Helping customers implement and improve data science workflows

Providing StreamSets expertise to our customers in the areas of design, best practices and reference architectures, enabling our customers to successfully adopt the product and to achieve and exceed their strategic goals.

DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open source and Kubernetes.

Responsible for creating and staffing Enterprise Technical Account Management organization and providing leadership guidance to offshore Tech Support management team.

Helping SaaS companies with devops/infrastructure scale and cost control, and big data analytics.

Support Team lead and subject matter expert (SME). Fluent in LookML, Looker front-end/back-end architecture on AWS Ubuntu. SME Lead in Authorization (LDAP/SAML/Oauth), Ops (everything Linux/network about Looker, clustering, instrumentation), SME Master in API, Performance, Dialects, Git. Experienced with Google BigQuery, Redshift/Postrges, MySQL, MSSQL. Led a team of six good Lookers delivering the best developer chat support on Earth. Also handled critical escalated customer issues, live chats and offline support requests.

Specializing in DevOps implementation, high availability web/data services, and business process improvement. Also traveled to Asia, backpacked, did volunteer work - a classic gap year.

Responsible for all Callidus portfolio subsidiary/acquisition SaaS Operations/DevOps integration. At the time the company had over a dozen acquisitions, each using either their own CI/deployment strategy or none at all. Drove initiatives to consolidate DevOps approaches for efficiency and concentrated expertise.

Responsible for Ops integration of Callidus’ Marketing Automation platforms (SalesGenius/LeadRocket/Leadformix) within Callidus and implementing SOC2 Type2 compliance. Ran two CentOS/Cisco/Juniper based co-lo facilities using puppet automation to maintain and deploy the SalesGenius platform and implemented puppet for Leadformix, which had previously been manually deployed. Audited and implemented/modified secure platform access, maintained %99.9+ uptime in a fast-paced environment. Configured and maintained haproxy and Nginx load balancing architectures. Acted as the sole MySQL DBA, maintaining and expanding two large Percona master/slave clusters. This was a very hands-on role where I had to be deeply involved both in daily operations and strategic growth planning. Interfaced with US and India-based remote engineering teams.

Responsible for all IT and Data Center Operations, managing Network and Data Center Operations and 24x7 Operations, DevOps, Email Deliverability and DBA functions. The challenge at Genius was to deliver superior service while shrinking the IT and Ops headcount and annual budget by nearly 90%. Accomplished this goal by aggressive vendor management, process streamlining, aggressive DevOps automation, technology overhaul at all levels and strategic outsourcing. Genius is a LAMP-stack RHEL/CentOS application service with thousands of worldwide users. Implemented initiatives to vastly improve service availability and responsiveness while drastically and highly successfully reducing spend. Hands-on experience managing DevOps (Puppet/Hudson/ControlTier), large-scale MySQL, linux Systems Administration, network and device security using LDAP/kerberos, AWS dev and production environments, dedicated data centers, enterprise networks and large volume email delivery using Message Systems MTA (100MM+ emails/month) and inbound data systems (500MM+ inbound actions/month). Managed internal IT/desktop support staff.

Responsible for worldwide technical operations for Birst, the leading cloud-based business intelligence suite. Bottom line executive responsibility for maintaining 24x7 uptime and creating all post-implementation business functions, including data center operations, network operations, technical support, capacity planning. Responsible for technical definition and successful management of all projects related to Ops and Support, and managing teams of DBAs, IT/Network engineers and tech support engineers in the US and India. Birst is a Windows/MS SQL application stack managed at Rackspace. Managed two direct reports and ten offshore indirect reports.

Blipstorm created and maintains a blogsphere search, article aggregation and deduplication service for News Clipping organizations. Based on keyword sets delivered by client companies, and back-end technology from search partners, Blipstorm allows traditional-media News Clipping services to offfer Blogosphere article search for resale to Fortune 500 Marketing and Sales organizations. Our back-end infrastructure consists of a virtualized Linux and Windows server co-location facility, offering Enterprise-class blog article clipping to very demanding customers.

Responsible for managing Data Center Operations, Technical Support, Developer Support, and internal IT at a hybrid SaaS/on-premise Enterprise software company. Responsible for creating and implementing support programs and metrics, establishing and maintaining SLAs for SaaS and on-premise customer environments, establishing and maintaining SLAs for internal IT Operations, and developing staff training and career development plans. Delivered an increase from 72% to 95% referenceable accounts in eight months. Negotiated and tracked IT and Data Center Operations budgets and hiring plans. Supporting the technology required broad, somewhat deep understanding of enterprise network security, RDBMS (MySQL and MS SQL Server), Linux and Windows administration, TCP/IP, LDAP/Active Directory, VMWare ESX Enterprise, Lab Manager and Stage Manager. As a leader of a small Support and IT team I also had to field customer calls, configure servers and perform all the technical tasks my employees were required to perform.

As co-founder and CEO of Metropolis, I was responsible for guiding all aspects of the business, from sales and market positioning/marketing to technical architecture, service delivery and operations, finance and human resources. Metropolis was the largest private IaaS/SaaS company for ESRI server products and web-based Geographic Information Systems. Managed multiple projects for integrating GIS to customer ERP and SFA systems, including JD Edwards, SAP, and Siebel. This was a hybrid role - CEO of a corporation and employee of a small business - and involved executive and deeply technical activities.

As Customer Operations Manager at one of the first SaaS/IaaS companies, I was responsible for building and growing Loudcloud's customer-facing operations programs, including designing and staffing a 24x7 Network Operations Center, creating and optimizing Technical Support and Customer Service infrastructure and processes to support hundreds of daily tickets, creating and negotiating customer Service Level Agreements, and mentoring staff. I grew the organization within a year from two direct reports to five direct and sixty indirect reports. Responsible for coordinating customer handoff from implementation to production, ensuring referenceable customers, and developing staff. Bottom line responsibility for keeping high-traffic sites like Nike.com, Fox.com, and Ford.com running 24x7.

Created\grew customer service & technical support functions from start-up to post-IPO.

Responsible for business process improvement related to delivering phone, email & web-based technical support for Clarify. Previously held positions of Tech Support Manager & Tech Support Engineer.