Dave Crouch Email and Phone Number

- Instructor for Financial Technologies (MIST 4700): Fall 2023-Present- Instructor for Systems Analysis and Design (MIST 4620S): Spring 2023- Served on the FinTech Certificate Committee for the Management Information Systems department

- Overseeing planning and execution of strategic project to enable a unified website development and hosting platform for university schools, colleges, and administrative units- Working with student support and academic success units to redesign UGA Mobile App to provide a more personalized student-centric interface and architecture- Transitioned institutional faculty and staff learning management platform to central support model

- Directed development of the UGA Mobile App for iOS and Android, including integration with cloud-hosted content delivery services- Planned and implemented pilot deployment for enterprise AI chatbot- Researched public blockchain solutions for secure storage, accessibility, and management of academic credentials- Directed cloud migration for high-traffic websites to AWS high-availability web hosting environments- Migrated faculty profile and management system from cloud-hosted IaaS platform to vendor-supported SaaS solution, improving system performance and saving 32% annually on server hosting costs- Served on Accessibility Working Group as chair of the Technology Accessibility subcommittee- Directed migration of learning management system content from Blackboard to BrightSpace- Migrated enterprise document management and workflow automation system to virtual platform- Directed integration of Ellucian Banner instance with student success, institutional effectiveness, and faculty management systems- Implemented cloud-based student success and advisement management system- Served as chair of the UGA Information Technology Management Forum (ITMF)- Removed sensitive and restricted data from 600,000 records in university databases- Managed four subordinate managers in charge of five functional teams made up of 72 full-time and part-time IT staff members- Supervised UGA IT Service Desk based in accordance with ITIL v3 standards- Migrated UGA website to SaaS-based CMS and cloud-based web hosting- Performed cloud migration for MyUGA Student Web Portal- Implemented MFA (multi-factor authentication) for sensitive and restricted online services

- Directed the development of the UGA Admissions iPhone app- Directed integration of the UGA Admissions Website with social media services- Guided the procurement process for an institutional document management and workflow system - Supervised installation and configuration of the Nolij Web document management and workflow automation system for UGA offices of Admissions, Financial Aid, and the Registrar, saving over $1.2m per year in material and personnel expenses- Developed and implemented data policies to balance transparency and retention requirements with ongoing UGA sensitive data reduction initiatives, reducing SSN handling and storage by 50% in the Undergraduate Admissions office- Initiated development of a software-based silent alarm for front-line staff, to enable proactive de-escalation of confrontations and improve working conditions for front-line customer service representatives- Supervised five positions, including a web developer, a mobile app developer, an application analyst/Oracle developer, a systems administrator, and a desktop support technician, and managed additional coding and server administration resources through contracts with external groups- Instituted frequent security audits of UGA Admissions systems, and implemented security improvements such as hardware and software firewalls, complex password enforcement, authentication via the UGA central login service, and scanning of workstations for sensitive data- Planned and supervised the execution of a code refactoring project for online application forms and application processing utilities- Served on campus IT governance committees, including the Identity Management Functional Committee, the Information Security Committee, and the Document Management Steering Committee- Served as vice-chair of the UGA Information Technology Management Forum (ITMF)

- Supervised twenty-two employees stationed at client sites, including eighteen desktop technicians and four system administrators- Managed contracts for twenty-four client departments, assessing project requests, assigning appropriate technical resources, addressing concerns, and scheduling periodic evaluations- Planned and supervised development of a request tracking system to improve response time, provide clients with access to work records, and generate efficiency reports to be used for process improvement, recognition of outstanding employees, and early identification of potential issues- Established service offering for backup tape rotation and storage for client departments with servers hosted in the campus datacenter, improving the reliability of backup processes