As the Chief Innovation Officer, I focus on delivering on the key principles behind innovation in all that we do - leadership, creating networks, idea development, and fostering effective and efficient innovation in all that we do.In this role, I lead the innovation process alongside of my peers in identifying strategies, business opportunities and new technologies, developing new capabilities and architectures with partners, new business models to serve those opportunities.

As the Director of Innovation and Customer Experience, I work with and report to the Owner and Directors at Code One to develop and manage new ideas and innovation as well as their implementation throughout the organization. Additionally I work with the Code One Team to develop and manage the planning and execution of Code One's overall sales and customer experience goals. This includes liaising with Directors and Specialists to ensure a seamless customer experience across touch points in program and product delivery.

Assure quality of products and processes by establishing and enforcing quality standards; testing materials, products and services.Develop and revise course content and curriculum as assigned. Ensure that curricula is current according to established standards, current evidence and practice.Coordinate program courses as assigned, including planning, implementation, and evaluation.Provide coaching and mentoring of peer instructors as needed.Evaluate student progress and provide continual feedback. Document and reconcile problems as they arise.Ensure that students are effectively evaluated in all three domains (cognitive, psychomotor, and affective) and feedback is provided to students on a frequent basis.Maintain contact with affiliation sites and associates in conjunction with the Director as appropriate.Teach in other education programs as requested.Remain current with developments and changes in resuscitation science, education and practice.Design courses related to ECG analysis competency for nurses.Design courses to address the management of medical emergencies in the dental office setting.

Provide clients with expert consultation and service prior to purchasing an AED with continuous support throughout the lifetime of the device.

Supported and contributed to the overall revenue goal of the ECC Field Operations team (approximately $128 million) as well as meeting/exceeding individual revenue goals (>$5,000,000 annually). Maintained and sustained current customer growth as well as increasing a pipeline of opportunities. Consulted and collaborated with AHA affiliate offices, and other department/teams within ECC. Sold and marketed ECC training programs to approximately 200+ existing assigned accounts while maintaining and sustaining current customer growth as well as establishing a pipeline of new opportunities.Conducted quality training reviews with each assigned Training Center, ensuring compliance with AHA standards of training, consistent with AHA policies, regulations and focused on gold-standard training.Supported and contributed to the overall revenue goal of the Field Operations team.Consulted and collaborated with AHA affiliate offices and other departments/teams within ECC.Maintained primary data points in sales database via MicroSoft Dynamics, a Customer Relationship Management program.Developed and performed sales and other presentations to meet accounts needs.Attended and participated in business relevant tradeshows to develop and manage lead generation.Managed individual Field Territory, including Planning and Time/Territory Management with a responsibility for ROI.

Responsible for all aspects of care provided to the sick and injured. Provide both basic and advanced life support, including comprehensive patient assessment, invasive airway management, cardiac monitoring and administration of medications. Assumed a leadership role working with a team of prehospital care providers. Responsible for verbal communication with the patient, other prehospital providers and hospital personnel, including physician medical directors. Developed and assisted in the implementation of the Advanced Life Support service in 1990.Provided nationally standardized certification programs and developed comprehensive training programs to improve patient care and outcomes. Incepted and directed the implementation of the prehospital 12-lead ECG program, 1998.Served as Vice President of the Ambulance Council.Responded to emergency and non-emergency calls calmly, efficiently and promptly; Administered basic and advanced life support to patients at the scene, en route to the hospital and in a pre-hospital setting in accordance with federal, state, and local laws, regulations and standards;Treating patients at the scene, en route to the hospital, and in a pre-hospital setting in accordance with federal, state, local, laws, regulations and standards and in accordance with Suburban EMS policies rules, and guidelines;Effectively communicated with professional medical personnel and treatment facilities regarding further treatment and/ or to arrange reception of patients to the appropriate center;Maintained order at scenes, including crowd disbursement and restraint of family and friends;Completed patient care forms, insurance forms, evaluation forms, and all other forms in a competent and timely fashion.Adhered to and followed all policies and procedures concerning safety and contamination by bloodborne pathogens; andEducated and trained squad personnel, EMS trainees and the public.

Instruct and evaluate paramedical and other allied health care professionals in classroom and simulated care environments.Provided instruction in paramedicine and develop lectures and materials to facilitate and enhance the educational experience of program participants. Served as the primary instructor and mentor for the Saudi Arabian paramedic preparatory program.Mentored junior faculty.Participated in the planning, implementation, coordination, and evaluation of EMS educational program offerings.Prepared and delivered instruction either at the EMS Institute or off-site, as needed; supervised the activities of course participants during instructional time.Evaluated learner performance, provided feedback, and developed learner remediation plans.Fulfilled EMS educational program administrative requirements, including calculation and submission of grades, maintenance of program, course, and student/participant records, and preparation and submission of data and reports.Participated in continuing professional development programs as appropriate.Adhered to established University and departmental policies and procedures and relevant quality and safety standards.Participated in activities that promoted the EMS Institute, including student recruiting, and program marketing events.Led, guided, and trained staff/student employees, interns, and volunteers performing related work; recruitment of volunteers, as appropriate to the area of operation.

Functioned within the scope of practice of a Paramedic as defined within state regulations performing direct patient care procedures: ECG, rhythm monitoring, venipuncture, CPR, crutches, ace bandage application, splint application, wound cleansing, dressing, immobilization, medication administration under medical/nursing direction, IV insertions, foley catheterization, endotracheal intubation (at the direct request and supervision of the ED physician ), and patient assessment. Respond to Code Blue in the ED and, when requested, on the hospital campus. Coordinated and delivered PALS and ACLS courses for hospital personnel. Developed comprehensive educational presentations and programs for hospital staff and prehospital personnel.Received direction and assignments from physicians and nurses and provided technical support to optimize patient care.Responsible for reporting on the condition of patient/client to the appropriate supervisor and other staff members.Coordinated and assist with care as directed.Assisted with transport of patients to other departments.Assisted with resuscitation / CPR and emergency airway procedures.Obtained and documented vital signs, oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.Performed other technical functions such as: obtaining 12-lead EKGs, peripheral IVs andheparin/saline locks, maintenance and care of specimens for laboratory analysis, and Point of Care Testing.Performed wound care, insertion of Foley catheters, and nasogastric tubes.Decontaminated all equipment, instruments, and supplies.Maintained appropriate documentation.Responsible for performing tasks that are within the scope of his/her educational preparation, knowledge, and permitted by the policies and procedures.

Responsible for all aspects of care provided to the sick and injured. Provide both basic and advanced life support, including comprehensive patient assessment, invasive airway management, cardiac monitoring and administration of medications. Assumed a leadership role as a Paramedic Supervisor with oversight of all aspects of field operations. Responsible for verbal communication with the patient, other prehospital providers and hospital personnel, including physician medical directors. Complete extensive written documentation on patient condition and treatment provided, understand legal aspects of care, as well as moral and ethical issues surrounding emergency medical service. Developed CQI program.Promoted positive customer relations in dealing with patients, visitors, and other employees. Independently performed rapid assessment of emergency scene to determine the need for auxiliary services such as fire and police department.Evaluated the extent of illness or injury and establishes priorities for care following standing orders, or protocols, or as directed by the base physician via voice communications.Initiates life-sustaining procedures including advanced life support in accordance with current standards/protocols and demonstrates a working knowledge of Paramedic Protocols.Provided pre-hospital emergency care to the public in a variety of environments.Investigated complaints and ensured incident reports were collected from staff when there is an indication of potential liability for the agency; and, prepared and provided reports.Developed work plans, methods, and procedures and determines work priorities.Resolved problems encountered during daily operations and determined standards for problem resolution.Developed the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employees.Documented causes for disciplinary action and initiated recommendations for disciplinary action.