Leader, Baggage Operations
CurrentVirgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights. Responsibilities • Overseeing all aspects of baggage operations to ensure alignment of unit operations with organisational vision results in exceptional customer service. • Managing over 150 staff at all levels to meet operational targets. • Managing the acquisition of talent, overseeing and providing ongoing training and overseeing and providing the professional development and mentorship necessary to promotion through the organisation. • Managing projects from initiation through to completion. • Managing budgets and deadlines, ensuring all aspects of operations are delivered within budgetary constraints and on-time. • Managing relationships with key stakeholders. • Overseeing compliance with safety and regulatory requirements. Achievements • Managed the transition from a simple ticketing system to a complicated and complex system which allowed the business to expand and compete in the aviation market. • Introduced reward and recognition programmes for team members, increasing engagement and growing revenue. • Achieved budget targets year on year. • Project-led the transition of aircraft-receipt from engineering department to ground operations, achieving a labour cost reduction.
