Dave Hicks Email & Phone Number

Burnaby, Canada

Information systems development and change management in support of Resource Planning, Deployment and Field Operations. New Product Service Introduction (NPSI) process re-design resulting in single digit improvements to go-to-market readiness. Implementation of quantitative measures for performance analysis. Information systems kaizen activities supporting Field Service & Deployment. Classroom and computer based training for 300 field service technicians.

Burnaby, Canada

Resource Planning, business process re-design, stabilizing customer service levels and allowing focus on key financial targets. OpEx reduction initiatives and value stream waste removal programs meeting double stretch targets. Ownership of $3M continuous improvement capital budget. Training and mentoring of operational business analysts in support of business case development. Strategic planning and input to scorecard metric process.

Burnaby, Canada

Training and mentoring a team of business analysts in the use of BI tools, statistical process control and best practice reporting, driving continuous improvement initiatives. Development of strategic KPI's for field operations. Steering committee member for company wide implementation and adoption of Enterprise Tableau.

Burnaby, Canada

Development of a "Balanced Scorecard" for Operations as part of the Center of Excellence team.

Delta, Bc, Canada

Managed a team of Engineers and Project Managers in support of $15M in annual sales. Migrated the Engineering department to a 3D CAD system, leveraging standard work and process automation to reduce design cycle time and more closely reflect real manufacturing processes.

Mission, Bc, Canada

Managed a 20,000 [ft²] production and assembly facility manufacturing a variety of custom products. Organizational change management focused on improving customer satisfaction, employee retention and profitability.

Delta, Bc, Canada

Managed a team of 110 people in a horizontally integrated manufacturing facility producing fully automated equipment for the architectural coatings industry. Led the Production, Purchasing and Engineering departments; Implemented Lean Manufacturing.

Vancouver, Bc (Various)

Project Engineering services: Heat & Mass Transfer (Fluids), Finite Element Analysis (Structural), Process FMEA, Six Sigma, Product Development, 3D CAD modeling, Design for Manufacture and Assembly.

Everett, Wa, Usa

Structural, heat and mass transfer (fluid dynamics) consulting services.Classroom and on-site training of engineering analysis tools.

Burnaby, Bc, Canada

Introduced advanced fluids modeling tools and methods to real-time product development process. These changes resulted in a reduction in build-test cycles and dramatic improvements performance degradation due to Unit Cell flooding.

London, Ontario

Thermal analysis and design contributions to new vehicle under-hood cooling systems.

Sql Service Integration Services

Pmp, Operational Management Certificate Program

B.Eng., Mechanical Engineering

Activities and Societies:Design competition winner | Advanced Heat and Mass Transfer | Thermodynamics