Working with the Managing Director and the wider senior leadership of QuestGates group building consultancy, this role is responsible for the strategic direction and growth of this business.It holds the broad control of the day to day operation of structural surveys and design limited to achieve the businesses objectives and provide new and existing clients with a robust, professional and quality service.

The L20 Hub is passionate about investing socially in youth and elder care work in the Bootle / Sefton area.in my role as voluntary trustee, I work with a hugely talented board and management team in the oversight of the charities operation, goals and aspirations. I bring my professional experience in construction, insurance and facilities management and contribute my support and experiences as a service user.Please get in touch to find out more about the services we… Show more The L20 Hub is passionate about investing socially in youth and elder care work in the Bootle / Sefton area.in my role as voluntary trustee, I work with a hugely talented board and management team in the oversight of the charities operation, goals and aspirations. I bring my professional experience in construction, insurance and facilities management and contribute my support and experiences as a service user.Please get in touch to find out more about the services we offer or how you can help! Show less

During my time in this role, I oversaw the significant growth of the operation into a national Surveying and Engineering service, branching into a client base beyond the group adjusting company and into services beyond the insurance sector.Latterly, I was involved in the acquisition of several structural engineering companies, design practices and a surveying consultant, leading the re-structuring of our surveying and engineering teams into stand-alone brands.

I was responsible for the strategic growth and management of Surveying Services incorporating Subsidence, Project Managed Perils, Diagnostic Reporting, Cost Validation and pre loss insurance valuation services.I was supported in the delivery of these products by a national team of Surveyors, Engineers and Claims Managers and promote the delivery of high quality service and specialist professional support to our Clients through the use of highly qualified and competent professionals and… Show more I was responsible for the strategic growth and management of Surveying Services incorporating Subsidence, Project Managed Perils, Diagnostic Reporting, Cost Validation and pre loss insurance valuation services.I was supported in the delivery of these products by a national team of Surveyors, Engineers and Claims Managers and promote the delivery of high quality service and specialist professional support to our Clients through the use of highly qualified and competent professionals and sensible systems and process. Show less

In this role, I was responsible for the day to day operational delivery, quality control and management of all surveying aspects of the business; incorporating Project Management, Subsidence, Valuation and Diagnostic services.I was also responsible for the management of our approved suppliers and actively pursuing the growth of this product line as a whole, with a view to providing genuine valued added services to Insurers and Brokers, whilst also offering a suitable menu of services… Show more In this role, I was responsible for the day to day operational delivery, quality control and management of all surveying aspects of the business; incorporating Project Management, Subsidence, Valuation and Diagnostic services.I was also responsible for the management of our approved suppliers and actively pursuing the growth of this product line as a whole, with a view to providing genuine valued added services to Insurers and Brokers, whilst also offering a suitable menu of services for our Loss Adjusters. Show less

In this role, I was responsible for the development and management of the Subsidence, Third Party Property Damage and Insurance Valuation products at an operational level, incorporating existing client relationships, development and on boarding of new business, IT development and production of best practice, standard operating procedure and technical guidance to suit our client’s needs.In addition, I pro-actively and pragmatically desktop managed a caseload of Subsidence and TPPD losses… Show more In this role, I was responsible for the development and management of the Subsidence, Third Party Property Damage and Insurance Valuation products at an operational level, incorporating existing client relationships, development and on boarding of new business, IT development and production of best practice, standard operating procedure and technical guidance to suit our client’s needs.In addition, I pro-actively and pragmatically desktop managed a caseload of Subsidence and TPPD losses and Valuation Instructions, utilising a network of known and trusted Engineers, Adjusters, Contractors and Specialists at our disposal, to identify the most efficient and economical conclusion. Show less

Following its placement into administration, I was retained to support the customers & clients of Merlin Claims Holdings Ltd with the winding down and transition of all outstanding business.

I worked within the Merlin Claims Subsidence Hub as Operational Claims Manager. My role involved the delivery of excellent operational performance of the circa 27 national surveyors and a hub team and included the ongoing development of bespoke software and Management Information systems to aid visibility and efficiency.I led in the development and management of personnel and new business, as well as assuring fulfillment of service level agreements, best practice and technical… Show more I worked within the Merlin Claims Subsidence Hub as Operational Claims Manager. My role involved the delivery of excellent operational performance of the circa 27 national surveyors and a hub team and included the ongoing development of bespoke software and Management Information systems to aid visibility and efficiency.I led in the development and management of personnel and new business, as well as assuring fulfillment of service level agreements, best practice and technical excellence. I also handled a case load of around 100 – 200 Subsidence claims.Before taking this role, I Project Managed the development of software and processes for the launch of this new product and am proud that my team won the Insurance Times Claims Management Team of the Year 2011 and a Claims Innovation Award in 2012 for Claims Team of the Year for entries resolving around the success of this business model.These awards have recognised that we offered an intelligent desktop managed solution to Subsidence claims handling, assuring unbeatable service delivery and pro-active claims management, without sacrificing technical quality. As this product grew, I continued to develop our operational strategy, whilst being involved in the many innovative, technical and training solutions the business offered. Show less

Whilst working at the Merlin Claims Service Centres, I was involved in the initial stages of developing this product, where my main responsibility was to act as a technical referral point for all liability and building related queries.I was also responsible for the measurement and development of all staffs abilities through audit and training delivery.This role required a current technical knowledge, organisational skills, management skills, good interpersonal and communicative… Show more Whilst working at the Merlin Claims Service Centres, I was involved in the initial stages of developing this product, where my main responsibility was to act as a technical referral point for all liability and building related queries.I was also responsible for the measurement and development of all staffs abilities through audit and training delivery.This role required a current technical knowledge, organisational skills, management skills, good interpersonal and communicative skills.In the latter stages, I became more involved in the development of the product from a business perspective and offered input towards the way we operate, particularly in how we triage and input new claims. I also led the development of a user friendly online tool for staff to view the processes around their role and the cross dependencies’ these have to other product streams, as well as producing and publishing standard operating procedures for all Service Centre functions.In addition to these projects, I led the implementation of a desktop validation tool, which helped validate buildings claims quickly and efficiently, as well as making significant indemnity savings. Show less

Within Merlin Claims National Subsidence Unit I was responsible for a case load circa 60 Subsidence claims, all of which invovled claims handling from cradle to grave.My responsibilities included diagnosis of cause, application of policy terms, full reporting ability to customers and clients alike and full project management of building repair solutions.This role required current knowlledge of policy terms and client requirements, in depth knowledge of building pathology and… Show more Within Merlin Claims National Subsidence Unit I was responsible for a case load circa 60 Subsidence claims, all of which invovled claims handling from cradle to grave.My responsibilities included diagnosis of cause, application of policy terms, full reporting ability to customers and clients alike and full project management of building repair solutions.This role required current knowlledge of policy terms and client requirements, in depth knowledge of building pathology and relevant statute, excellent customer relation and communicative skills and good time management. Show less

At Claron, I was given the opportunity to learn essential skills in the building trade, quickly establishing an ability to manage from site and later from an office lead.My main responsibiltiies were sales, site management and invoicing.Here I gained vital skills in estimating, invoicing, project management and recruitment. I also devleoped an awareness of accounting and the inportance of cash flow and budget.