To provide the level of expertise required to implement and maintain all services pertaining to the Data Management Computer Center mainframe environment while striving for the highest system availability for all clients served. • Provide 1st level on-call/onsite support for all zSeries mainframe environments with a primary focus on zSeries Hardware support services (In house Field Service Engineer).• Addressing items documented in the data center operations daily shift report.• Provide support in the day-to-day operations on systems hardware; duties include monitoring, system reports and primary support for detection and correction of hardware problems. • Identify high-severity problems especially those that have a high probability of affecting production availability.• Manage computer room data center raised floor and sub-floor environments including cooling, cabling troth and structured cabling architect.• recommend locations for servers, mainframes, data storage and network hardware installations with regard to the physical and logical constraints of the hardware• Provide infrastructure support knowledge of the companies two data center's bringing best practices to the table.• Preform preventative maintenance as scheduled and monitor and maintain a safe secure environment for data and equipment.• Support DC Facilities equipment and systems including, A/C, UPS, PDU, CCTV.• Coordinate power deployment to cabinets and racks including whips and breakers.• Assist in the installation and removal of 208VAC 60A and 30A 3-phase power systems for all IBM Systems, and Rack PDUs. • Update and track Change Request for DC Facilities equipment and services for equipment install and decommissions.• Enforce policies, guidelines, standards and procedures to keep the Data Center clean and organized.

• Member of a Quality Control and Telecommunications team that became the “workhorse” in meeting the migration objectives set by management.• First full time dedicated MFN2 telecommunications person to address 160 sites that were in various stages of completion. • Created best practices and made suggestions about how we should be updating the sites to only one application vs three cutting the work flow down.• Daily assignment is to proactively work sites that are in various QA stages and to ready them for migration and deliver services in accordance with the programs established objectives.• First hand working knowledge with Telco configuration issues and resolving them, bringing the site to QA and moving the site to migration.• Proven the ability to analyze requirements and map to test scenarios such as conducting Bandwidth Pi testing, proving QoS execution of test plans and test scenarios in the automation efforts of applications such as Spectrum and Remedy and Splunk. • Demonstrates the ability to adapt and excel in a networking team environment.• Value added employee to the team who is willing to work with others, transferring his knowledge to the team.• Works over time to keep the project moving.• Demonstrates good communication skills by reaching and contacting all concerned parties to ensure each domain that supports a requirement will be complete and in place by the required migration date.• Self-motivated top producer of solving Telco issues for the quarter.• Assigned as lead for CenturyLink reservation calls, working with telco on new turn-ups.

• Troubleshoot network issues for the FAA’s Controller–Pilot Data Link Communications (CPDLC). An application that provides air-ground data communication for the Air Traffic Control service.• Monitor and support the FANS gateway (Future Air Navigation Services).• Monitor Ground Stations for all the major US airports making sure all radio and supporting equipment is function and fully operational. • Monitor LTE backup connectivity and its antenna reception to tower.• Provide Tier 3 with supporting data for further investigation of Radio and FANS issues.• Provide Tier 2 level support with network troubleshooting techniques driving to resolution using Spectrum, Splunk, AMOS, LTV to troubleshoot radio equipment and identify higher level provider outages such as ISIS adjacency changes.• Routinely log in to router/switches to find Telecommunication issues such as dirty T-1, bad SONET OC3, down or flapping circuits and down switch ports.• Troubleshoot transfer switches and power supplies using UPS APC GUI logon. Identify power related issues and resolve by reset or replacement. Load firmware on the transfer switches to reflect the most current level.• Create Change Request for upcoming and emergency outages and notify the FAA with those changes.• Reduce file sizes on Linux SEL servers that are used to support RF CPDLC data-comm.• Restart/Reload Linux SEL to resolve “No Communication” issues.• Reload Router configuration.• Comply with FAA operation procedures with proper notification of equipment outages and provide hourly notification messages.• Contact airport Point of Contact (POC) to investigate site power status during outage.• Contact POC and schedule time for Harris Technicians to perform scheduled and emergency maintenance on SITA/DCNS Ground Station. • Member of the BNOCC backup center flyaway team during hurricanes and other emergencies.• Work in a rotating shift environment and provide standby as needed.

Manage incidents and changes within an ITIL/ISO compliant network operations center for a large enterprise network. Monitor and troubleshoot Harris' worldwide enterprise network (Cisco, Juniper, F5) utilizing monitoring tools such as CA Spectrum and Cisco IOS. Provide 2nd tier network troubleshooting techniques prior to escalating and routing tickets to the appropriate service group. Organize and present weekly change control presentations to management and other technical service groups. Prepare and distribute service interruption reports as required. Monitor and perform Autosys processes utilizing CA Workload Manager.

● Government Contractor Social Security SSC● Environment: 40,000 square foot Data Center● Security Clearance Public Trust• Installed four IBM zEC-12 Mainframes and Coupling Facilities coordinating with federal government employees and contractor IBM in overseeing project requirements and deadlines.• Implemented detailed mainframe migration plans for the relocation and delivery of hardware systems and equipment to the computer room according to time frame of the project.• Planned floor layout for three month IBM Mainframe (Qty 4 CPU) and EMC VMAX ( Qty 42 Disk box) tech refresh installation.• Analyzed and made recommendations for servers, mainframes, data storage and network hardware installations with regard to the physical and logical constraints of the hardware.• Experienced with physical layer cabling both fiber/copper adhering to structured cabling installation best practices.• Physical layer data link network layer knowledge with routing and switching.• Fiber optic and Copper Cat5/Cat6 experienced in testing db loss using Fluke meters.• Perform Physical Inventories, tagging, asset identification, and record verification.• Provide and maintain cable tag documentation of the environment.• Managed CAPR service tickets determining the customer’s problem and provided a resolution.• Produce daily and monthly reports detailing work performed under task orders summarizing activities of projects. • Developed a Business Continuity/Emergency Response Team plan and presented it to senior project management.

• Account management providing data center services, installation and maintenance.• Oversee one or more elements of information technology contracts in accordance with policies and procedures such as service level agreements (SLA).• Worked independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignment.• Responsible for maintaining equipment in large, medium and small customer accounts • Configured and maintained Virtual Tape Replication equipment.• Configured and maintain Data Storage Disk Arrays in both Mainframe and Open Systems Enterprise environment. • Resolved customer data backup issues both software and hardware related.• Worked in high stressed environments managing account crisis.• Provided night time and weekend standby service responding to severity one calls requiring to be onsite within two hours.• Managed assigned trouble tickets updating system to real time status. • Processed all parts used before closing trouble tickets and account for travel and onsite service times.• Cross-trained with server engineers on Sun Servers and Oracle Appliance hardware.• Worked with Pre-Sales and Post Sales Engineers.

● January 2010, Oracle acquired Sun Microsystems; I became an Oracle employee at that time remaining in the same position and responsibilities as Senior Field Service Engineer.

● August 2005, Sun Microsystems acquired StorageTek; I became a Sun Microsystems employee at that time remaining in the same position and responsibilities as Senior Field Service Engineer.

Customer Service Engineer• National Support Specialist for the StorageTek 5000 High Speed Impact Printer.• Instructor of the STK5000 training classes for Customer Service Engineers across the US.• Head Engineer with providing customer build request on the STK5000 for sales and lease programs.• Head Engineer for certification of STK5000 parts.• Account management providing data center services, installation and maintenance of Mainframe high speed line printers and IBM mainframe disk/tape/printer products.

Storage Technology Corporation, Printer Operations., Melbourne, Florida July 1988 - April 1992• Mechanical/Electrical Technician manufacturing the StorageTek 5000 Mainframe Line Printer..