Dave Dorn Email & Phone Number

Canton, GA, US

Greater Atlanta Area

• Delivered onsite and remote training sessions for internal and external clients
• Designed and created class schedules, workbooks and learning reinforcement activities
• Evaluated client accounting processes and advised of appropriate workflow modifications
• Facilitated client discovery calls and exploratory sessions to determine opportunities for growth

Greater Nashville Area, TN

• Conducting onsite and remote training and implementation of software for new and existing clients
• Developed workflow solutions to improve business efficiency based on client needs
• Authored product documentation to include manuals, white papers and tip sheets
• Graphic design of highly customized, client-specific business forms
• Installed and configured proprietary and 3rd party applications on servers and workstations

Duluth, GA

• Facilitated cashier and site manager training classes on the company’s POS software product
• Performed go-live support services with the client, troubleshooting and performing modifications
• Consulted with clients to advise of best business practices and to optimize software features
• Performed hardware and software installations, either on-site or remote
• Authored knowledge base articles (KBA) when appropriate

Alpharetta, GA

• On-site support representative for students & staff using Android tablets in the classroom
• Configured, repaired and reinstalled software as needed
• Collaborated with staff to maximize tablet use and close security vulnerabilities

Duluth, GA

• Provided exceptional technical support to airline employees in a high volume environment
• Processing of customer RMA requests in Oracle for fulfillment
• Staged new hardware and diagnosed problems with faulty units
• Initiated overnight updates of customer accounts and equipment maintenance

Greater Atlanta Area

• Performed database administration and security access for internal customers
• Authored training materials and quarterly newsletters for company employees and vendors
• Fielded support calls from internal customers using Autodesk Constructware

Norcross, GA

• Facilitated stand-up training sessions on the company’s software products
• Provided follow-up technical services to our clients who had attended product training
• Conducted Lunch & Learn courses on common software packages to internal customers
• Appended and edited software training manuals and documentation
• Performed QA benchmarks on developer updates prior to launch

Greensboro/Winston-Salem, North Carolina Area

• Facilitated on-site software training classes to real estate agents and brokers across the US
• Call-center support of real-estate professionals in the use of web-based and mobile products
• Authored product manuals and training materials for both internal and external customers