Supporting management in achieving business goals aligned with the corporate vision. Collaborates closely with Senior HR Business Partners and HR specialists to implement strategic HR programs, ensuring seamless execution of organisational change initiatives globally and locally.Responsible for planning, developing, and managing all HR-related matters in Mauritius, including HR policy development, workforce planning, talent acquisition, performance management, leadership development, employee relations, engagement, and total compensation. Ensures the proper interpretation and application of policies in compliance with local regulations. Provides expert guidance to leaders on HR-related matters while supporting HR projects that align with corporate priorities. Advocates for local needs and cultural considerations within the broader organisation.

As a Business Development Manager, my role is mainly to be responsible in driving business growth and revenue expansion. The aim is to identify and cultivate strategic partnerships, foster client relationships, and implementing effective sales strategies.Strategic Planning:• Develop and implement comprehensive business development strategies aligned with the company's objectives.• Conduct market research to identify new opportunities, market trends, and competitor activities.Client Relationship Management:• Build and maintain strong relationships with existing clients, understanding their needs and ensuring satisfaction.• Identify and approach potential clients to establish new business relationships.• Negotiate and close deals with potential clients, ensuring the best possible outcome for the company• Collaborate with cross-functional teams to develop compelling proposals and presentations.Partnership Development:• Identify and evaluate potential business partners, distributors, and collaborators.• Negotiate and finalize agreements to enhance the company's product/service offerings.• Represent the company at industry events and conferences to network and promote our servicesMarket Expansion:• Identify and explore new markets for business expansion.• Develop entry strategies and establish a strong market presence.Reporting and Analysis:• Provide regular reports on business development activities, progress, and key performance indicators.• Analyze data and market trends to refine and improve strategies.Team Leadership and Office Management:• Lead a team of four professionals, providing guidance, coaching, and mentorship.• Foster a positive and collaborative team culture, ensuring each member is aligned with organizational goals.• Oversee day-to-day office operations, ensuring a productive and efficient work environment.

This combined role of an People Business Partner and Talent Business Partner demonstrates my ability to effectively partner with business leaders, drive talent acquisition strategies, enhance employee performance and engagement, and contribute to organizational growth and development.• Acted as a strategic partner to business leaders, providing HR expertise and guidance to drive organizational success.• Developed and executed talent acquisition strategies to attract and retain top talent, leveraging innovative sourcing methods and collaborating with hiring managers.• Led end-to-end recruitment processes, including job postings, candidate screening, interviews, and offer negotiations.• Conducted thorough assessments and implemented effective onboarding programs, ensuring a seamless integration of new hires into the organization.• Collaborated with business leaders to identify talent gaps and develop comprehensive succession plans to support future growth and leadership development.• Designed and implemented performance management programs, including goal setting, performance reviews, and coaching to enhance employee performance and engagement.• Provided guidance and support on employee relations matters, ensuring compliance with labour laws and fostering a positive work environment.• Collaborated with cross-functional teams to identify learning and development needs, designing and delivering training programs to enhance employee skills and career growth.• Utilized HR analytics and metrics to provide data-driven insights to business leaders, enabling informed decision-making on talent management strategies.• Actively contributed to organizational change initiatives, providing change management support and ensuring smooth transitions for employees

This comprehensive role as an HR Business Partner encompassed talent acquisition, training, and procurement responsibilities, showcasing my ability to effectively partner with business leaders, drive talent strategies, enhance employee performance, and contribute to cost-effective procurement solutions.• Partnered with business leaders to align HR strategies with organizational goals, driving talent acquisition, employee development, and procurement initiatives.• Developed and executed talent acquisition strategies, including sourcing, candidate assessment, and recruitment process management to attract top talent.• Conducted training needs assessments and designed and delivered training programs to enhance employee skills and performance.• Managed vendor relationships and negotiated contracts for training providers and other HR-related services, ensuring cost-effectiveness and high-quality deliverables.• Provided guidance and support on employee relations matters, ensuring compliance with labour laws and fostering a positive work environment.• Implemented and managed performance management programs, including goal setting, performance reviews, and coaching to enhance employee performance and engagement.• Utilized HR analytics and metrics to provide data-driven insights to business leaders, enabling informed decision-making on talent management and procurement strategies.• Actively contributed to organizational change initiatives, providing change management support and ensuring smooth transitions for employees.• Maintained up-to-date knowledge of industry trends and best practices in talent management, training, and procurement.

This role highlights the key responsibilities and expertise in leading the training and quality assurance function, ensuring effective training programs, maintaining quality standards, and fostering a culture of continuous improvement.• Led the overall training and quality assurance function, ensuring the development and delivery of high-quality training programs and maintaining quality standards.• Developed training strategies aligned with organizational goals and identified training needs through comprehensive assessments.• Designed and implemented training programs, utilizing various methodologies, to enhance employee skills, knowledge, and performance.• Conducted audits and evaluations to assess training effectiveness and quality performance, identifying areas for improvement.• Collaborated with cross-functional teams to develop and update training materials, ensuring accuracy and relevancy.• Oversaw the management and maintenance of learning management systems and training records.• Implemented continuous improvement initiatives to enhance training efficiency and effectiveness.• Provided leadership and guidance to a team of trainers and quality assurance professionals, fostering a culture of excellence and professional growth.• Stayed updated on industry trends and best practices in training and quality assurance to drive innovation and continuous improvement.

This role highlights the key responsibilities of a VIP Team Lead, showcasing expertise in people and performance management, maintaining key account relationships, driving profitability, and achieving organizational targets through exceptional leadership and customer-centric strategies.• Led a high-performing team responsible for managing key account holders, ensuring their satisfaction, and fostering long-term business relationships.• Implemented effective people and performance management strategies to drive team productivity, engagement, and professional growth.• Developed and executed strategies to increase profitability by identifying opportunities for upselling, cross-selling, and retention of VIP clients.• Collaborated closely with key account holders, understanding their needs, and providing tailored solutions to meet their business goals.• Monitored and analysed key performance indicators (KPIs) to evaluate team and individual performance, taking corrective actions as needed.• Set challenging targets and provided coaching and feedback to team members to drive their performance and achieve organizational targets.• Fostered a customer-centric culture within the team, ensuring exceptional service delivery and prompt issue resolution.• Conducted regular business reviews with key account holders, identifying areas for improvement and implementing action plans accordingly.• Collaborated with cross-functional teams to ensure seamless operations and alignment of strategies to exceed client expectations.• Stayed updated on industry trends, market developments, and competitor activities to proactively identify business opportunities and maintain a competitive edge.

Promoted to the role of Senior VIP Executive with the responsibility to oversee the performance of the VIP executives, ensure that the SLAs &KPIs were met. I also had the task ensure if the protocols and the processes in place were effective or needed to be changed. During that period, as part of the coaching and development program of the team, I regularly delivered enhancement training on various aspects of their day to day charge such as Calls, soft skills, technical knowledge.

This role pertains to the ability to deliver the service to technical and service related queries to online customers through various mediums of communication such as chat, call and email. This required technical knowledge and excellent communication skills as well. In between I also had the opportunity to move within the organisation, understand chat hosting, content writing and so much more.

Started as Customer Service Representative, promoted with 6 months to Coach and then Team Leader. The Team leader had the responsibility to manage team of up to 25 individuals ensuring that they meet the company goals and expectations. I also underwent several leadership training programs and workshops to enhance my skills & competences. During that period as well, I was made a Cisco Service Specialist and given the responsibility to deal with the clients based who wanted to order Cisco parts and services. I was also in the team that gave training to the Cisco Partners on who to use their back-end system to place the orders.

I was given the responsibility to be an educator at the school which was targeting the students with low academic results. My goal was to bring these students to the level that they would be able to sit for their School Certificate and Higher School Certificate. I was mainly working on delivering the courses for the English, General Paper and French classes.