David Croteau Email and Phone Number

Ensures the successful delivery of complex technical projects by aligning technical teams with organizational goals. Plans and executes projects per senior leadership direction, coordinates cross-team efforts, streamlines workflows, and aligns solutions with strategic objectives to drive success.

Manages and advances DHS DevSecOps objectives, principles, and that its integration is in line with our organizational strategy across diverse Federal and Federal Contractor teams.

Ensures the timely and accurate development and delivery of features, bug-fixes, and customer onboarding to National Security and Mission-critical applications that our stakeholders rely on while adhering to Agile best practices and organizational SDLC.

Leads the development, administration, and governance of the Enterprise SharePoint tool and related content relied upon and used by the Office of Biometric Identity Management.

Streamlined SharePoint business request tool decreasing turnaround time by 75% with increased tracking accuracy.Gathered strategic and tactical data for mission planning referencing DoD Planning, Programming, Budgeting, and Execution (PPBE) best practices.Team leader for Search and Rescue program to conduct rescue missions for over 300 sailors and maintained over $200,000 in life saving equipment.Team achieved perfect score during high profile Navy Search and Rescue inspection and awarded a letter of commendation.Safeguarded over 200 Secret documents and publications for mission critical operations and maneuvers as the Naval Warfare Custodial Librarian.Conducted weekly Search and Rescue equipment and operation familiarization, and medical training for over 30 Sailors who assisted in the life saving program.Actively gathered and analyzed data from multiple intelligence sources to correlate and create a plan for ships intended movement, avoidance of obstacles and weapon system firing.Interfaced with multiple radar data sources to interpret data on ballistic trajectories and approximate optimal engagement to defend high value assets.

Maintained the integrity of policy management systems by performing health checks, testing for software upgrades, patches, problem management and root cause analysis.Identified issues in project turnaround and delegation using Lean Six Sigma Earned Value analysis principles and developed solution to further identify pain points using Java developed solutions and Visual Basic macros.Developed automated reporting process that provided $40,000 cost savings quarterly and important business insight using SQL, and batch scheduler ESP.Collaborated with business partners to create and review security and technical requirements using AGILE Scrum development methodology.Directed and coordinated the recovery of financial systems responsible for over $1 million of collectibles during Biannual Disaster Recovery exercises.Ensured quality of data in business systems and proper Information Assurance practices were being followed with release or modification of sensitive customer data.Effectively communicated complex technical processes, analysis and troubleshooting findings to members of the company to identify issues and resolve them.Administrated SharePoint sites that hosted over 250 important training tools and business system critical technical documents for over 40 employees.

Assisted Adjudicators with processing of government issued passports and documents by retrieving, organizing and filing customer applications.Evaluated customer data and inspected over 6,000 passport books to ensure highest quality standards were maintained.

Resolved hardware, software and network issues of over 200 computers, printers and copiers for student and faculty use.Governed Tier 1 and Tier 2 technical support in person and via telephone for campus population of more than 10,500 students.