David Golder Email & Phone Number

Macon, GA

Voted by the Board to hold down the fort until someone is hired into this position. If interested, watch the APTA listings, or call me. I'm retiring in March 2018!

Macon, Georgia

Managing the Dial-A-Ride program

Working in the Call Center receiving calls from stranded motorists, dispatching calls to various tow companies, acting as advocate for stranded motorists and selling AAA membersh?ips over the telephone. I learned a lot of valuable customer service skills that I still carry with me and use!

Hired and trained paratransit operators for newly gained contract with MTA - Baltimore

At MARTA, I was tasked with reducing a greater than 8% No Show rate. By tightening the policy and educating the passengers, I was able to lower the number significantly. I gained the support of higher management to enforce the No Show policy and suspend offending passengers. Letters are dispatched to the offending clients within days of the No Show.

MARTA took the paratransit service back in-house in February 1997. I was hired as Chief Dispatcher and worked through the re-organization of bringing the operators from DAVE Transportation into the new environment of MARTA. I was responsible for training the new dispatch staff and assisting with the new program. When MARTA re-organized again in December.

DAVE Transportation, Inc. Worked under contract with the Metropolitan Atlanta Rapid Transit Authority to operate the Paratransit Division of MARTA before MARTA took the program back in-house in 1997.When working for Dave Transportation, Inc., I had the opportunity to provide Paratransit service, as the contractor for MARTA, during the 1996 Atlanta.

Provided support and logistics for statewide bloodcollections