Combined 25+ years experience (employee and independent) in sales support, instructional design, writing, Virtual and Face-to-Face program facilitation, one-on-one sales and leadership coaching, and organization development consulting.Has been associated with world-class consulting and publishing companies such as Wilson Learning Worldwide and Wiley -- global providers of human performance improvement systems -- and their strategic business partners.Goal for 2024 is to develop awareness and skills of senior leaders, managers, supervisors, and individual contributors in the areas of interpersonal communication, teamwork, customer interface, ongoing coaching and feedback, and creating the conditions that lead to high performance and job satisfaction. Specialties: Provide highly-relevant, online personal communication and teamwork assessments; facilitate engaging, interactive in-person and virtual workshops for Everything DiSC and The Five Behaviors of an Effective Team. Provide one-on-one coaching and reinforcement activities to sustain learning and to help leaders achieve desired business results. Strong focus in leadership, team building, B2B and B2C sales, individual effectiveness, and improving the customer experience. Special emphasis on how to intersect product knowledge with soft skills to dramatically increase sales and improve customer satisfaction scores.Industries: Telecommunications/entertainment, construction and real estate, QSR, retail, healthcare, banking and financial services, insurance, secondary education, technology/specialty materials, manufacturing/engineering, automotive, and document services.