Virgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights. Responsibilities • Overseeing all aspects of baggage operations to ensure alignment of unit operations with organisational vision results in exceptional customer service. • Managing over 150 staff at all levels to meet operational targets. • Managing the acquisition of talent, overseeing and providing ongoing training and overseeing and providing the professional development and mentorship necessary to promotion through the organisation. • Managing projects from initiation through to completion. • Managing budgets and deadlines, ensuring all aspects of operations are delivered within budgetary constraints and on-time. • Managing relationships with key stakeholders. • Overseeing compliance with safety and regulatory requirements. Achievements • Managed the transition from a simple ticketing system to a complicated and complex system which allowed the business to expand and compete in the aviation market. • Introduced reward and recognition programmes for team members, increasing engagement and growing revenue. • Achieved budget targets year on year. • Project-led the transition of aircraft-receipt from engineering department to ground operations, achieving a labour cost reduction.

Responsibilities• Overseeing a team of more than 150 staff, ensuring all members comply with requirements, and managing performance issues as well as disputes.• Ensuring operational compliance and safety within the customer service area. • Maintaining budgets from a cost perspective and ensuring revenue budget is met. • Ensuring Key Performance Indicators (KPIs) are met and continuous improvement is achieved in all areas of the business, including the delivery of exceptional customer service. Achievements• Managed teams and delivered services within budget, year on year. • Met airport KPIs for each reporting period.• Managed the transition from face-to-face to automated check-in, including the introduction of self-service kiosks and automatic bag-drop.

Responsibilities• Leading, motivating and coaching team members in safe work practices and the delivery of safe operational environments.• Managing plane-side safety in accordance with performance objectives. • Ensuring KPIs are met in compliance with regulatory authorities and in line with business expectations. Achievements• Delivered a safe, operational environment within budget, year on year. • Met airport KPIs for each reporting period. • Ensured international regulatory compliance when flights between Adelaide and Bali commenced.

Responsibilities• Supervising and guiding a team in the delivery of an organisational vision. • Driving exceptional customer service outcomes.• Maintaining safety and compliance standards throughout the unit.• Overseeing smooth and seamless operations on a day-to-day basis.Achievements• Acted as manager when required.• Raised overall delivery standards through the motivation and professional development of individual team members.