Dave Horn Email & Phone Number

Langhorne, Pennsylvania, Us

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Led 5 departments with 6 direct reports and 35+ team members, supporting US and Canada, with overall direct sales of $900M and $115M in EBITDA. Board member for KremeWorks US and Canada joint venture partnership. Reported to President. Created annual strategic plans, implemented enterprise calendarization and gating for 3 businesses (company shops; joint venture shops; franchisee shops). Grew company average transaction value (ATV) 13.3%, and shop sales 6% (2022).Departments included: Operations Services (370 company, joint venture, & franchise shops); Franchise & JV Partnership Services (23 franchise groups, 3 JVs with 120 shops, sales of $250M, & $40M in EBITDA); Strategic Operations & Continuous Improvement (US cross-functional projects and initiatives, including doughnut equipment automation, 40-shop ice cream platform test, and 9-restaurant McDonalds delivered-fresh-daily micro and market tests); Facility & Tech Services (R&M spend of $9M & $12M in capital); and Delivered Fresh Daily Services ($180M in sales, 5.5K doors, & 550 vehicles).

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Oversaw operations and financial performance for 220 shops, 42 franchise groups and 3 joint venture partnerships. Maintained brand operating standards, real-estate development, franchisee transactions, and legal affairs with 2 direct reports. Collaborated on 20 acquisitions, 2 franchisee business sales, and 2 franchisee closures. Reported to COO (President).

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Supported franchise business during department’s reorganization, led 4 outgoing franchise consultants, and assisted with special projects. Developed 2019 strategic business plan. Designed new franchise business organization. Facilitated development of processes for franchise acquisitions.

Indianapolis, Indiana 46204, (317) 633-4100, Us

Managed 45 restaurants, $145M in sales, 2.5K employees, and 14 district managers in IN, KY, and OH. Reported to President. Filled 10 open District Manager positions, enabling reopening of all restaurants to full operating hours. Led $2.5M market capital building and grounds initiative; grew sales 4.5% and EBITDA 10%.

Broomfield, Colorado, Us

Managed 200+ restaurants in 12 states with 4 direct reports, sales of $260M, and 5.5K employees. Developed 2 internal Market Directors and opened 14 restaurants. Reported to Chief Operating Officer (COO). Increased prior year sales 2.8%, guest satisfaction 4%, and flow through 50%. Led enterprise-wide labor optimization initiative that reduced cost $8M, driving investment in guest experience.

Dallas, Texas, Us

Managed 83 restaurants in 8 states with 11 direct reports, sales of $280M, $30M in EBITDA, and 6K team members. Reported to President. Grew sales $1.4M (or 2.2%) by improving accuracy of staffing levels; amplified guest satisfaction 3 points. Increased EBITDA $2.4M (or 42.6%) versus prior year, strengthening sales forecasting, labor deployment system, and process disciplines.