Dave Jacobi Email & Phone Number

Birmingham, AL, US

Birmingham, Alabama, United States

• Technology analyst working to assist small and large businesses with their IT needs to meet their business objectives.
• Windows Server support- AD, DHCP, DNS, Group Policy, WSUS, RDS, and Terminal
• Microsoft 365 - setup and support - Admin, AD Sync, Azure AD, MFA, Security, Exchange, Office, SharePoint, OneDrive, and other included applications
• Windows Desktop setup and support
• Barracuda Email Security support
• Fortinet Fortigate configuration, security, maintenance, and support

BCOM/231 Business Communication for Accountants MGT/216 Organizational Ethics and Social Responsibility OI/466 Organizational Innovation Integrated ProjectBUS/211/212 Foundations of Business

Birmingham, Alabama Area

• Handles issue resolution for workstation technologies
• Supports 600+ end users
• Answer user questions and concerns with a focus on customer service and resolution
• Daily work involves AD, LanSweeper, Altiris, RDP, Remote Assistance (Dameware and Bomgar)
• Encryption installation and support with Bitlocker and Symantec
• Prepare systems for deployment

Birmingham, Alabama Area

• Handles issue resolution for workstation technologies
• Supports 500+ end users
• Answer user questions and concerns with a focus on customer service and resolution
• Encryption installation and support with Bitlocker
• Prepare systems for deployment
• Various hardware and software installation, support, and maintenance

• Handled issue resolution for desktop technologies using Remedy
• Answered user questions and concerns with a focus on customer service
• Installed operating systems and software through PXE environment
• Participated in ACE-IT and Denovo project builds, installation, and support
• Encryption installation and support with Checkpoint and Bitlocker
• Migrated computers from XP to Windows 7

Birmingham, Alabama Area

• Deployed and installed desktop computers and VMware Zero PCoIP clients
• Connected computers to LAN and verified connectivity
• Added computers to domain
• Loaded software and updates
• Deployed and installed printers
• Created organizational units and users in Active Directory

• Administration of local area network including the localized mail server. This included the installation of all localized software and hardware upgrades.
• Security administration for the LAN and business applications.
• Coordinated I.T. vendors for delivery and maintenance of equipment and software.
• Coordinated education and training for I.T. related activities within the plant site.
• Maintained the inventory records of I.T. related activities, hardware, and software within the plant site.
• Worked with the plant manager to provide the coordination of all new I.T. launches coming into the facility.

• System Administrator
• Network Administrator
• Microsoft Server 2003 Administrator – Active Directory Environment
• Microsoft 2003 Exchange Server Administrator
• Microsoft SQL 2005 Server Administrator
• Backup Administrator- Tape, External HD, Offsite

• Performed as technician for over 500 lab machines and 300 administrator and faculty machines over 3 campuses.
• Utilized OS software including Windows 98, 2000 Professional and XP. Software for servers included Windows 2000 Server and Windows 2003 Server
• General software included Office 2000, Office XP, Office 2003, AS/400, Symantec Anti-virus 10.0, Symantec Ghost, and MS Anti Spyware Beta.
• Performed as E-mail Administrator - IP Switch software.
• Setup and maintained over 300 AD user accounts.
• Performed as Network Administrator for 3 campuses.

• Performed on formal Help Desk using FootPrints software.
• Provided support to end users (faculty, staff, students) on a variety of issues.
• Identified, researched and resolved technical problems on location or remotely.
• Responded to telephone calls, email and personnel requests for technical support.
• Tracked and monitored the problem to ensure timely resolution.

Masters, Business Administration

Activities and Societies: Masters in Business Administration

Bachelor, Management Information Systems

Activities and Societies: Graduated Cum Laude

Associate, Computer Science