David Constantine Email & Phone Number

Responsible for provision of IT consultancy for a portfolio of charities and commercial organisations• Provides IT consultancy to high profile organisations within charity and corporate sectors• Project & programme management throughout the lifecycle, including planning & delivery• Full responsibility for the tender process & introducing vendors for cost-effective IT services• Defines IT strategies, prepares gap analysis and roadmaps, aligned with business needs• Delivered PM training to Restless Development to support African Sexual Health programmeCommercial:* NPW* CSSC* Acolyte Resourcing* Watchable* Collinson GroupCharities:* Cobseo, The Confederation of Service Charities* AgeUK Berkshire* Age Concern Bracknell Forest* Restless Development* Give a Book* Light for Life* Conway Hall Ethical Society* British Geriatrics Society* Global Clubfoot Initiative* Association of Guyanese Nurses and Allied Health Professionals

Salisbury, England, United Kingdom

Responsible for providing best practice policies & procedures to Social Care Sectors via SaaS product• Delivered process improvement strategy using Salesforce, O365 and Azure AD to 100 staff• Improved visibility, compliance & flexible working, achieving 98% same day call resolution• Successfully delivered GDPR compliance through staff training & series of customer podcasts• Led tendering, introducing vendors for VfM IT services enhancing security & redundancy• Implemented policies & procedures for Information Security, Business Continuity and DR• Directed the re-construction of the QCS software product to a SaaS microservices platform• Introduced Agile delivery principles to on/off-shore teams for product development & support• Communicated IT strategy & progress through user groups, weekly and half-yearly briefings• Held responsibility for defining and monitoring KPIs, IT budgets and resource requirements

Responsible for IT leadership with high-growth SMEs, including Social Care, FMCG, Film & TV sectors• Act as IT Director for UK’s largest & most experienced team of fractional or P/T IT Directors• Addressed SME integration, stalled projects, team gaps and weaknesses and ineffective MI• Expertise on IT strategy & vision, software problems, supplier selection, security & standards• Led tendering and introduced vendors for cost-effective IT services for a range of SMEs• Implemented Information Security policies and procedures and supported external audits• Responsibility for defining & presenting robust IT strategies & building delivery roadmaps• Established requirements & incorporated these into a comprehensive, multi-year IT budgetOrganisations worked with:• ScreenHits - invitation-only marketplace for the screening and selling of TV and film content• QCS Quality Compliance Systems - Care Quality Commission Compliance Toolkits for Care and Nursing Homes, Care Agencies, GPs and Dentists• Talking Tables - FMCG designed to bring fun and laughter to any party or celebration

Marlow

Responsible for delivering exclusive events for Wealth Managers to share with ‘High Net Worth’ clients• Board Member & Chief Product Officer, managing a major SaaS Marketplace solution• Adapted product delivery to use Lean principles and successfully brought product to market• Introduced robust Stakeholder and Customer engagement to define the Product Strategy• Implemented key Agile delivery principles and practices with the remote working UK team• Full remit for managing the entire customer experience, from initial onboarding to support

London, United Kingdom

Responsible for programme leadership, engaging American Express, MasterCard, Diners Club & Visa• Provided airport lounge access via a designated bank card to 1,000 lounges for global clients• Successfully delivered an increase of monthly airport lounge visits from just 300k to over 1m• Effectively implemented new auto enrolment of membership service for multiple global clients• Full remit for increasing enrolments, including a 750k one-off enrolment for RBS card holders• Managed PCI DSS compliant infrastructure, effectively providing 24x7 99.99% availability• Introduced a new website along and mobile apps which supported the Priority Pass rebrand• Delivered series of improvements to enhance the customer experience, reducing overall costs

Software solutions and managed services for Arts and Entertainment, Insurance, Re-insurance, Private Healthcare and Public Sectors.

Accounting, CRM, Document Management and Workflow solutions for Arts and Entertainment, Automotive and Public Sector.

Software solutions for the European Financial Sector

Insurance, Investment and Pensions