David Hafer Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

Senior ConsultantAs a contracting consultant, Dave has worked for several consulting firms and clients, developing business solutions for sales, marketing and customer service organizations. Roles for his experience ranges from Program Management, Project Management, Business analysis and process improvement, enterprise-wide application deployments, e-commerce and website development and integrations. Specific clients includes:AstraZeneca, Wilmington DEROLE: Program ManagerJ&J Consumer, New Brunswick, NJ ROLE: Program ManagerHarteHanks, Trevose, PA ROLE: Senior Analyst Insurance Fire & Water Restoration Now Rytech of SW Florida ROLE: Senior Analyst Indivior – Formerly RB Pharmaceuticals ROLE: Senior Analyst Fire Brand Motorcycles, Anaheim, CA ROLE: Strategy consultant Siemens Medical, Malvern, PA ROLE: Senior Analyst Merck Consumer Care, Summit, NJ ROLE: Senior Analyst HIBU - Formerly ‘Yellow Pages’ ROLE: CRM ArchitectSiemens Medical, Malvern, PA ROLE: Senior Process Architect & Senior Business Analyst MediMedia Animal Health, Yardley, PA ROLE: Project Manager & Senior Business Architect Siemens Medical, Malvern, PA ROLE: Project Manager Merck Pharmaceuticals, West Point, PA ROLE: Siebel Implementation Advisor & Global Configuration Review CommitteeJanssen / Ortho McNeil Pharmaceuticals, Titusville, NJ ROLE: Program Manager, Release Manager, & Project Manger & Senior Business Analyst Lead

Oakville, On, Ca

Release Manager, Program Manager & Project Manger: responsible for all program and project management activities for Johnson & Johnson’s Janssen / Ortho McNeil CRM release management work. Responsibilities spanned program management, overseeing 36 resources across 11 projects spanning 2 years. Project manager for the release management team; team member training; and subject matter expert for the system development lifecycle and Sales force requirements. • Architected the first multi-Siebel repository comparison methodology, allowing multiple Siebel instances to be developed simultaneously and tracked for similarities and differences for future consolication.• Led and won the proposal effort for a two year contract for release management work for a multi divisional user application for J&J’s largest SFA / CCC / MM software application (Siebel 7.8.2 OLTP and OLAP application, branded “ViewPoint”).• Scoped all projects, time frames and resources for capital projects.• Supported all Sales operations functions, including territory alignments (Zip to Terr & Named accounts for specialty sales groups)• Advised Johnson & Johnson in CRM best practices, Program Management structure and project management improvements in multiple enhancement releases.Sr. Business Analyst Lead: Sales force automation business analyst and subject matter expert on the J&J Janssen / Ortho McNeil Siebel Pharma 7.8.2 implementation. Primary responsibility: business analyst in charge of implementing a standard sales process in a highly complex roll out to 3 different operating companies, with over 26 different selling divisions, encompassing over 6000 sales representatives.• Led the team in facilitating, gathering and analyzing business, functional and design requirements sessions• Analyzed and assisted team in implementing new functionality, including Sales Analytics, Targeting / Call Plans and Territory Management.

New York, Ny, Us

Process Architect: Sales force automation subject matter expert on the Siemens Medical Siebel 7.5 implementation. Primary responsibility: designing the Global CRM sales processes with the Siemens AG worldwide leader for Opportunity Management and Forecasting.Consulting experience includes:Process architect and senior business analyst focused on consolidating three separate business units onto one common sales funnel and forecasting process. Complete project lifecycle with high level of complexity across multiple business units. Project consisted of over 40 full time team members spanning four project teams. Final solution produced a CRM system for over 2000 licensed users, serving as the basis for a global roll out. Responsibilities spanned multiple efforts, including: • Sales force process subject matter expert on Global CRM “Sell” process team• Siebel subject matter expert on Global CRM “Sell” process team• Business analyst for the analysis, design, implementation and testing of a custom Siebel 6.0 forecasting implementation• End user training for all new processes and system functionality for Siebel 7.5 roll out• Knowledge transfer to Siemens employees for all configured and customized Siebel functionality and business processes

Gb

Armonk, New York, Ny, Us

Principal Consultant: Sales and marketing subject matter expert for the Information, Communications, and Entertainment (ICE) practice and Customer Relationship Management Solutions (CRMs) service line, focused on media and telecommunications clients. Rated in Process Improvement, Technical Solutions and Project Management for client engagements involving IT strategy, operational analysis, systems implementation, process reengineering, best practice recommendations and software package selection. Consulting experience includes:Multiple project engagements ranging from IT strategy recommendations to Sales & Marketing Re-engineering and CRM package selection and implementation. Responsibilities included:• Eight Project Manager / Project Lead positions• Twelve engagements as a Sales Subject Matter Expert – focus on Sales Operations• Four full lifecycle CRM system implementations• Four process and systems assessment engagements• Multiple CRM software package selection engagements • Four Sales and Channel transformation recommendation projects (non-IT engagements)• Industry expert, working with software vendors on defining media rights management specifications and functional requirements for future vertical application releases.Client list includes: CBS / Kingworld, Avaya, SBC, Bell Atlantic (Verizon), Universal Studios Music Distribution, Flashcom, Net2000, Thompson Financial, Sequent Computers (IBM NumaQ)

St. Paul, Mn, Us

Responsible for managing seven independent chemical distributors through out Pennsylvania, Southern New Jersey & Delaware. Trained 50 sales reps on over 90 new products over two years. Analyzed and dissolved Airkem's largest Master Distributor network to increase margins for all distributors and open the market place for greater ECOLAB product penetration in three states.

Mba, Entrepreneurship

Bs, Business Administration