Hi there! I'm Dave, or William David Jackson if you prefer the full name. It's southern and confusing, I know. Try living your life with it! I'm a highly skilled and experienced IT professional with a passion for improving user experience, business functionality, and employee engagement. Starting my career as a front-line helpdesk technician, I've spent my career gaining valuable experience in IT, service and resource management, and support services.At my core, I'm a people person with a steadfast ability to build and manage relationships with diverse stakeholders. I'm highly skilled in technical communication and explaining complex issues to all audiences. I have experience in service management, including incident, problem, and change management processes, as well as knowledge management and service level agreements (SLAs). I excel at presenting common-sense solutions to create consensus, obtain buy-in, and take joy in growing teams and helping everyone achieve higher success levels.In addition to these core skills, I have experience in implementing and managing ticketing systems, creating support processes, 360-degree employee management, vendor administration, hardware procurement, and knowledge of both Windows and macOS operating systems. I'm a strong user of the office 365 stack, including Excel and SharePoint, and developing automation using the power automate stack.Finally, I love finding that cycle of success in any team and completing projects and implementations. Over time, I've learned that your processes are everything, and most people don't show up to do a bad job at work. Work doesn't have to be miserable, and a positive, empathetic, and solutions-oriented approach can transform IT and an entire organization.If you're looking for an approachable, personable IT professional with a track record of success in improving user experience, business functionality, and employee engagement, let's connect!