Principal Consultant/Scrum Master assigned to Pfizer. (Aug 2023 - Current)Prior engagement as Principal Consultant/Scrum Master at Bayer (April 2021 - Aug 2023). Product teams included Global Analytics (Adobe Analytics), Marketing Automation (Adobe Marketo), and PIM (Product Information Management).Facilitated Agile ceremonies including Planning, Retro, Weekly Backlog Refinement, Team Process Refinement, and Daily Scrum.Contributed to implementation of Agile best… Show more Principal Consultant/Scrum Master assigned to Pfizer. (Aug 2023 - Current)Prior engagement as Principal Consultant/Scrum Master at Bayer (April 2021 - Aug 2023). Product teams included Global Analytics (Adobe Analytics), Marketing Automation (Adobe Marketo), and PIM (Product Information Management).Facilitated Agile ceremonies including Planning, Retro, Weekly Backlog Refinement, Team Process Refinement, and Daily Scrum.Contributed to implementation of Agile best practices in an org where SAFe was being newly adopted.Managed and tracked dependencies across my teams as well as overall release train.Curated working agreements, post-retro action items, and automated reporting of multiple Scrum teams. Show less

Sr. Project Manager within the Adobe Professional Services organization and dedicated specifically to the Adobe Experience Cloud.Ran point on the implementation and optimization of tools within the Adobe Experience Cloud. The types of projects were usually multi-year efforts where a customer was involved in a major shift or acceleration of their digital marketing program.These engagements contributed significantly to the digital transformation and digital marketing maturity of… Show more Sr. Project Manager within the Adobe Professional Services organization and dedicated specifically to the Adobe Experience Cloud.Ran point on the implementation and optimization of tools within the Adobe Experience Cloud. The types of projects were usually multi-year efforts where a customer was involved in a major shift or acceleration of their digital marketing program.These engagements contributed significantly to the digital transformation and digital marketing maturity of varying companies worldwide. Industry verticals include Retail, Telco, Media, High Tech, and Financial Services.Successfully led co-located and remote teams with varying job types, languages, cultures, and locations. Teams consisted of consultants, developers, project managers, and other stakeholders.Relied heavily on strong executive presence and very comfortable in the role of primary contact/liaison to customer executives as well as internal sponsors. Show less

Following the acquisition of Omniture by Adobe, I continued to execute on my responsibility as CSM to own the retention and organic growth of the Enterprise clients to which I was assigned.

As CSM, my role was ownership of the day-to-day, post-sales relationship for about a dozen Enterprise/Strategic level customers across industry verticals such as High Tech, Retail, Travel & Hospitality, Financial Services, and Automotive industries. I worked in tandem with the Named Account Manager (Account Executive), who owned the pre-sales relationship. My primary focus was to drive value, ensure customer satisfaction, and facilitate the customer along their journey through digital… Show more As CSM, my role was ownership of the day-to-day, post-sales relationship for about a dozen Enterprise/Strategic level customers across industry verticals such as High Tech, Retail, Travel & Hospitality, Financial Services, and Automotive industries. I worked in tandem with the Named Account Manager (Account Executive), who owned the pre-sales relationship. My primary focus was to drive value, ensure customer satisfaction, and facilitate the customer along their journey through digital maturity. Success in this role meant the retention and organic growth of each account. Show less

I worked directly with the Owner of the company who filled the Chief Marketing Officer (CMO) position. Together our focus was to maximize profits from our current customer base through retention and increased sales revenue. Specifically, I was charged with setting up partnerships with other companies with the objective of providing their products to our customer base; selling lead lists we generate to interested parties; generate sales via online ordering; and coaching/training our clients to… Show more I worked directly with the Owner of the company who filled the Chief Marketing Officer (CMO) position. Together our focus was to maximize profits from our current customer base through retention and increased sales revenue. Specifically, I was charged with setting up partnerships with other companies with the objective of providing their products to our customer base; selling lead lists we generate to interested parties; generate sales via online ordering; and coaching/training our clients to maximize their use of our products. Show less

In this role, I was responsible for managing the customer base as a whole. My specific duties were focused on customer retention and inside sales. Included in that position were the responsibilities of hiring, firing, and training the employees and team leads that reported up to me. My direct manager was the COO and, weekly, we presented information to the President of the company regarding cancellation rates, recurring growth, and any feedback from clients that could help improve the… Show more In this role, I was responsible for managing the customer base as a whole. My specific duties were focused on customer retention and inside sales. Included in that position were the responsibilities of hiring, firing, and training the employees and team leads that reported up to me. My direct manager was the COO and, weekly, we presented information to the President of the company regarding cancellation rates, recurring growth, and any feedback from clients that could help improve the product. Show less

Primary responsibility was to contact individuals that had not attended our technology seminars and present them the information they missed over the phone. During conversations with the client, I would assess their need for our program and schedule a session for them to speak with one of the Program Directors who would ultimately enroll them in one of the Coaching programs we had available.

This was a seasonal, door-to-door sales position in Milwaukee, WI, where my primary responsibility was selling Monitronics Alarm systems and monthly monitoring services. I consistently met 100% of weekly quotas with a cumulative over-achievement of around 20% at the end of the season.

Entry level position. Primary responsibility was to cold call Real Estate agents to register/save them a seat for upcoming technology seminars in their area.