Linux and Windows system administration.

Supported Qualcomm Software engineering's build and test infrastructure (90% Linux). Infrastructure: • Fixed Linux login, permission, Samba access, filer, and NFS path auto mount issues. • Imaged Linux and Windows servers using PXE boot process. • Created Linux and Windows VMs using VMware vSphere client. • Experienced with Ubuntu, RedHat, Windows 7, Server 2008 and Server 2012. • Basic Bash scripting skills (looping, getting variables, error checking). Applications:• Lead person for Code Collaborator code review tool (integrates with Perforce).• Troubleshoot Perforce and Git/Gerrit tickets. Created Gerrit projects.• Electric Commander: installed EC Agent, created resources and fixed common problems.

Provided tier II outsourced IT services to mid-sized enterprise customers.• Monitored network connectivity and server health using SolarWinds software.• Troubleshoot network, VOIP and data outages.• Inspected Cisco routers and switches using show commands.• Fixed disk space, CPU and hardware alarms on Windows Server 2008 and 2012.• Troubleshoot connectivity issues on MPLS, networks.• Added and removed VOIP accounts using Cisco Call Manager Express.

Managed the inkjet products, and worked closely with Sales and Engineering.• Launched a new product that set an organizational standard for speed and agility. • Developed and managed a new supplies recycling program. • Designed a sales tool, which resulted in increased sales.• Managed short-term projects that increased revenue.

• Developed a competitive intelligence process from scratch.• Created a competitive analysis strategy used to prioritize competitive projects.• Created a total cost of ownership analysis to help target winnable sales.

• Managed a $1.3M budget, ran research projects and implemented cutting edge tools.• Designed questions that uncovered valuable insights about customer needs and usage.

Managed software for HP All-in-One printers and resolved product escalations.• Developed an improved installation experience, resulting in a positive out-of-box experience.• Managed the launch of driver support for new operating systems.• Evaluated and purchased in-box software, which increased supplies revenue. • Initiated 50% cost reduction of direct material costs that saved more than $12M per year.• Prior to 2000, held positions in Marketing, Sales Development and Customer Support.