.• Significantly enhanced Dell's reputation by single-handedly leading the enterprise-wide deployment of Zoom, establishing it as a key communication tool across the organization. Show less

Delivering key support to daily systems management infrastructure operations. Partnering with a small, agile team in facilitating systems management and client relations efforts. Planning and coordinating the comprehensive evaluations of tools and features, enabling improved compliance and streamlined deployment. Provided core engineering support for complex issue resolution, including troubleshooting SQL databases, Active Directory, and Group Policy.Highlights include: •… Show more Delivering key support to daily systems management infrastructure operations. Partnering with a small, agile team in facilitating systems management and client relations efforts. Planning and coordinating the comprehensive evaluations of tools and features, enabling improved compliance and streamlined deployment. Provided core engineering support for complex issue resolution, including troubleshooting SQL databases, Active Directory, and Group Policy.Highlights include: • Orchestrating the implementation of global server infrastructure upgrades, driving migration to multipurpose server environment.• Executing an end-to-end server infrastructure upgrade, improving stability and self-service capabilities.• Streamlining deployment processes and elevating compliance standards through strategic tool implementation. Show less

Supporting a key client, EMC IT, in System Center Configuration Manager (SCCM) and stability improvement efforts. Liaising closely with lead engineer in crafting migration processes for new releases, ensuring uninterrupted server infrastructure and client escalation services.

On a daily basis, I was leading the complex application automation scripting and deployment projects, enhancing system efficiency and security. I delivered escalation support for client engineering issues, ensuring rapid resolution and minimal downtime. Evaluated products and delivered proof of concepts in collaboration with practice areas and third-party vendors, contributing to the firm's innovative client solutions.Highlights include: • Excelling as the lead individual in the IT… Show more On a daily basis, I was leading the complex application automation scripting and deployment projects, enhancing system efficiency and security. I delivered escalation support for client engineering issues, ensuring rapid resolution and minimal downtime. Evaluated products and delivered proof of concepts in collaboration with practice areas and third-party vendors, contributing to the firm's innovative client solutions.Highlights include: • Excelling as the lead individual in the IT organization with the capacity and knowledge to handle all planning, technical and delivery phases of end-to-end product development and deployment, including process and performance tuning of developer's code.• Playing a key role in the successful execution of critical OS and application migrations, ensuring zero interruption to services during M&A process.• Championing the planning and execution of highly visible IT projects for intellectual property, finance, and firm leadership. • Served as the point of contact for the senior managing partners, providing tailored technical support at the CIO's request.• Bolstering firm-wide system security by deploying leading-edge security tools, reducing exposure to cyber risks. Show less

Provided comprehensive support for the NetBenefits retirement services server infrastructure, covering architecture, engineering, escalation, and configuration to ensure optimal performance and reliability.Highlights include:• Promoted to architecture engineering to facilitate new infrastructure design and implementation projects.• Led new collaborative product evaluations with development teams and third-party vendors.• Supported organizational transition while… Show more Provided comprehensive support for the NetBenefits retirement services server infrastructure, covering architecture, engineering, escalation, and configuration to ensure optimal performance and reliability.Highlights include:• Promoted to architecture engineering to facilitate new infrastructure design and implementation projects.• Led new collaborative product evaluations with development teams and third-party vendors.• Supported organizational transition while providing engineering support during the transition to a new cross-organizational operations model. Show less

Led the initiative to evaluate, implement, and up-skill the team for their first enterprise systems management solution.• Influenced the CIO's decision to implement a proven systems management tool by overseeing an evaluation project and championing the transition to complete infrastructure and client implementation.• Pioneered automated application deployments for new office integrations and upgrades, enhancing IT client, server systems, and network infrastructure both on-site and… Show more Led the initiative to evaluate, implement, and up-skill the team for their first enterprise systems management solution.• Influenced the CIO's decision to implement a proven systems management tool by overseeing an evaluation project and championing the transition to complete infrastructure and client implementation.• Pioneered automated application deployments for new office integrations and upgrades, enhancing IT client, server systems, and network infrastructure both on-site and remotely from the hub office in Dallas.• Requested by leadership to evaluate hardware vendors, ultimately choosing Dell after an Executive Briefing Center engagement, which sparked my interest to work there someday. Show less

Supported Fidelity’s institutional services HP servers, OS, and domains, while improving their systems management servers infrastructure and automated deployments.• Point of contact for server support, Y2K efforts, application deployments, and special projects.

Led a cross-site team for desktop OS and application migrations at multiple locations, creating standardized workstation images that reduced manual support. Developed automated application installations, streamlining deployments and improving the user new-hire experience.Provided executive support and up-skilled new technicians, enhancing team collaboration during the business unit's expansion.