David Hynes Email & Phone Number

Marlborough MA

Boston, Massachusetts, United States

Natick, MA

Framingham, Massachusetts

• Isilon Storage Administration, including account creations, creating user shares, initiate quotas, recovers data through Snapshots.
• Customer facing, project management
• 20% of day to day activities Project management based, working with other teams to meet project deadlines.
• Day to day operational support of EMC Based Isilon storage subsystem, maintain integrity of the cluster assuring it will not go over capacity
• Delegated provisioning of all end user based requests
• Hardware replacements and installs including, batteries, hard drives, boot drives, NVRAM, Chassis swaps and node installs among others.

Home Office - Traveled To Cambridge MA

• Isilon Storage Administration.- WebUI/Putty
• Server Harware installs & Repair
• New Cluster builds and configuration
• New Server\Node installs and configuration
• Customer Interface
• Project management

Hopkinton, MA

• Responsible for supporting EMC Customers software product issus.
• Handled incoming calls from Level 1 support & pulled tickets from Oracle tracking system
• Analyzed product log files using automated tools filtered and highlight potential issues or errors
• Worked with customers via remote support tools (WebEX) to troubleshoot & diagnose issues
• Identify & enter product bugs into Bugzilla
• Attended UNIX\Linux training

• Responsible for all IT critical incidents that occur within EMC Corporation.
• Liaison between the help desk and groups that interact with desk during outage.
• Oversaw process and procedures and worked daily in efforts to create more efficiency.
• Viewed monitoring tools to confirm that critical applications and servers were running with no concerns.
• Monitored all urgent and critical tickets with EMC Corporation to assure the matters were handled in a timely manner.

• Using Remote tools, such as Netmeeting and SMS to control users PC’s to trouble shoot problems.
• All PC software installitions.
• Assign and ship FOB’s (Secure ID cards)
• Involved with Virus cleanup
• On call coverage for off hour support
• Excellent Customer service skills

• Supported over 250 users in Engineering environment including Lab support, Hardware and Software Engineering.
• Recovered PC’s from various issues including Blue Screens.
• On call coverage for off hour support.
• Main support for SR VP’s within EMC including founder of EMC.
• Support of both IT hardware (Compaq, Dell, IBM) and software (all Microsoft platforms) in the Engineering client workstation and lab environment.

• All Aspects of Desktop support using Microsoft Win XP, Win2K, Win98 and WinNT operating systems
• Supported over 250 Users in Engineering environment, encluding, Lab support, Harware and Software Engineering
• Recovering PC from various issues including Blue Screens.
• On call coverage for off hour support
• Main support for SR VP’s within EMC including founder of company.
• Client support responsibilities on multi-vendor (Compaq, Dell, Toshiba, Gateway, Micron) workstations and notebooks MSOFFICE (97, 2000, XP)

• Monitored and oversaw group of 12 technicians including 2 temporary employees.
• Did yearly and mid year reviews for employees under me.
• All Aspects of Desktop support using Microsoft Win2K, Win98 and WinNT operating systems.
• All PC software installitions.
• Involved with Virus cleanup
• Various PC hardware installitions.

• Monitored and oversaw group of 14 technicians including 3 temporary employees.
• Did yearly and mid year reviews for employees under me.
• All relative areas of productive inventory
• Coordinating all Quarterly, Monthly, and Weekly cycle counts
• Monitoring several inventory accounts, insuring that they remain balanced

All aspects of Shipping, transacting and scheduling of pickups.

• All aspects of remote support Of 6000+ Internal & External Clients
• Troubleshooting Internal In-house Applications
• Virus/Spyware cleanup.
• Support for internal and External clients.
• Worked with the network group to support the global IT LAN\WAN client environment.
• MS Office 2003 & 2007 Administration

• Supported 13 different Companies throughout the Boston Area (Approx 1000 Users)
• NT / Windows Server administration – file share and folder permissions
• Exchange server administration – Mailbox creation, administration & migrations
• Firewall Administration (Sonicwall) – Created users VPN accounts, configured network traffic and website access.
• Network Opperations (N-Able) – Monitored 15 customers server and desktop environment to ensure major processes didn’t go down.
• Email Software protection, including Doublecheck, MX-Logic Etc…- Administrator of all 15 Customers SPAM filter email traffic.