Dave Floyd Email & Phone Number

Belvidere, Il, Us

Chicago, Illinois, Us

As the Chief Technology Officer (CTO) of PatientBond, LLC, I have played a pivotal role in guiding our early-stage company's technology strategy and vision to revolutionize patient engagement in the healthcare industry. Leveraging my extensive experience and deep passion for robust technology, I have led our dedicated team in developing innovative solutions that combine deep understanding of patient behavior and motivations related to healthcare decision making that ultimately lead to better patient outcomes. Over the years we have streamlined the relationship between patients and healthcare providers.Key areas of focus throughout this growth stage have been:- Technology Strategy: Effectively utilizing the latest technologies to make our offering more robust, effective, and efficient.- Innovative Product Development: Bringing together cross-functional teams to design, build, and launch our state-of-the-art healthcare platform that incorporates psychographic segmentation, automated outreach, machine learning algorithms, and AI to effectively influence positive change in health behaviors.- Data Security & Compliance: Ensured the platformed being developed met this highest industry standards for data security and compliance including HIPAA and HiTrust.- EMR Integration: Effectively developed strategies for integration with EMR / EHR systems, FHIR, and HL7 standards to ensure compatibility with existing investments.

Sunnyvale, Ca, Us

Joined one of Silicon Valley's leading technology companies in the space of Customer Experience & Knowledge Management to provide expertise both in pre-sales and post-sales engagements. Throughout my time at eGain I had the opportunity to meet with, listen to prospects and customers as to their needs when managing relationships with their customers. This experience offered the opportunity learn about business spanning Insurance, Retail, Healthcare, and many more. Leveraging my historical experience in combination with this organizations strong talent pool of engineers enabled solutions delivered to these customers that improved customer satisfaction scores as well as presented cross-sell and upsell opportunities.Throughout these engagements I managed early expectations around product capabilities, integration patterns, customizations, and product roadmap capabilities. In my role I was one of the few resources that had continued involvement post-sale and ensuring commitments made during the pre-sales process were met. We leveraged these opportunities to improve on the application lifecycle management processes used to deliver these capabilities, derived best practices for the professional services organization, and leveraged satisfied customer engagements to build references for future accounts.Solution design was a key component to success, ensuring that the business impact was achieved while aligning with and influencing the product roadmap.

Paris, Paris - Issy-Les-Moulineaux, Fr

After previous consulting engagements with Fortune 500 Insurance companies this next opportunity was a perfect fit. I was able to leverage my historical consulting background, insurance industry knowledge, and technical skills to deliver Workflow Automation tools. These tools were critical to the core insurance, and risk management capabilities the organization delivered to its customers.This opportunity exposed me to a variety of robust requirements when the rules engine for decision making needs to be managed by business users. Leveraging my communication skills, enterprise architecture skills, and application lifecycle management enabled the delivery of the project on time and under budget.Within the consulting organization I was able to help improve the talent acquisition and retention process. This led to a higher quality of consultants brought on board, higher satisfaction from consulting customers, and longer tenure of consultants.

St Louis, Missouri, Us

Worked with multiple Fortune 500 clients to deliver technology solutions that enabled key business objectives. Worked with combined On/Off Shore teams and mixed internal/external resource teams to coordinate efforts and deliver on time and above expectations.Worked as part of the development team that implemented the new Claim system leveraging ASP.NET, VB.NET, .NET 2.0 Framework, SOAP Web Services, and Tibco Integration Services. All components were designed to be reused throughout the system from data access layers, to business logic layers. All SOAP Web Services were designed to be 100% compatible with any SOAP client to ensure that Tibco based tools would seamlessly integrate with all application logic.Lead a development team of mixed onshore/offshore resources in delivering a solution that transformed data into customer specific information to achieve higher customer satisfaction and customer loyalty. Solution delivered using an N-Tier Architecture, XML Based Business Rules, written in C#.NET to deliver SOAP Web Services that connected multiple clients to key information aggregated from multiple sources.Partnered with key business resources to clearly articulate and document business requirements and ensure that functional needs were met for business process improvements. Delivered business requirements documents, managed sign off, and change requests for future development of Call Center technologies to manage employee productivity, and customer satisfaction.Strategic Analysis of all systems involved in analytical processing to ensure highest quality of data integrity to support business decisions. Technologies include RDBMS systems, ETL processing, and OLAP cubes. Integration performed through SQL Server Itegration Services.Worked on Architecture, Design, and Implementation of Salesforce.com for two distinct business sales processes. Combined Salesforce.com application customizations, visualforce custom pages, apex classes, and apex triggers.

Barrington, Us

Brought into this Logistics organization to develop a customer facing web portal that would enable direct access to leasing information. The solution delivered utilizing the full Microsoft stack including VB.NET, the .NET Framework, and SQL Server brought the organization out of a technology debt that existed previously.The functionality added to this portal increased customer satisfaction as they were able to directly managed their fleet of leased vehicles proactively. For our business revenue increased since additional leases would often result as current fleet vehicles were identified as over utilized.In this role it was critical to listen to internal stake holders, inputs from existing customers, and future prospects. All of these input influenced the direction, features, and capabilities delivered.

Chicago, Illinois, Us

Starting in a position of desktop support analyst, I continued my learning path and through a series of internal promotions ultimately landed in the Law Department within Motorola. A direct result of a recommendation that stemmed from the work I performed in my day to day activities as a support specialist.The opportunity to implement a new portfolio management tool to help Motorola manage their patent portfolio and trademarks was a tremendous opportunity. This was my introduction into software development, application lifecycle management, and vendor relationships. All key items that would be beneficial to future stages of my growth.Leveraging partnerships with consulting companies, in house developers, and vendors we were able to successfully implement this new portfolio management system. The availability of this system meant that Motorola could strategically manage their patent portfolio maximizing the investments made in maintaining patents. Additionally the ability to let patents elapse that were no longer relevant meant cost savings opportunities for the organization. All key objectives to the strategic vision of the organization.

After the experience performing similar tasks in another role, this opportunity presented itself. Although the role started similar to my previous experience, the opportunity to perform this role at a Fortune 500 company like Motorola was surreal.Again the ability to listen and understand problems individuals were facing were key elements to my success in this role. Ultimately this consulting role led to a full time offer to work for Motorola. An opportunity that enabled further growth and a greater understanding of how a technology company operates.

Us

As an early start to my career I took on a role as a System Support Specialist maintaining mission critical servers, networks, and desktops to ensure high availability and efficient business operations. Throughout this role, I was able to learn a lot about customer interactions. End users were my customers and understanding the problems they were experiencing in order to fix them in an efficient way was critical to my success in this role.Took on added responsibilities when others were out of office to expand my knowledge. I leveraged every opportunity to learn even when I was responsible for low level tasks such as tape rotations. I constantly sought a broader understanding of the tasks I was performing and how they impacted the business operations.This foundational knowledge along with the connections I made throughout this opportunity kickstarted a career path where these foundational elements would continue to add value for years after the job was done.