-Oversee day-to-day operations of the Company’s application, and network infrastructure, and identify areas for improvement.-Functions as Project Manager on IT implementations and upgrades including ERP, Point-of-Sale, and related store terminal systems, Internet/Intranet applications, and other applications as needed.-Manages vendors and consultants as necessary.-Responsible for the operation of all information systems, including staffing and maintenance.-Serves on the company’s executive team supporting sales, production, shipping, and administrative functions.-Manage the IT department’s help desk and provide Tier 2/3 level support as needed.-Oversee IT initiatives in alignment with organizational goals in a manufacturing and retail environment.-Oversee backup and disaster recovery policies and procedures.-Evaluate the company’s network security posture and maintain PCI compliance.-Supervise and develop the IT staff.-Partner with the CFO on financial budgets and capital projects.-Identify and recommend new technology solutions as needed.-Support efforts to improve business processes as needed.

Lead day-to-day IT management for beauty industry holdings, including Sola Salon Studios, Woodhouse Day Spa franchises, and BeautyHive eCommerce supply distributor. Direct staff, creating governance strategies to optimize system integrity, cybersecurity, master data management, and support. Develop short- and long-term IT plans in collaboration with executive leaders, overseeing contractors and vendors to implement solutions and engineer custom applications. Take charge of upgrades for CRM, property management, and sales/marketing solutions.▪ Entrusted with daily leadership related to all aspects of hardware and software infrastructure, including Cloud technology upgrades, telecommunication systems, security, networking, and marketing automation. ▪ Stepped in to head turnaround efforts for Point-of-Sale system conversion; managed project to completion, interfacing with vendor to gain greater accountability and establishing milestones for successful roll-out.▪ Directed migration to Microsoft Office 365 impacting 60 locations and utilizing Active Directory and Azure; oversaw efforts to tighten data control, significantly improving identity and access management (IAM) policies. ▪ Hired staff and selected vendors, building out new team of internal and 3rd party resources to give franchisers, their customers, and internal corporate departments improved help desk support for IT applications. ▪ Led implementation of Zendesk across the organization, establishing new 24/7 onshore and offshore support with better coverage for franchisees and improved ability to monitor key metrics related to support volume. ▪ Oversaw rebuild of website, directing development and marketing team as company shifted to new platform allowing for greater control; streamlined branding and improved web metrics resulting in increased traffic.

Led strategic planning to optimize IT governance as key member of executive team at global headquarters for PostNet International Franchise Corporation, leaders in the retail postal and shipping space. Spearheaded critical hardware and software upgrades, managing migrations. Interfaced with CxOs, service providers, subcontractors, vendors, and franchisees to plan and implement a variety of short- and long-term initiatives, including technical improvements to sales and marketing systems.▪ Conducted centralized risk mitigation, enhancing network and endpoint security; initiative focused on preserving safety of sensitive corporate information for global organization and franchisees.▪ Assessed infrastructure and IT policies, creating comprehensive strategies to protect assets while enhancing departmental efficiencies; uncovered and implemented significant process improvements.▪ Identified gaps in reporting, instituting proactive methodologies for improved data integrity; decreased labor hours while simultaneously enhancing information accuracy.Source

Provided leadership for corporate IT infrastructure, including IaaS network security, SaaS desktop solutions, and hardware upgrades. Conducted budgetary assessments, making recommendations to free up funds. Translated complex technical information to business users. Directed a team of four. Negotiated with software and hardware vendors, managed product implementations, and handled disaster recovery (DR) planning.▪ Devised IT strategy, migrating firm’s technology into the Cloud; achieved outstanding improvements after successfully implementing Cisco Meraki networking and Sophos Cloud security management solutions.▪ Provided hands-on daily oversight of systems to prevent failures, ensuring company-wide IT security and business continuity complying with industry standards; documented procedures and conducted staff training.▪ Generated roadmaps, eliminating non-essential software licenses; recommended time-saving solutions for office productivity, ERP, and backup consolidation that were designated to save company $50K over five years.▪ Identified cost saving measures within IT budget to fund needed network management upgrade (Meraki); achieved up to 70% improvement in system performance and reliability.

Served as the primary IT leader, using extensive knowledge of CPG supply chain planning to manage multiple improvements in software/hardware. Collaborated with CEO, VP of Finance, CFO, and others to plan budgets and assess company technology strategy. Conducted extensive research, identifying up-to-date market trends and preferred Cloud solutions. Managed vendor selection process, interfacing with project managers and consultants to ensure project deliverables were met. Conducted full overhaul of networking and telecommunication systems.▪ Strategically implemented Cloud solutions to attain multi-million dollar growth; led Meraki networking and security roll-out while managing revamp of NetSuite ERP/MRP system, significantly improving time-to-market.▪ Improved corporate productivity dramatically by re-implementing NetSuite ERP/MRP systems to align with business needs; selected Microsoft Office 365 with Citrix ShareFile to speed inter-office collaboration efforts.▪ Enabled company to manage network from single pane in Meraki Cloud to maximize efficiencies.

Managed design and implementation of IT infrastructures for new distribution center. Led migration from ESX to vSphere. Used Cisco UCSB series hardware with Nexus 10-gig infrastructure connecting to Nimble storage array. Implemented a myriad of SaaS, IaaS, and DRaaS solutions. Focused on improvements to networking and business continuity strategies while maintaining existing IT standards and policies. Installed anti-virus/anti-spam, VPNs, and security updates, providing hands-on support for switches, firewalls, servers, and network devices.▪ Spearheaded complex projects for data center operations and infrastructure management in addition to various eCommerce / supply chain initiatives; supported company growth from $100M to $500M.▪ Collocated remote facility, networking corporate office via a one-gig fiber connection; transformation provided unmeasurable risk mitigation, enhancing both disaster recovery and business continuity plans.▪ Took charge of design and implementation for Salesforce.com Service Cloud customer support ticketing system; led team of six web development contractors for Atkins.com and the Atkins online community.