David Grimsley Email & Phone Number

Chattanooga, TN, US

Charleston, SC, US

• Led successful construction of IS structures for a new hospital, ensuring on-time delivery within budget and meeting the organization's organization's specific needs.
• Coordinated opening four clinics within six months, reducing SLAs from five days to 24 hours for clinics and hospital go-lives, minimizing opening issues; worked collaboratively with vendors on software builds.
• Cross-trained new employees on company procedures and best practices, enhancing team productivity and knowledge sharing.
• Developed and implemented project management workflows, including lessons learned and root cause analysis, to improve project delivery and reduce issues on openings; utilized enterprise-wide project management.
• Built out ServiceNow with Product Owners and EPMO Director, developing templates and dashboards that provided greater visibility and transparency of IT services; provided internal direction, leadership, and.

I took care of a family member in this career break.

New York, NY, US

• Partnered with the Engineering Team to solve hardware-related bug reports and create processes on common issues and user pain points, resulting in 80% overall improvement of the user's experiences.
• Created workflows and systems to improve ticket structure, minimize response times, increasing patientpresence on zoom and in the app by 45%.
• Enhanced 45% user productivity through training and one-on-one instruction.
• Built a helpdesk ticket system through Slack, reducing care coordinator work by 2 hours daily and increasingthe number of available appointments by at least 2000 people per week.
• Troubleshot and solved app, hardware, and software-related problems on-demand for employees andcustomers, resulting in a 40% increase in users' satisfaction in 2 months.

Chicago, Illinois, US

• Saved the hospital $250K throughout employment through removing outdated and unnecessary programs,upgrading systems, and creating a workflow that saved an average of 3 hours per shift.
• Designed operating systems, established, and coordinated with internal teams and external companies toprovide ease of access for telehealth.
• Increased customer satisfaction from 23% to 95% through updated workflows and customer-centric culture.
• Provided service to stakeholders and clients such as Epic, Cardinal health, and Avasure, to upgrade servers and EMR systems, causing a 30% increase in patients seen daily.
• Reduced spending by $80K through eliminating hardware and streamlining cloud solutions for end-users.
• Kept all projects within the $2.5M budget, and completed projects on time or ahead of schedule.

Miami, Florida, US

• Provided upper management and executives with data analysis and financial reporting; established and maintained positive relationships with vendors while assigning upper management with budget development.
• Worked with IT department staff and the users to introduce emerging software and hardware technologies for global implementations and migrations.
• Delivered contract and service agreement evaluations and management while collaborating with audit and risk management departments for proficient approval of those contracts.
• Performed inventories and usage monitoring of all IT Assets and records findings, changes, and physical location.

Chattanooga, TN, US

• Developed a standard operating system for the help desk that maintained the scope of work for the department.
• Overhauled Fire Department computer systems, inventoried equipment, scrubbed and reprogrammed devices,completing the project 6 months ahead of schedule.
• Restructured and streamlined service desk processes and sped up SLAs by 60% on average.
• Gathered requirements from stakeholders, scope of project, and $1M budget, then ensured achievementthrough updated hardware and software quality checks.

Paris, France, FR

• Coordinated teams of 20 delivering new computers at their Chattanooga locations and executive offices during company merger, moving company OS with SCCM GUI help software for troubleshooting.
• Assessed and prioritized tickets, specified workflow, and deadlines for projects 98% on time and within budget.
• Navigated conflict between teams on contentious merger, evaluated user needs and provided follow up on comments from daily surveys.

Birmingham, US

• Supported over 6,000 users nationally in collaboration with a team of five by analyzing customer issues andusing the incident management system to prioritize, track, and document service requests.
• Surveyed 20,000 stakeholders to gather feedback on IT support processes and wrote SOPs that non-technical users could implement to resolve issues and saved the users 1.5 hours a month in IT help.

Nashville, Tennessee, US

• Responded to customer inquiries and complaints while maintaining a positive shopping experience.
• Continually achieved top sales and increased store profitability and ran weekly branch meetings for storeimprovement and sales updates.

Chattanooga, TN, US

Monitored 70+ EKG outputs for acute patients, prioritizing and escalating alarms. Provided troubleshooting and resolved issues with clinical monitoring software and hardware. Maintained equipment log and maintenance schedule.

Chicago, US

Served Parkridge health system as contracted GE digital imaging software technician. Ensured environmental safety through product inspections, repairs, and planned maintenance. Coordinated with external vendors and suppliers to maintain parts inventory. Built relationships with client employees to ensure service level expectations were being met.

Knoxville, TN, US

• Contacted vendors for repairs and improvements while working with a $4M budget.
• Improved workflow processes and technical equipment on Medical floors.
• Trained ECG (electrocardiogram) classes to new techs. Floated on floor to assist techs in their first months.
• Collaborated with management on defining projects and ensuring they met Magnet organizational standards.

Bachelor'S Degree, Business/Corporate Communications

Associate’S Degree, Electrical, Electronic And Communications Engineering Technology