Global leader with a track record of success, specializing in creating teams, processes and implementing tools which foster the customer journey for technically complex products. I'm very technical, and able to deep dive into both technical and vertical-specific work streams, and always have an eye on KPIs such as NPS, Customer retention rates, and Customer Satisfaction, but tend to focus more broadly on holistic customer success, in lieu of managing to the numbers.My employment history has a decent amount of both breadth and depth, having worked in software development, operations, product management, consulting, and technical support - at all steps on the ladder - in a variety of industries. I've lived customer support organizational development at every stage of the process - and have learned lessons in each role that uniquely qualify me in the area of creating a customer experience-centric support structure, with linkages into other critical areas of a business, including CRM, ERP and fulfillment systems. I've built teams both domestically and abroad, and in all leadership roles, have hired in-situ to meet the regional requirements of the business, and have a mentored many people who continue to excel in their careers. My mantra in a leadership role is to always lead from the front.My ideal next role lands me as a leader in an agile organization with a group of peers who are in fundamental alignment strategically, in a largely undefined role focused on building a team broadly responsible for executing on customer growth and retention. I need a strongly cross-functional span of influence, with the ability to hire the right people for the roles we are building. The greater the need, the greater the satisfaction I derive from doing the work successfully.