Manager for the Enterprise Engineering Technical Program Manager (TPM) team responsible for unblocking technical resources to enable them to efficiently and effectively deliver.* Develop TPM Agile Methodology for all Enterprise Engineering efforts. This was used by a team of 10+ resources to manage 50+ Projects/Programs. * Managed infrastructure deployments for Oculus. Projects included On Site Render Farm, Virtual Reality Dome and China Manufacturing Environments.* Active in Veteran FB Resource Group and represented FB at a number of National Recruiting events.

Management Consulting Practice Lead for IT Consulting Company offering Staff Augmentation, Project/Advisory and Managed Services. • Personally responsible for engagements at Apple, Intuit and VMware for PCI, Data Center, SaaS Ops Manager and Network Upgrade Projects.• Developed and delivered training for consulting resources. Topics included: Project Management 101/PMP Prep, ITIL Foundations, and Leadership Principles.• Assisted Sales and Recruiting in finding opportunities and resources. This resulted in growing the practice from 18 to 50 people in a 2 year period.

Project Management & Consulting Services Company. Worked with customers to evaluate services offerings and deliver projects on-time and on-budget.• VP of Operations for Game 7, Entertainment. Managed the development of the PledgePlay.com website to provide online fundraising solution. Customers included Little League Baseball and Leukemia & Lymphoma Society.• Program/Project Managed deployments for Pacific Sunware, Cal Poly Pomona & Southern California Presbyterian Homes.• Worked with customers to evaluate, recommend and provide technology solutions. Products included Support Desk, CRM, Avaya/Shoretel phone systems and other technologies.

Oversaw service delivery for a National Technology Deployment Company. Accountable for closing new customers and developing new offerings.• Managed services growth from $1.6 Million in FY ’04 to $7.6 Million in FY ’05. Personally closed $1.5 Million worth of project services.• Engaged 1099 scalable work force. Up to 500 resources engaged depending on project requirements.

Managed a cross-functional team of Project Managers and Subject Matter Experts. Directed network assessment, desktop/network deployment, and asset recovery projects in support of Fortune 500 clients.• Increased GM from -27% to +40% in a six month period. This was accomplished by reducing work force by 25% while increasing revenue by 100%.• Directly responsible for closing several multi-million dollar projects, including the Excite@Home Asset Recovery, Kinko’s Network Deployment, and Honda Dealership Network Certification.• Defined processes to engage 3rd party resources to deliver services. Managed multiple engagements which represented a significant increase in revenue.

Managed national service and support delivery at Cisco Systems, CompuCom's largest service account.Developed Project Office offering and the processes for engaging resources. Projects included acquisitions, O/S Stability War Room, W2K Migration, and Data Center Upgrade Support.Conducted lessons-learned and project close-out meetings to compare results to success criteria.Managed $18 Million dollar budget. Directed four managers and 100+ support personnel.

Service Manager, CompuCom Systems, Inc., July 1996 - April 1999Organized and lead the Hewlett-Packard Network Server Division’s Help Desk. Optimized service deliverables to meet fluctuating business needs. Service Level Agreement requirements met with a 95%+ success rate.Presented to prospective customers how services were delivered and how the Remedy application was used to improve information gathering and service delivery.Implemented Root Cause Analysis methodology to identify projects resulting in call reduction and focus areas for training of support personnel to reduce time to call closure.Grew account from $900K/yr to $2.7Mil/yr in less than two years. $1M/yr was due to Projects and Data Center support engagements.