Dave Ducat

Dave Ducat Email and Phone Number

Managing Partner @ Storm Reply
Chicago, IL, US
Dave Ducat's Location
Greater Chicago Area, United States, United States
Dave Ducat's Contact Details
About Dave Ducat

I have been leading the Global CCaaS Practice at Slalom since October 2018, leveraging my 30+ years of IT consulting, project management, and sales experience. I help Fortune 100 corporations transform their customer experience and optimize their business outcomes with contact center as a service (CCaaS) solutions, using public cloud platforms such as AWS, Google, Microsoft, Five9, uJet as well as legacy platforms that have moved to cloud offerings such as Genesys.I create and deploy service offerings that use AI and ML tools for contact center intelligence, real-time analytics, and shorter time-to-value. I collaborate with Slalom executive stakeholders, public cloud product teams, and market-specific partner managers to develop and execute our go-to-market strategy, position, qualify, propose, sell, and deliver projects with Slalom/Provider mutual customers. My mission is to enable and empower our clients to innovate and differentiate with cloud-based contact center solutions.

Dave Ducat's Current Company Details
Storm Reply

Storm Reply

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Managing Partner
Chicago, IL, US
Website:
reply.eu
Employees:
16594
Dave Ducat Work Experience Details
  • Storm Reply
    Managing Partner
    Storm Reply
    Chicago, Il, Us
    View
  • Slalom
    Sr. Director / Practice Director - Global Contact Center As A Service (Ccaas)
    Slalom Oct 2018 - Present
    Seattle, Wa, Us
    Responsible for working with Slalom Executive-level Stakeholders and Public-cloud Product/Service Team members to create and deploy service offerings. Create and update Slalom's CCaaS go-to-market strategy as well as execute the strategy as a member of the Global Emerge Next Team. Sell those offerings internally to Slalom markets around the globe, as well as work with those markets and public cloud providers to position, qualify, propose, sell and deliver projects with Slalom/Cloud Provider mutual customers. Work with Public Cloud Partner Managers at an Enterprise-level as well as Partner managers at a Regional and Market-specific level to ensure Slalom and those partners meet shared revenue and/or related goals and objectives by market.Work with Slalom Alliances resources at an International, National, Regional and Local level to position Cloud Provider and Slalom capabilities with both internal and external customers. Conduct training, workshops and other enablement activities with internal (Slalom) and external (Client) stakeholders.
    View
  • Slalom
    Global Product Sme - Amazon Connect
    Slalom Oct 2016 - Present
    Seattle, Wa, Us
    Work with client and slalom local market teams to position, qualify, propose, win, staff and deliver Amazon Connect-related projects globally. Represent the capability on behalf of Slalom to AWS and industry. Consult internally to Slalom executives on state of the solution in CCaaS industry as well as application and size of market metrics. Incubate capabilities, practices, service offerings and operational metrics an KPIs.
    View
  • Slalom
    Interim Technology Enablement Sr. Director - Houston
    Slalom Apr 2022 - May 2023
    Seattle, Wa, Us
    Working with the Houston office to drive Technology Enablement business including, but not limited to, Cloud, DevOps and Security across all of slalom's Alliances including AWS, Google and Microsoft.
    View
  • Slalom
    Director - Aws Field Team, Central And Canada
    Slalom Oct 2017 - Oct 2018
    Seattle, Wa, Us
    Responsible for working with Slalom's local market teams and cross-market teams in the Midwest and South regions for Slalom as well as Canada to identify, solution, close and deliver AWS-related projects. Work with AWS Partner Managers at an Enterprise-level as well as Partner managers at a Regional and Market-specific level to ensure Slalom and AWS meet shared revenue and/or related goals and objectives by market.Work with Slalom Alliances resources at an International, National, Regional and Local level to position AWS and Slalom capabilities with both internal and external customers. Conduct training, workshops and other enablement activities with internal (Slalom) and external (Client) stakeholders.Primary focus markets: Chicago, Dallas, Detroit, Houston, Minneapolis, St. Louis, Toronto (and all of Canada)
    View
  • Slalom
    Practice Area Director - Cross-Market - Aws And Itsm
    Slalom Jan 2017 - Sep 2017
    Seattle, Wa, Us
    View
  • Slalom
    Practice Area Director - Cross-Market Delivery - Next Generation Infrastructure
    Slalom Jan 2015 - Jan 2017
    Seattle, Wa, Us
    View
  • Slalom
    National Practice Director - Advanced Infrastructure Services
    Slalom Jul 2012 - Jan 2015
    Seattle, Wa, Us
    Leads a nationally-based infrastructure team focusing on Engagement Management, Project Management, general infrastructure, collaboration tools, Microsoft applications, Microsoft infrastructure (SCCM/SCOM, Windows 7/8, Windows Server, Active Directory, etc.) along with Microsoft Azure, Amazon AWS and Microsoft Office365. Heavy emphasis on data center transformation and user productivity as well as cloud and service-oriented infrastructure.
    View
  • Slalom
    Regional Practice Lead - Advanced Infrastructure
    Slalom Sep 2010 - Jun 2012
    Seattle, Wa, Us
    Regional Practice lead focusing on Engagement Management, Project Management, general infrastructure, collaboration tools, Microsoft applications, Microsoft infrastructure (SCCM/SCOM, Windows 7, Windows Server) and Microsoft Business Productivity Online Suite (BPOS).
    View
  • Slalom
    Consultant
    Slalom Mar 2010 - Sep 2010
    Seattle, Wa, Us
    Senior technical resource with a focus on general infrastructure, collaboration tools, Microsoft applications, Microsoft infrastructure and Microsoft Business Productivity Online Suite (BPOS) for National practice.
    View
  • Litltle League International - Illinois District 12
    Assistant District Administrator / Umpire Consultant
    Litltle League International - Illinois District 12 Oct 2018 - Present
  • Self - Employed
    Dj/Master Of Ceremonies
    Self - Employed 1982 - Present
  • Little League - Illinois District 6
    Assistant District Administrator / Umpire Consultant
    Little League - Illinois District 6 Oct 2000 - Oct 2018
  • Pathway To Adventure Council - Boy Scouts Of America
    District Commissioner - Founders District
    Pathway To Adventure Council - Boy Scouts Of America Oct 2014 - Oct 2017
    Volunteer position serving youth and Scouting volunteers at a District level to ensure that Scouts, Scouters and Chartering Institutions receive the best quality Scouting program available.
  • Chicago Chess Center Nfp Inc.
    Director
    Chicago Chess Center Nfp Inc. Jul 2013 - Sep 2014
    Chicago, Us
    Member of the Board of Directors of the Chicago Chess Center, a non-profit organization promoting chess as an educational, enriching and cultural experience for the Chicago Metropolitan Area.
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  • Boy Scouts Of America
    District Program Commissioner - Fort Dearborn District
    Boy Scouts Of America Nov 2013 - Aug 2014
    Volunteer position serving youth and Scouting volunteers at a District level to ensure that Scouts, Scouters and Chartering Institutions receive the best quality Scouting program available.
  • Project Leadership Associates
    Senior Project Manager, Managing Consultant
    Project Leadership Associates Jan 2010 - Mar 2010
    Enterprise project, engagement and client relationship management for clients.
  • Project Leadership Associates
    Consulting Services Manager
    Project Leadership Associates Apr 2008 - Jan 2010
    Manage day-to-day operations of Network Integration Practice. Manage 5-7 Project Managers and Sr. Project Managers directly and on projects. Responsible for defining, documenting and enforcing operations, Project/Program Management and Engagement/Project lifecycle internally and externally for clients.
  • Washington Mutual
    Program Manager
    Washington Mutual Jul 2003 - Jan 2008
    New York, Ny, Us
    Senior member of the Corporate Project Office, reporting to Program Managers in Seattle, WA as well as to business unit sponsors and stakeholders across the Enterprise based on project load and requirements. Primary job functions include standard project/program management activities for projects sponsored or funded by the Chief Technology Officer (CTO) – highly visible and impact-oriented technology projects incorporating PMI-based PMLC and SDLC phases, gateways and tools. Additional job functions include: managing cross-functional, cross-LOB project teams, reporting project status to department, senior and executive management, mentoring junior team members, participating in Community of Practice working groups (Risk Management) and developing or refining workflow tools and processes to improve team and department efficiency.
    View
  • Tata Consultancy Services
    Practice Manager
    Tata Consultancy Services 2008 - 2008
    Mumbai, Maharashtra, In
    View
  • Lake And Lake Solutions, Llc
    Managing Director
    Lake And Lake Solutions, Llc Jan 2000 - Mar 2003
    Manages company, client and employee expectations for a full-service information technology consulting firm with focus on practice leadership, administrative and technical management, and solution development utilizing Internet-oriented products and services. In addition, responsibilities include firm operations: profit/loss management, strategic/tactical planning, and cross-practice integration, qualification and development of new business opportunities, management of billable resources, and performance of billable technical or project management tasks as necessary.
  • Whittman-Hart
    Senior Manager - It Engineering
    Whittman-Hart Oct 1996 - 1999
    Us
    Participates in practice operations including profit/loss responsibility, strategic/tactical planning, cross-practice integration and solution development. In addition, this position is focused on qualification and development of new business opportunities (proposal generation and presentation, sales calls, etc.), management of billable resources, and performance of billable technical or project management tasks.Key Accomplishments:-Retained staff – 0% turnover during tenure-Client Relationship Manager at ‘C’-level across multiple industries and company types-Technical lead for infrastructure in cross-practice pursuits-Represented practice for business development and strategic planning-Developed and implemented IT Engineering practice for firm expansion into St. Louis market -Sales support for outside and inside sales staff – represented 10 distinct disciplines within IT Engineering practice
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  • Network Peripherals, Inc.
    Sales Engineer
    Network Peripherals, Inc. Nov 1994 - Feb 1996
    Pre and Post Sales Technical support, specializing in network design, with a focus on FDDI and Ethernet/FDDI switching technology. Pre-sales support consists of joint sales calls with NPI or Authorized Reseller personnel, solo sales calls, technical and sales training to resellers, channel development activities including competitive positioning and analysis.
  • Wms Gaming, Inc.
    Manager - Pc Networking
    Wms Gaming, Inc. Feb 1992 - Nov 1994
    Las Vegas, Nv, Us
    Manage a three person department supporting ten local area networks and 300 users. Resolve end-user PC and network support requests, track and manage company assets, support interface to AS/400 system, participate in department and company budget planning for technology.
    View
  • Chicago Metallic Corporation
    Data Processing Manager
    Chicago Metallic Corporation Jul 1990 - Feb 1992
    Personal computer support, training, installation, repair, troubleshooting, analysis and consulting across company and three subsidiaries nationwide. Focus on PCs, peripherals, standard office applications and PC communication with System 38 and AS/400. Certified as an AS/400 operator.

Dave Ducat Skills

It Strategy Integration Program Management Enterprise Software Sdlc Project Management Cloud Computing Crm Solution Architecture Consulting Data Center Cross Functional Team Leadership Management Business Process Vendor Management Leadership Professional Services Enterprise Architecture Software Project Management Sales Business Analysis Ms Project Business Process Improvement It Management Training Software Development Mobile Devices Pmp It Operations Infrastructure Pmo Software Documentation Analysis Sharepoint Operations Management Architecture Risk Management Business Intelligence Governance Project Planning Project Portfolio Management Rfp Call Center Staff Management Networking Soa Technology Management Business Strategy Life Cycle Management Call Centers Home Care Performance Management Recruiting Healthcare Human Resources Coaching Customer Service Recruitment Advertising Temporary Staffing Change Management Contract Recruitment Permanent Placement Team Building

Dave Ducat Education Details

  • Augustana College
    Augustana College
    Computer Science
  • Wood Badge 2011
    Wood Badge 2011
    Course Completion Award
  • Thornridge High School
    Thornridge High School

Frequently Asked Questions about Dave Ducat

What company does Dave Ducat work for?

Dave Ducat works for Storm Reply

What is Dave Ducat's role at the current company?

Dave Ducat's current role is Managing Partner.

What is Dave Ducat's email address?

Dave Ducat's email address is d.****@****ast.net

What is Dave Ducat's direct phone number?

Dave Ducat's direct phone number is +120643*****

What schools did Dave Ducat attend?

Dave Ducat attended Augustana College, Wood Badge 2011, Thornridge High School.

What are some of Dave Ducat's interests?

Dave Ducat has interest in Children, Traditional Chinese Medicine, Project Management Practice, Art, Chess, Taoism, Mobile Djing, Architecture, Eastern Philosophy, Martial Arts.

What skills is Dave Ducat known for?

Dave Ducat has skills like It Strategy, Integration, Program Management, Enterprise Software, Sdlc, Project Management, Cloud Computing, Crm, Solution Architecture, Consulting, Data Center, Cross Functional Team Leadership.

Who are Dave Ducat's colleagues?

Dave Ducat's colleagues are Saziya Abbasi, Katia Micocci, Michael Criss Nyanzi, Mildred Kgaladi, Andres Santos, Tatiane Sarmento, Fabrizio Pedico.

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