Dave Hagel Email & Phone Number

Bradenton, Fl, Us

Bradenton, Fl, Us

United States

Lead a team of Microsoft Exchange, RightFax, Intune, Send Word Now and Office 365 engineers. * Leadership * Documentation* Process Improvement* Knowledge Management * Customer Service* Project Management* Systems Administration

Tampa/St. Petersburg, Florida Area

* Project Management* Documentation* Process Improvement* Customer Service* Systems Administration* Datacenter MigrationsTechnologies:Exchange, Microsoft 365, Azure, Azure Site Recovery, VMware

Tampa, Florida

* Oversee the daily operations of the global 24/7/365 Tier 2 & 3 Managed & Cloud Systems Administration teams as part of Hostway's IT Service Desk* Responsible for driving quality, efficient customer support and service to customers through the daily management of a team of managers and employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving.* Facilitate resolutions for customer escalations with an understanding of company policy and an emphasis on customer satisfaction.* Foster and maintain an atmosphere of continuous improvement, focused on building efficient processes, optimizing staffing models, and streamlining workflows.Technologies:Azure, Private Cloud, Managed Services

Arden Hills, Mn

Responsibilities:* Training, mentoring and leading a team of IT support engineers.* Process improvement, incident reduction, problem coordinator* Utilize analytical skills and knowledge of Microsoft technologies to ensure overall hardware and software technical support services. * Collaboration support engineerTechnologies:Exchange, Skype for Business, Teams, SharePoint, OneDrive, Office 365, RightFax, MobileIron and Intune mobile device management (MDM).

Bloomington, Minnesota

Contracted to Cobham AvComm to define messaging migration processes, begin migrations and hire support team for North American Datacenter that I would eventually lead. Financial issues within Cobham cancelled this project. Responsibilities* Email migrations of descrete systems to a global email environment.* Monitor, report, and manage the Exchange environment on a day-to-day basis, applying enhancements and/or fixes as necessary to maintain system performance and meet security standards* Utilize analytical skills and knowledge of Microsoft technologies to ensure overall hardware and software technical support services* Adhere to Compliance regulations (DFARS, ITAR, etc.)Technologies:Active Directory, Domain migrations, Outlook, Exchange, Skype for Business, Enterprise Vault & AirWatch Mobile device management (MDM).

Woodbury, Mn

IT Service Desk Management * Infrastructure Team Management * Desktop Support Management * Messaging EngineerResponsibilities* Managed a team of IT Service Desk staff to support up to 15,000 students and 2,000 staff in 30 locations across the upper midwest.* Managed team of Infrastructure Systems Engineers through expansion from 5 campuses to 30. * Managed a team of Windows/Mac/iOS/mobility Desktop Administrators* Worked closely with Network & Security, B.I., and DevOps teams.* Establishing project budgets and managing services to established business and professional metrics.* Experience with disaster recovery & planning, project management, IT budgeting, managing to industry compliance regulations (PCI DSS, SOX, HIPAA, etc.)* Active Directory and Collaboration Engineer.* Active Directory domain collapse, and migrations, datacenter migrationsAccomplishments: * Created student worker program to hire/train and mentor students & place them in full-time, in-field positions outside the school* Lead project to virtualize all classroom software for delivery through Citrix and helped deploy and manage inventory control and software licensing* Deployment of corporate instant messaging, web-based meeting and presence (LCS/OCS/Lync/Skype) and telephony into the organization * Project managed the expansion of 20+ new campuses and various hardware refreshes. * Participation in Microsoft TAP program for Skype for Business Server 2015, Windows Server & System Center suite* Primary Systems Engineer for Exchange & Skype in Hybrid with Office 365 using PowerShell* Managed successful data center migration and numerous upgrades* Implement and adhere to compliance standards (SOX, PCI, etc)Technologies:Active Directory, DNS, Group Policy, Windows, Mac, iOS, Windows Server, SCSM, SCCM, SCOM, SCDPM, Jamf, Exchange, Skype for Business, Intune, Azure/AWS, Office 365, Citrix XenApp, Netscaler, VDI, Hyper-V, Backup, many more.

St. Paul, Mn

Responsibilities:* Directed daily operations of department in support of the multi-location business needs* Met with leadership team, executives, and vendors to solicit cooperation and meet business needs* Reviewed, planned, and coordinated IT projects* Provide end user technical support* Telephony, network, and server support and maintenanceTechnologies:Citrix, Windows Server, VMWare ESX, Exchange, Telephony, Firewalls, Network, Backup

Edina, Mn

IT Responsibilities:* Management of all Engineering/IT obligations/staff in two MN locations & one Chicago location* Windows systems administrator* Microsoft Exchange & Microsoft SQL admin* Networking, Firewalls & VPN for multi-site network.* Migrations* PBX and telecommunications contract managementTelevision Responsibilities:* Maintenance of all video gear and telephony systems* Facilities Design* Vendor contract negotiations* Engineering duties Broadview Media was purchased by Globe to become their marketing department in 2005.

St. Paul, Mn

Associate Of Applied Science, Electronics Technology

Studied electronics and electronics repair with an emphasis on video and IT.

Diploma, Television Production

Studied television production. Worked on everything from public access TV shows to nationally televised live events.