David Evans Email & Phone Number

Narragansett, Rhode Island, United States

Witham, England, United Kingdom

Hackney

To provide business application support to Service Areas for over 40 applications, which include various strategic and operationally significant to the Council’s service provision to the residents. This covers applications in the public domain (such as Planning, Waste and Recycling, Parking and Markets, StreetScene, Public Protection) to finance and human resources.The role also involves incident, request & change management, all raised on Landesk service management system. Raising & presenting CMRs to CAB ensuring all appropriate documentation relating to UAT & business sign-off is complete.I recently assisted in a huge upgrade to our Planning applications which involved application packaging, extensive testing & liaising with stakeholders across the council as well as multiple vendors. Experience with VMWARE, zendesk & AD.

Welwyn Garden City & Bangalore

Responsible for overseeing training of staff from India & assisting in full knowledge transfer from UK team. This role involved spending four weeks in India to provide further training & assistance to staff while they undertook their new roles.While in India I attended various meetings with management & support teams in order to improve service performance & minimise disruption to key services.

Welwyn Garden City

Operations Support AnalystResponsible for supporting distribution centres by responding to alerts & phone calls. This involved resolving technical problems or managing problems to resolution & ensuring software & hardware problems were properly logged & passed to 3rd level support or vendors when required. The role also involved maximising the availability of distribution systems, maximising the availability of the Tesco network & ensuring management were aware of serious service issues. The role also involved liaising with various external vendors & engineers. Requirements for this role included a good knowledge of distribution centre operations, Denver, RF systems, print management systems (Repro & CA Spool), CICS, Netmaster, paperless picking system & DCAMS clocks.Tesco IT, WGC Sept 1999 to July 2014Mainframe OperatorResponsible for the operation, monitoring & management of mainframe & server based systems & associated peripheral equipment for the processing of business functions. This includedsetting up & running jobs, performing job restarts & resolving problems & incidents. Extensive use of CA7 including manipulating batch, JCL editing & job restarts. Monitoring systems for alerts & messages displayed via a mainframe console, HP Openview & CA Management Portal & responding to the alerts & messages accordingly. Monitoring automated job schedules & amending or inserting jobs where necessary. Raising problem records & documenting fixes using various logging tools (Acclaim, Peregrine Service Centre, ICCM). Ensuring delivery of the production services within agreed SLAs & constantly reviewing the efficiency & effectiveness of the Operations function, suggesting improvements where required. Assisting 3rd level teams with root cause analysis. Assisting with major system outages such as the BST/GMT clock changes. Good technical knowledge & understanding of data centre operations & a working knowledge of MVS, TSO, JOBLOG, CICS, IMS, XCOM & JCL.

Welwyn Garden City

See description for OSA role.

Harlow Distribution Centre

Responsible for the distribution centre systems & onsite hardware. Reporting system issues & hardware faults to 2nd level support when a first-time fix was not possible. Running system End-of-Days, processing reports & ensuring maximum availability of systems at all times.

Education record

Education record

Education record

Education record