I am responsible for overseeing technology, telecommunications, and data management for a multi-site operation with 320 employees. It's my duty to develop a strategic vision and provide leadership to drive team performance. I implement innovative solutions, such as ERP system upgrades, to streamline operations and boost productivity. Additionally, I design and execute comprehensive cybersecurity measures, including training programs and system upgrades, to protect company data. I also optimize resource allocation by automating timekeeping and reporting processes, which has led to significant reductions in billing cycles. Furthermore, I spearhead the recruitment and development of a skilled IT team to ensure robust end-user support and facilitate company-wide technological advancement.• Performed business impact analysis and overhauled business continuity and disaster recovery plans.• Initiated a new document management system, ensuring seamless data migration and user training.• Implemented mobile device management, multi-factor authentication, and Endpoint Detection & Response to counteract rising cybersecurity threats.• Envisioned, formulated, and executed the organization's first comprehensive IT roadmap.

I managed and enhanced comprehensive IT operations for a pediatric healthcare provider, ensuring the security and accessibility of confidential patient records for 11 physicians and 60 staff members. I orchestrated the consolidation of IT resources, aligning with HIPAA, HITECH, and PCI DSS standards. Additionally, I developed and enforced robust policies and procedures to maintain compliance and safeguard sensitive information.I facilitated the modernization of our IT infrastructure, resulting in a reliable, secure, and scalable network environment. Leading the transition to a cloud-based Electronic Medical Record (EMR) system, I ensured it met clinical needs and improved patient care delivery. Furthermore, I implemented Software Development Life Cycle (SDLC) and Database Life Cycle (DBLC) methodologies to support strategic business goals.Conducting comprehensive training for medical and non-medical staff on new technological applications and hardware was part of my responsibilities, fostering an environment of continuous learning and adaptation.• Successfully renovated the IT infrastructure, enabling scalability for future expansion and establishing a foundation for secure, efficient operations.• Steered the EMR system migration, resulting in enhanced data integrity and streamlined access to patient information.• Imitated a hybrid on-site and cloud backup system, ensuring robust data recovery capabilities and business continuity.• Implemented advanced SDLC and DBLC methodologies, directly supporting the achievement of strategic business objectives.• Delivered extensive training programs for staff, significantly improving technology adoption and operational efficiency.

I reviewed and improved IT documentation and policies to meet industry standards at a leading provider of advanced learning and assessment solutions. I integrated the ITIL framework into our existing company structure, promoting a culture of continuous process improvement. Additionally, I formulated and put into action robust Business Continuity and Disaster Recovery policies to ensure organizational resilience.Revamping the document management system was also part of my responsibilities, aimed at enhancing collaboration and information retrieval. I facilitated change management planning to minimize disruptions and ensure maximum staff adherence to the new ITIL-based procedures. Furthermore, I implemented Confluence as our team collaboration tool, which significantly improved documentation efficiency and enhanced data recovery capabilities.• Developed comprehensive Business Continuity and Disaster Recovery policies, establishing a framework for organizational resilience.• Revitalized and standardized document management practices, ensuring efficient collaboration and knowledge sharing.• Addressed technology staff resistance, securing buy-in for ITIL best practices and documentation standards.• Executed Confluence software, optimizing the creation and recovery of critical information.

Supported critical IT resources and central mainframe server for the Executive Branch. Led a staff of 23 Network Technicians and Computer Operators aligning IT infrastructure with business needs, proactively combated system threats, and improved IT processes. Oversaw Network Operations Center and Data Center. • Drove and delivered technology integration and organizational restructuring and results including:• Collaborated with IT Architects and Senior Leadership team to develop ITIL change management procedures.• Revamped all tier-1 diagnostic and troubleshooting incident management procedures.• Selected to lead training and project management launch for new SaaS-based ticketing system.• Developed a culture of industry best-practice sharing of specification reviews, vendor RFP analyses, new program assessments, parameter establishment, and implementation processes.• Designed and implemented RemedyForce system without additional resources. • Created and led the Peer Communication Group encompassing 14 Agencies. Led “Train-the -Trainer” sessions for selected key technology staff. Increased cross-group collaborations reducing technology silos.

Identified opportunity to offer training, and guidance to small and medium-size businesses. Programs included web design, electronic medical records - EMR, and consulting. Expanded business from 1 to 15 employees and 1 to 3 locations. Fully responsible for all operations, finances, consulting, negotiations, marketing, project scope, technology execution and delivery, and customer satisfaction. Hired and trained all employees.• Developed remote monitoring system to support businesses.• Revived server operation for NEDAK Ethanol, LLC by optimizing their network design, identifying unused server space, and installing redundancy and safeguards to prevent future malfunctions.• Create detailed project plans for large-scale installations and integrations.• Researched emerging technologies to anticipate market changes. • Audited clients to ensure regulatory compliance.• Acquired firm to expand business reach. Analyzed ROI and negotiated sale price to maximize return.