Joined the Engage team as the Service Delivery Manager accountable for all elements of the platform delivered by 30+ team members. Completed 6 successful platform upgrades, numerous enhancements. Managed stakeholder issues, concerns and the steady state budget against the statement of work. Also responsible for testing tool evaluation and innovation initiatives.

[Nov 2018 onwards] ServiceNow COE delivery Manager.Joined the ServiceNow team overseeing the Project, Architecture development and testing operations of the global platform. Developed my ServiceNow knowledge with online training and research. Successfully executed two platform upgrades, identified gaps in the JML process that were later automated and secured funding to re-engineer the JML data feeds.[Mar 2017 to Nov 2018] Corporate Applications Architect.Introduced to a new set… Show more [Nov 2018 onwards] ServiceNow COE delivery Manager.Joined the ServiceNow team overseeing the Project, Architecture development and testing operations of the global platform. Developed my ServiceNow knowledge with online training and research. Successfully executed two platform upgrades, identified gaps in the JML process that were later automated and secured funding to re-engineer the JML data feeds.[Mar 2017 to Nov 2018] Corporate Applications Architect.Introduced to a new set of Oracle technologies requiring integration strategies (SOACS, Oracle integration Cloud, HCM and ERP cloud). Became DevOps manager for a Microsoft Azure based application (infrastructure as code, PowerShell and release management). Documented application integrations within the Corp Apps realm. Created a temporary proxy and web service application that allowed the broking systems to gradually switch over to a new backend with no redevelopment required on the broking system.[Nov 2014 to Mar 2017] HR Systems Integration Architect.Worked closely with the development team of the centralised HR aggregation application to improve system integrations between existing HR applications, Active Directory and reference data mart. Designed and developed a data warehouse to create employee events and report on the tracking of an operation improvement programme. Integrated new joiner data flows into PeopleSoft from JobScience via rest calls and database staging. Worked with the development team as the technical project manager on a compressed timescale to ensure that on day 1 of the WTW merger the company phonebook system was operational. Show less

HR IT Tools & systems architect & Development Manager. Provided direction and guidance to the development of a system used by Human Resources and the business to manage business controls. The system tracked acceptance of line managers responsibility, manages supervisory levels through the management hierarchy and provided reporting to satisfy FSA/FCA requirements. Resource level skill tracking was included, allowing a mature resource desk service to mitigate staff turnover. Resource… Show more HR IT Tools & systems architect & Development Manager. Provided direction and guidance to the development of a system used by Human Resources and the business to manage business controls. The system tracked acceptance of line managers responsibility, manages supervisory levels through the management hierarchy and provided reporting to satisfy FSA/FCA requirements. Resource level skill tracking was included, allowing a mature resource desk service to mitigate staff turnover. Resource forecasting (on the supply side) was developed to facilitate headcount tracking and reporting against target headcount figures and Organisation Positioning / role positioning. Show less

Freelance Software Development Manager / Solutions Architect / DeveloperDevelopment manager on time recording system for cost allocations relating to Project and BAU delivered work.Technical Consultant and Architect working on consolidated centralised employee database system - aggregating multiple HR systems into a central repository of a single employee view that was used as a golden source of workers for multiple downstream systems.Technical Project Manager for the… Show more Freelance Software Development Manager / Solutions Architect / DeveloperDevelopment manager on time recording system for cost allocations relating to Project and BAU delivered work.Technical Consultant and Architect working on consolidated centralised employee database system - aggregating multiple HR systems into a central repository of a single employee view that was used as a golden source of workers for multiple downstream systems.Technical Project Manager for the implementation of a new contingent worker managed service provider and portal - migrating ~3k contractors from one vendor to anther. Show less

As Software Development Manager I successfully led the development team in the implementation of two large green-field developments (an award winning ASP.Net based extra-net and a complex windows forms based internal underwriting system) in addition to the maintenance and development of several smaller applications.