Dave Errett Email & Phone Number

Austin, Texas, Us

- Responsible for the company-wide learning and development strategy, annually working with CLEAResult’s executive team and using the ADDIE model to manage multiple learning offerings for over 2,000 employees.- Virtually facilitates non-technical, companywide training opportunities and all-hands meetings on a monthly basis. Virtually facilitates 100+ hours of team training or 1:1 time annually.- Internally partners with Product, Marketing, IT, and Business Operations teams daily to drive continuous program improvement.- Designed, produced, launched, and continues to own the CLEAResult Program Manager Academy, CLEAResult's flagship training program available to all employees.- Internally partners with Product, Marketing, IT, and Business Operations teams daily to drive continuous program improvement. Externally manages vendor relationships for outsourced learning material, including Insights, Korn Ferry, & Crucial Learning.

Austin, Texas, Us

- Facilitated ILT & VILT sessions for anywhere between 20-300 employees at a time, covering topics including company orientation, benefits, performance management, and personality profiling.- Created virtual, self-paced training via Articulate 360 and utilized Camtasia to edit training recordings.- Responded to employee L&D requests via ServiceNow ticketing service and served as administrator for CLEAResult’s learning management systems (Inquisiq, KnowBe4, LinkedIn Learning, and Workday Learning).

Carpinteria, Ca, Us

- Served as the Ongoing Learning program manager for a team of over 300, organizing industry and professional trainings for a variety of roles and responsibilities on the Customer Success team.- Created 20+ original trainings (e.g. Soft Skills, Value Driving, and Product Scenarios) and rolled out more than 100 sessions over the course of 1 year to more than 150 different employees.- Served as a company administrator for Procore's various learning systems, including Cornerstone and Mindtickle.- Worked closely with the organization's Learning & Development team to facilitate company-wide training opportunities for the Austin office.

Carpinteria, Ca, Us

- Managed a book of business of ~75 clients worth upwards of $2 million annually for Procore.- Directly responsible for quarterly Annual Recurring Revenue (ARR) increases in my book of business of between 105% to 140% over the course of six quarters.- Reached out to clients daily via phone and email to ensure client satisfaction via quarterly executive business reviews.- Drove adoption of new products Procore offered via training and establishment of a “train the trainer” approach as my clients' Procore point of contact.

San Francisco, Ca, Us

- Managed a remote team of 10 providing phone and email support to users. Served as their supervisor and focused on implementing new KPI's, improving them, and creating associated processes.- Created a SOP for onboarding employees remotely and organized its execution.- Worked cross-functionally with our Engineering team to prioritize bugs and ensure Customer Success employees were fully trained prior to product releases.- Served as the primary point of contact for all 3rd-party vendors related to the Customer Service team.

San Francisco, Ca, Us

- Promoted to Customer Service Representative in July 2013, then to Senior status in July 2014.- Responded to anywhere between 30-60 inquiries daily via online chat, phone, and email from converted users, regularly managing both edge cases as well as common questions from those intimately familiar with Practice Fusion.- Served as the 'New Hire Wizard' for the team, including creation & implementation of a standardized training program for new Customer Service Representatives and facilitation of trainings surrounding mock calls for the team.

San Francisco, Ca, Us

- Converted potential users to active users, routinely making 50-70 calls each day while handling customer emails and online chats.- As a team, met our performance goals of between 30-40% conversion consistently month over month. - Maintained many of the day-over-day administrative duties for the team, including handling daily coverage schedules and running our primary metrics through Excel.- Became the analytics/reports “wizard” for my team using Netsuite CRM to analyze key performance metrics.- Did a wealth of supplementary tasks for the department such as running competitor analyses and closing cases team wide (earning CEO recognition).

Kansas City, Kansas, Us

- Sold more than $50,000 worth of group and single-game tickets to fans and businesses.- Acted as part of a sales team that led to an average attendance of more than 5,200 fans, second in the American Association of Independent Professional Baseball.- Partnered with fellow interns and staff in executing game-day planning, assembling group ticket areas, and facilitating on-field events / promotional giveaways.

Bachelor'S Of General Studies, Economics, Business

Education record