Dave Counts Email & Phone Number

Cleveland , Ohio, Us

Direct management and oversight of the Information Security team and all Information Security related projects including Incident Management, Change Management, and Risk Management. Collaboration on strategies with Security Officer and other stakeholders associated with projects and initiatives. Charged with taking Quadax Information Security to the next level using industry standards to measure current state Information Security level and at annual intervals. Management of the portfolio of Information Security and associated projects providing strategic direction on each and tactical implementation of these initiatives. ResponsibilitiesInformation Security · Information Security strategy and implementation· Strengthen the IT Cyber Security and Risk Management program· On Prem and Cloud· Management of Information Security staff· Develop and implement a Vulnerability Management Program · Fortify our technical security capabilities such as:· Strengthen our SOC, Security Operations Center · Develop Security Analyst for improved forensics and remediation of deficiencies · Work with Application Development teams to ensure secure applications with appropriate SOC controls for ease of support and compliance Incident Management· Incident Management strategy and implementation · Refine current incident management process and procedures to align further with ITIL standards · Create a reporting dashboard for the business showing pertinent information and metrics about availability outages and downtime · Spearhead any taskforce needed to resolve major repeating issues/outages · Incident response testing and procedures · Flesh out a complete Security Incident Response plan and ensure approval by Cyber Insurance Provider, Attorney, and company leadership Risk Management· Risk Management strategy and implementation · Update Risk Assessment report annually · Ensure identified risks are managed and resolved · Track Risk Assessment accomplishments

Cleveland , Ohio, Us

Reporting directly to the Executive Vice President of IT, my responsibilities include providing direction to the business for Security, Infrastructure, and DevOps. Leading a team of IT professionals responsible for all core IT operations using Tier 1, Enterprise hardware, software and cloud technologies (i.e. Security, Storage, Servers (virtual/standalone), Network, Phones). * Managed implementation of MFA (Multi-Factor Authentication) using Microsoft Azure. * Managed implementation of SSO (Single Sign-On) using Microsoft ADFS (Active Directory Federation Services) * Manage/Architected SDWAN and circuit upgrade/redesign. * Founding/key member of the Quadax Security Board, providing expertise and advice for SOC 1 & 2 and PCI-DSS certifications. * Managed implementation of Internal/External PEN testing, vulnerability scans and remediation and Phishing campaigns. * Assisted in penning the Quadax Risk Assessment document. * Founding/key member of the Quadax Change Advisory Board, developed change management policies, definitions and review all high risk and/or high impact changes to the application and infrastructure environments. * Provide guidance on Security Assessments and questionnaires. * Negotiated Primary Data Center contract saving $40,000 per year. * Managed EMC XtremIO and EMC Unity storage projects. * Developed Disaster Recovery/Business Continuity Plan, architected DR location and developed/implemented DR/BC Test.

Medina, Oh, Us

Leading a team of IT professionals responsible for all core IT operations (i.e. EMC Storage, VMware, Exchange, Lync, Cisco Call Manager/UCCX, Cisco Firewalls, Switches, Routers, Nexus 7K Core, Disaster Recovery and Avamar Backup Solution) in addition, the IT Support team responsible for Desktop Services and general IT support.* Negotiated a savings of $60,000 on VMware renewal.* Negotiated a 100% buy back, plus pro-rated services costs totaling $20,000 for existing Barracuda 450, upgrading to a Barracuda 850 for email archiving.* Managed office openings in Los Angeles, California and Laredo, Texas.* Managed closing of Montana office.* Successfully managed and completed the NIST 800-53 Cyber Security audit.* Unified Communications project upgrading UCCX from 8.5 to 10.6 and Call Manager from 8.5 to 10.5* Manage SSO (Single Sign On) project.* Developed 2016 $3.5mm capital budget, forecasted $650,000 2015 Q4 capital spend.* Developed 2016 staffing plan, training plan and approximately $15mm operational budget.* EMC XTREMIO all flash array to replace current production EMC VNX 5400 and move to DR facility.

Chicago, Il, Us

Promoted rapidly through a series of increasingly responsible technology leadership positions. Advancement based on expert technology qualifications in combination with strong performance and team leadership. Create and manage a $20+ million capital expenditure budget.38 staff members including 2 direct reports and 3 global teams: – Client Application Team – supports, configures and installs all applications for each service line. – Client Support Team – handles Tier I support to provide solutions to client issues 24x7. – Infrastructure Engineering Team – manages over 12PB of storage, 2000 VMs, and 180 physical servers in productions between 3 data centers, 2 in the U.S. and 1 in the U.K.* Member of leadership team creating and managing company roadmap of IT initiatives.* Develop vision and strategy of Technical Operations to support the business.* Led a team that developed and implemented a 2 tier disaster recovery environment ensuring business continuity.* Building a DevOps culture using Agile methodology.* Results driven leader through metrics and building a strong, innovative and exciting culture.* Streamline and control the budgeting, approval, and purchasing processes through implementation of a centralized location for all company application licenses and maintenance agreements.* Led team that managed the largest FlexPod in the Chicagoland area from a storage perspective of approximately 12PB of NetApp storage bewteen production and DR with multiple Cisco UCS chassis.* Appointed in 2011 to U.K. data center project, which included traveling to the U.K. to carry out site selection, contract negotiation, hardware acquisition, and oversight of team handling hardware installation and configuration.* Built current team of 38 from 10 from existing workforce within 3 years with minimal turnover, Oversee all team members who makeup 3 global sub teams based in 11 total locations – 9 in the U.S., 1 in India, and 1 in England.

Chicago, Il, Us

* Built a PMO based on the PMI PMBOK methodology.* Managed IT piece of office openings for offices globally, including Portland, OR; New York, NY; Washington DC; San Diego and San Francisco, CA; London, England; and Gurgaon, India.* Eliminated disposal fees and turned them into income by establishing an outside service to purchase old, decommissioned equipment.* Managed all acquisitions and mergers ensuring all IT systems were successfully migrated and users integrated into the Huron Consulting Group enterprise environment with zero downtime.* Selected to lead major data center co-location project that improved client audit compliance, provided power and cooling redundancy for equipment, and created a more secure environment for hardware and data. Once site was selected, solely performed migration of IT system from main office to data center with little or no downtime.

Performed overall management and hands-on operation of IT Department including, project management, vendor contract negotiation, internal and external networking systems management, and proposing improved methods to achieve company goals via technology.* Directed a network infrastructure redesign project which provided significant time savings for email, as well as file sharing and backup by centralizing the IT environment through implementation of a Microsoft based infrastructure built on Cisco, and IBM hardware.* Slashed office to office phone costs 100% and reduced outgoing call costs by approximately 30% by introducing cutting-edge IP Telephony.* Streamlined clients’ financial data gathering process by providing technical support to their IT departments.* Maintained and managed corporate website.

Trelleborg, Sweden, Se

Hired in as Network Administrator and within 1 year promoted to IT/WAN Manager. Managed the IT Department including 4 staff. Oversaw project management and AS/400 programmers. Personally managed the Local Area Network (LAN) and the Wide Area Network (WAN) design, server implementation, administration, and maintenance. Handled Lotus Notes Domino administration, and Internet administration.* Promoted to WAN Manager to support North/South American Infrastructure including 10 locations in the U.S. and 2 locations in Brazil while managing Frame Relay between U.S. and Sweden.* Collaborated with counterparts in Sweden and Italy to develop and implement global e-business.* Rescued failing AS/400 based ERP system upgrade project by successfully refocusing all team members on original goals and objectives.* Saved company thousands of dollars by managing a project that consolidated 17 servers into 6.* Enhanced remote productivity approximately 60% for Sales Force and Managers by providing a high speed connection to the company’s VPN (Virtual Private Network).* Delivered millions in savings annually by consolidating numerous service providers into 2 or 3 as a key team member of the Global Infrastructure Team.* Implemented TCP/IP LAN limiting IPX/SPX to file server.