David Hynes Email & Phone Number

Marlborough Ma

Boston, Massachusetts, United States

Natick, Ma

Framingham, Massachusetts

• Isilon Storage Administration, including account creations, creating user shares, initiate quotas, recovers data through Snapshots.• Customer facing, project management• 20% of day to day activities Project management based, working with other teams to meet project deadlines.• Day to day operational support of EMC Based Isilon storage subsystem, maintain integrity of the cluster assuring it will not go over capacity• Delegated provisioning of all end user based requests• Hardware replacements and installs including, batteries, hard drives, boot drives, NVRAM, Chassis swaps and node installs among others. • Represent the Sanofi/Genzyme Storage Team in all aspects of storage related inquiries involving Isilon• Decommission Isilon when needed. • Project lead and implementation for data migrations to the Isilon• Implement change control activities, operating within the Sanofi Change management process. • Strong interpersonal skills working with the science and R&D organizations.• Strong Vendor Management skills, working with several Vendors involved with the operational support Of the Isilon. • Involved in other Storage Related Project Initiatives under the direction of the Sanofi/Genzyme Storage management• Lead vendor meetings and worked to get weekly performance numbers on the Product• On-Cal l rotation schedule to provide support during non-business hours.• Backup support of the following platforms: EMC Storage: VMAX 3Par  Actifio

Home Office - Traveled To Cambridge Ma

• Isilon Storage Administration.- WebUI/Putty• Server Harware installs & Repair• New Cluster builds and configuration• New Server\Node installs and configuration• Customer Interface• Project management• Customer Documentation & Reporting• On-Call Support• Escalations• Cluster administration• Cluster monitoring & Maintenance

Hopkinton, Ma

• Responsible for supporting EMC Customers software product issus. • Handled incoming calls from Level 1 support & pulled tickets from Oracle tracking system• Analyzed product log files using automated tools filtered and highlight potential issues or errors• Worked with customers via remote support tools (WebEX) to troubleshoot & diagnose issues• Identify & enter product bugs into Bugzilla • Attended UNIX\Linux training• Attended EMC NAS support training

• Responsible for all IT critical incidents that occur within EMC Corporation.• Liaison between the help desk and groups that interact with desk during outage.• Oversaw process and procedures and worked daily in efforts to create more efficiency.• Viewed monitoring tools to confirm that critical applications and servers were running with no concerns.• Monitored all urgent and critical tickets with EMC Corporation to assure the matters were handled in a timely manner.

• Using Remote tools, such as Netmeeting and SMS to control users PC’s to trouble shoot problems. • All PC software installitions.• Assign and ship FOB’s (Secure ID cards)• Involved with Virus cleanup• On call coverage for off hour support• Excellent Customer service skills• Client support responsibilities on multi-vendor (Compaq, Dell, Toshiba, Gateway, Micron) workstations and notebooks MSOFFICE (97, 2000, XP, 2003) • Image software (DrivePro, Ghost) • PDA's (Palm, Compaq, Blackberry) • Remote Access Dialup and VPN client support. • Netscape and Internet Explorer browsers, Exchange, and Outlook email client support. • Work with the IT administrators and network group to support the global IT LAN\WAN client environment. • Working knowledge of a wide range of client IT applications (Oracle, Exceed, PC Anywhere, Carbon Copy, Adobe, Visio), networks and peripherals (printers, scanners, card readers).• Assigned and shipped FOB's (Secure ID cards).• Virus/Spyware cleanup.• On call coverage for off hour support.• Worked with the IT administrators and network group to support the global IT LAN\WAN client environment. • Knowledge of wide range of client IT applications (Oracle, Exceed, PC Anywhere, Carbon Copy, Adobe, Visio).

• Supported over 250 users in Engineering environment including Lab support, Hardware and Software Engineering.• Recovered PC’s from various issues including Blue Screens.• On call coverage for off hour support.• Main support for SR VP’s within EMC including founder of EMC.• Support of both IT hardware (Compaq, Dell, IBM) and software (all Microsoft platforms) in the Engineering client workstation and lab environment.

• All Aspects of Desktop support using Microsoft Win XP, Win2K, Win98 and WinNT operating systems• Supported over 250 Users in Engineering environment, encluding, Lab support, Harware and Software Engineering• Recovering PC from various issues including Blue Screens.• On call coverage for off hour support• Main support for SR VP’s within EMC including founder of company.• Client support responsibilities on multi-vendor (Compaq, Dell, Toshiba, Gateway, Micron) workstations and notebooks MSOFFICE (97, 2000, XP) • Image software (DrivePro, Ghost) • PDA's (Palm, Compaq, Blackberry) • Netscape and Internet Explorer browsers, Exchange, and Outlook email client support. • Work with the IT administrators and network group to support the global IT LAN\WAN client environment. • Working knowledge of a wide range of client IT applications (Oracle, Exceed, PC Anywhere, Carbon Copy, Adobe, Visio), networks and peripherals (printers, scanners, card readers).

• Monitored and oversaw group of 12 technicians including 2 temporary employees.• Did yearly and mid year reviews for employees under me.• All Aspects of Desktop support using Microsoft Win2K, Win98 and WinNT operating systems.• All PC software installitions.• Involved with Virus cleanup• Various PC hardware installitions.• Recovering PC from various issues including Blue Screens.• Re-imaging desktops using Ghost.• Knowledge of all aspects in Laptop support.• Excellent Customer services skills.

• Monitored and oversaw group of 14 technicians including 3 temporary employees.• Did yearly and mid year reviews for employees under me.• All relative areas of productive inventory• Coordinating all Quarterly, Monthly, and Weekly cycle counts• Monitoring several inventory accounts, insuring that they remain balanced

All aspects of Shipping, transacting and scheduling of pickups.

• All aspects of remote support Of 6000+ Internal & External Clients• Troubleshooting Internal In-house Applications• Virus/Spyware cleanup.• Support for internal and External clients.• Worked with the network group to support the global IT LAN\WAN client environment. • MS Office 2003 & 2007 Administration• MS Operating System Support (WinXP, Vista & WIN7)• Active Directory \ NT Administration (Password reset, Account lockouts)• Work with internally designed Client Backup• VPN support• System Re-Image• Ticketing System (Front Range ITSM)• Solutions entered into Knowlegdebase Database• Blackberry Support & BES Administration.• Active Directory administration

• Supported 13 different Companies throughout the Boston Area (Approx 1000 Users)• NT / Windows Server administration – file share and folder permissions• Exchange server administration – Mailbox creation, administration & migrations• Firewall Administration (Sonicwall) – Created users VPN accounts, configured network traffic and website access.• Network Opperations (N-Able) – Monitored 15 customers server and desktop environment to ensure major processes didn’t go down. • Email Software protection, including Doublecheck, MX-Logic Etc…- Administrator of all 15 Customers SPAM filter email traffic.• Virus Cleanup and backend protection, including Norton, McAfee, NOD32 Etc...- Sucessfully rolled out Virus protection (NOD32) for a major client, was in charge of all clients virus protection.• Spyware cleanup.• Software installs• Desktop\laptop\server support• On call coverage for off hour support.• Project management• Solutions entered into Knowlegdebase Database• Tickets entered into tracking system (Connectwise)