Dave Fry Email & Phone Number

Orlando, Florida, US

In this role I manage two teams, our UK based Field Service Engineers (providing audio visual solution proactive & break fix support across the whole of the UK) and our backfill OnSite AV Technicians (predominately based across various corporate sites in the London area).In 2019 I led a project to implement Dynamics 365 Field Service as an upgrade to our.

Orlando, Florida, US

This role is to manage both the Field Service Engineering team, who keep Electrosonic's customers' solutions working as they should, and the team of Flexible Support Technicians who provide essential backfill for our OnSite AV Technicians across various customer sites.

Orlando, Florida, US

Enhancing Electrosonic's service performance and delivering new capabilities.

Orlando, Florida, US

Supervising a team providing dedicated on-site AV support to EY at 25 Churchill Place in Canary Wharf, London. The team provides a wide range of AV services, from meetings, audio and video conferences to major events. I worked closely with EY clients across all levels of the organisation and collaborated with Electrosonic colleagues, IT and front of house.

Orlando, Florida, US

Provided dedicated on-site AV support to blue chip customers in Central London, supporting meetings, audio and video conferences and major events. Worked closely with clients across all levels of the organisation and collaborating with AV colleagues, IT and front of house teams to ensure seamless service delivery.

Orlando, Florida, US

I provided dedicated on-site AV support to blue chip customers in Central London, supporting meetings, audio and video conferences and major events. I worked closely with clients across all levels of the organisation and collaborated with AV colleagues, IT and front of house teams to ensure seamless service delivery.

After identifying a major barrier to effective learning and instructor efficiency, I researched and designed an app for the iPad which has revolutionised the way thousands of driving instructors engage with their pupils, reduce wasted time on administration and improve their customer care. Pete Robinson and I jointly founded Instructor Software Ltd to.

CA

I managed service levels & accreditation, implementing action plans with channel partners as required, and negotiated annual support maintenance fees based on key performance criteria. I managed the delivery of all technical & hardware support to the channel partners, with weekly and monthly reporting against KSIs from operational up to executive levels. I.

CA

Working for the head of Global Operations EMEA, managing employee communications for over 8,000 employees. Created executive messaging to employees, supporting PowerPoint slides and reference materials, and organised EMEA wide employee briefing events. Significant exposure at cabinet level and with the regional leadership team. I took ownership for the.

CA

I was promoted to the Vodafone global account team in Newbury, providing post handover operations support across the whole account. I managed virtual team members in-country providing local support for five major clients and personally provided direct support to all remaining Vodafone properties across Europe, particularly UK, Ireland, Belgium, Romania &.

CA

I joined Nortel Networks to set up and co-ordinate maintenance support to WorldCom’s European operations activities, including management of their 24hr on-call escalation support. I developed and extended the role to incorporate all in-service support management, shaping the way Nortel managed support for their strategic accounts, including COLT, Carrier 1.

London, London, GB

I was contracted (on 6 month renewable terms) for 2 years to provide project operations and account management support to a wide range of projects for the Telecom Services division, supporting Transco's internal and de-merged customers, with particular focus on Transco South. I created a major database of cost requirements and re-designed a high volume.

London, GB

I was one of the team of 6 that set up the FeatureNet Technical Centre (FTC) in London Docklands, and was the Order Entry specialist. I created, developed and proved internal procedures, particularly relating the CSS order entry system, working closely with the pre-sales and installation engineers to capture data requirements for provision. The team.

London, GB

My entry into Telecoms was being employed as a Commercial Officer, arranging telephony services for all of BT's business customers in major geographic areas of East London, and managing progression of work accurately via the order processing system. I improved the quality of customers' orders by establishing regular liaison with the engineering controllers.

London, GB

Providing administration support to insolvency professionals, both office based and on-site, and managing ex-employee claims.

London, England, GB

Secure cash management, banking, financial reconciliation, EPOS technology trainer.