Oversee the design, development, and delivery of The Venetian websites and digital experiences. Creating remarkable digital moments that complement and enhance our extraordinary Venetian service.

• Product vision & design of sales automation CRM platform concept including authoring 300+ user stories, driving several RFP rounds, and business case• Product Owner of Loyalty Website and Booking Engine resulting in growing first-year channel share of nearly 20%• Program manager responsible for launch of all-new Grazie Rewards loyalty program in late-2020, serving nearly 1M active loyalty customers• Developed (coded) and implemented industry exclusive gala events seating system that reduced event registration lines from 1+ hour to nearly-instantaneous check-in and patron / venue seating optimization• Created slot-machine based bonus portal system enabling instant feedback to patrons on bonus performance and continued innovation within gaming environment• Designed the solution & led the team responsible for converting the largest gaming event of the year to a successful hybrid-virtual shopping event in response to COVID • Built custom RPA processes to streamline offer proof work resulting in 2-3 hours / week / worker labor savings• Led numerous internal strategy workshops and co-authored 3-year and 5-year divisional strategy documents, COVID-reopening & response presentation, and relationship marketing technology roadmaps• Managed multi-disciplinary teams both within direct org structure, cross-departmental teams, and vendor relationships• Built & maintain numerous analytics dashboards (PowerBI) and evangelized broader organizational adoption of collaborative data systems

Responsible for the project management activities of the global eCommerce group at Las Vegas Sands.- Manage major & minor projects and project management team- Develop & document project management processes including SDLC, reporting, and communications- Integrate with global and property IT PMO groups- Execute project accounting & financial oversight to ensure cost management and development optimization throughout the organization- Listen, learn, and adapt our team to the challenges and opportunities presented by our marketing teams and posed by our customers

Responsible for the development and growth of the global web and digital marketing portfolio for Las Vegas Sands. Key responsibilities include: - Managing new website functionality development - Coordinating with global stakeholders to identify areas of opportunity to enhance all digital marketing channels - Supporting the global eCommerce team - Defining marketing technology standards, and building common global frameworks for IT implementation

Within the Corporate CRM & Loyalty Marketing department, I had the pleasure to serve our internal business teams at the intersection of marketing and technology. Key projects included campaign management platform assessment, global loyalty program assessment, loyalty redesign management, global marketing portfolio financial assessment, and delivery coordination with IT for marketing efforts.

As the Solutions Analyst for CRM applications, I was responsible for the daily operation & support of our Microsoft Dynamics CRM system. As the primary technical point of contact for our group sales team, I was responsible for diagnosing and resolving system issues ranging from one-off client challenges to complex server maintenance and uptime issues. By adhering to a consistent change management process, I was able to increase stability and reduce downtime while continually increasing functionality and user experience. In the Spring of 2013, I was added as a technical specialist to a CRM enhancement project to broadly expand the features and functionality of our CRM application. Beyond an advisory role, I assumed responsibility as scrum master of an outstanding development team. We were able to deploy a massive feature-set including a complete hotel management solution and integrations with external systems utilizing Tibco & database processing. I was responsible for establishing & grooming the product backlog, writing documentation (functional requirements, application architecture), coordinating dev, QA, and UAT sessions, product demos, and publishing the finished solution.

Dashter was a Twitter client embedded into a WordPress via plugin, enabling bloggers to manage their Twitter account directly from their WP dashboard. Dashter included a suite of blogger-focused tools, such as native curation, account analytics, and message scheduling. As a founder, I was responsible for: • Product design & development - I was the primary coder for the majority of the project's life• Sales & marketing design - Developed promotional site, funnel, and order fulfillment solution• Partnerships and Evangelism - Created WordPress-community relationships, recruited 2 co-founders, and spoke at industry eventsUnfortunately, due to a variety of factors including changes in Twitter's API and insufficient runway to pivot our business model to a SaaS subscription approach, we closed the business. Dashter was then open-sourced (but un-usable, due to the API changes at Twitter).

"You stand in front of the crowd. Who stands behind you?"Propel Point is a comprehensive business services provider focused on the real estate, wealth, and personal development seminar industry. We work with top-tier and emerging clients to help create memorable and value-driven seminar education experiences. We focus on core business activities such as back-of-the-room sales & business development, back-office data & financial management, marketing and promotion, information technology development & deployment, brand development, content & product development, and more.

Technology manager for financial services firm. Responsibilities included online marketing channel management (primarily Google Adwords), CRM platform administration (SalesForce), website development and management (primarily WordPress & custom micro-sites), and general technology support of ~20 person staff. Developed complete online marketing conversion chain, resulting in highly-attributable funnel from traffic origin, to lead generation, to sales management, to order fulfillment and customer lifetime value.

Evoke Media Group was an online marketing and web development firm specializing in the affiliate marketing and eCommerce space. Projects included marketing development and affiliate acquisition for an online ad network, custom eCommerce development, copywriting, and other related projects.

Responsible for writing a wide variety of articles for this online affiliate marketing website. Helped guide overall site development and growth objectives. Worked with creative and sales divisions to ensure uniform growth-of-brand and multifaceted client support.

Managed the consumer side of this multifaceted online organization which provides home products over the web. Primary responsibilities included daily sales management of both online consumer channels and call center operations.Developed innovative affiliate program that resulted in significant online-only channel growth. Created full line of creative deliverables, both online and direct-mail. Worked directly with customers and back-end personnel to troubleshoot any client conflicts. Achieved consistent double-digit YTD sales growth.

Home Audio system sales

Home theater system & component electronics sales

During my time at the Corte Madera Retail Location, I was responsible for assisting customers with their consumer electronics purchases. With a small staff of only 4 employees (yes, to run a full-time retail store) we rose from last in the region (of 9 locations) to 3rd.Transactions ranged from small accessory purchases to $10k+ per ticket. Responsible for all aspects of maintaining the business, including opening, closing, inventory, merchandising, sales, customer service, post-sales support, and returns.

Transitioned from lowly intern to an assistant web developer for a variety of projects during the growth period of The Digital Foundry. Under the tutelage of Bob & Bonnie Fraik I was simultaneously brought to the forefront of the internet development revolution, and also educated on the value of positive client relationships. I was responsible for development tasks for a variety of projects, including Yakima.com, Devx.com, and eHow.com.