• Designed and developed Android app (RoadBump) to measure road roughness• Researched with University of Arkansas and Auburn University• Wrote article about RoadBump app for Roads and Bridges magazine• Developed in Java with Eclipse and Android Studio• Interfaced RoadBump app with Google Maps and ESRI’s ArcGIS• Utilized accelerometer and GPS sensors for measurements• Validated results with the State of Arkansas

• Led the design and development of Java web services to replace CHR’s provisioning tool (Oasis)• Led the development of provisioning applications for video (APMax and Mobi), fiber connectivity (Radius, email, AdTran, Calix E7 and C7), VOIP (Broadsoft) and fixed wireless (Cambium and Band 41)• Provisioning through JSON, REST, SOAP with SQL Server based billing system• Java development with Spring Boot and Eclipse• Led the billing application developers in supporting the CHR Omnia billing system• Led the department in using Nexpose for vulnerability analysis and AppDynamics for transaction and system performance

• Led the Arkansas and Texas agencies conversion from TAM to Sagitta and WorkSmart• Provided leadership for all Regions agencies in extracting and utilizing data from Sagitta• Participated in defining operational standards for all Regions Insurance Group agencies• Led the P&C marketing and service areas of the Regions Insurance locations in AR and TX• Drove consistency in operations for CSAs, Marketers and Account Executives

• Consulted and coached agencies in Scott Addis’ Beyond Insurance program• Participated in the implementation of the Beyond Insurance systems for new agencies • Created and managed the Endorsed Provider program for 70 member agencies • Led agencies through referability surveys to generate referrals and increase client retention

• Advanced from IT consultant to CIO/COO for the $10,000,000, 65 employee insurance agency• Modernized all facets of the IT infrastructure• Redesigned web site and intranet• Drove the implementation of a new sales and service methodology • Reorganized the P&C and Benefits divisions to increase profitability and balance workloads• Developed model to analyze the profitability of each production team• Led the agency-wide document management / imaging system project

• Rebuilt the data and voice infrastructure for the 330+ employee insurance agency• Led project to implement an enterprise wide agency management system• Replaced email and voice messaging systems• Migrated Novell and NT servers to W2K• Implemented an Internet firewall, video conferencing and VPN • Negotiated all communications and software contracts• Managed a group of seven IT analysts and replaced marginal performers • Developed applications in Visual Basic and Microsoft Access