Dave Caldwell Email and Phone Number
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■ Cross-functional leadership (Retail Sales Leadership and Technology/ IT/Digital Leadership (CIO))■ Cross-industry experience (Retail, Wholesale, Transportation, Manufacturing, Hospitality)■ Large-scale enterprise implementation leadership (ERP, CRM, Cloud Migrations, Digital, Handhelds, Merchandising, Category Management, B2B)■ Global leadership – Led global teams in Europe, Japan, Australia, New Zealand from executive role based in the UK■ Proven record of driving increased employee engagement, reducing turnover and turning internally focused IT organizations into externally business-focused onesEXPERTISE■ Strategy Development and Delivery ■ Executive Leadership ■ Visioning ■ Financial Management ■ Vendor Management ■ Flexible & Agile Execution ■ Organizational Change Mgt. ■ Diplomacy ■ Global Mindset ■ Communication/Presentation ■ Integrity & Perseverance ■ Inspiration
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Vp It Strategy, Service Delivery And ArchitecturePetsmart 2015 - PresentPhoenix, Arizona, UsIT leader accountable for technology (Infrastructure, Applications and Data) engineering, strategy, and operations for PetSmart’s 1670 retail stores, distribution centers and global home offices. Role also directs IT Strategy efforts, Enterprise Architecture and Automation (RPA) functions across the organization. Accountable for launching international technology center in Costa Rica expanding talent capacity and delivery velocity.Implemented multiple new technologies and capabilities including POS rollout, Zebra handheld rollout, disaster recovery program, ITSM implementation, VDI, cloud platform migration (Azure/GCP), containers. Maintained 91% employee engagement across team of 200+ employees, contractors and consultants.
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International Cio Chief Information Officer / Digital LeaderHallmark Cards 2012 - 2015Kansas City, Missouri, UsInternational Chief Information Officer / Digital Leader for Hallmark Cards international business. Accountable for all technology strategy, delivery services and digital initiatives supporting 3000+ employees located across 5 global business units (Australia, Continental Europe, UK, and Japan) and international licensees across 50+ countries. Digital leader responsible for hallmark.co.uk.Reporting to the Co-CEOs of Hallmark International and 3 global business unit CEOs, successfully delivered ERP business transformation initiative, global data center consolidation, Zebra Enterprise Mobile Handheld Device rollout, and launched the first “Card Store” on Amazon.co.uk. -
It Service Delivery DirectorHallmark Cards 2010 - 2012Kansas City, Missouri, UsIT Service Delivery Director responsible for operational, financial & strategic direction of Hallmark’s infrastructure supporting 15,000 employees at 7 U.S. locations. Accountability included Data Center Operations, Program Management, Service Desk, Network, End User Support, and management of large ITO engagement.
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It Business Portfolio Manager - Product Management / Category ManagementHallmark Cards 2006 - 2010Kansas City, Missouri, UsIT Business Portfolio Manager responsible for customer relationship management and IT solution delivery for multiple product organizations. Implemented multiple Category Management solutions to improve demand, assortment, and planogram planning. Initiatives led to improved inventory management, streamlined in-store merchandising, and reduced seasonal returns.
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It Business Portfolio Manager – Sales, Service & MerchandisingHallmark Cards 2001 - 2006Kansas City, Missouri, UsIT Business Portfolio Manager responsible for directing technology and process improvement initiatives for Hallmark’s Sales and Service organization. Implemented multiple solutions to improve in-store merchandising and sales team results. Received U.S. patent for in-store merchandising software solution deployed to 18K+ in-store merchandisers. Selected as leader to redesign field sales and service operating models as part of 18-month transformation program.
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Sales And Service Technology ManagerHallmark Cards 1998 - 2001Kansas City, Missouri, UsSales and Service Technology Manager for 400+ inbound service, outbound sales, and technical service desk call center. Developed multiple CRM and B2B applications to drive sales productivity and improved customer service for 70,000 retailers and 16,000 field-based sales representatives and merchandisers. Led multiple initiatives to consolidate external call centers.
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Various Other RolesHallmark Cards 1994 - 1998Kansas City, Missouri, UsDrove change in a number of roles at Hallmark including Regional Sales Representative, Sales Trainer, Service Trainer, and Technology Analyst/Developer
Dave Caldwell Skills
Dave Caldwell Education Details
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University Of Missouri-ColumbiaEducational & Counseling Psychology - Industrial Psychology
Frequently Asked Questions about Dave Caldwell
What company does Dave Caldwell work for?
Dave Caldwell works for Petsmart
What is Dave Caldwell's role at the current company?
Dave Caldwell's current role is VP IT Strategy, Service Delivery and Architecture.
What is Dave Caldwell's email address?
Dave Caldwell's email address is dc****@****ies.org
What is Dave Caldwell's direct phone number?
Dave Caldwell's direct phone number is +181654*****
What schools did Dave Caldwell attend?
Dave Caldwell attended University Of Missouri-Columbia.
What skills is Dave Caldwell known for?
Dave Caldwell has skills like Cross Functional Team Leadership, Strategy, Leadership, Process Improvement, Management, Vendor Management, Project Management, Team Leadership, Change Management, Business Development, Strategic Planning, Account Management.
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