Dave Johnson, Pmp Email & Phone Number

North Chicago, Illinois, Us

Manage day to day operations of vendor contracts and invoice management for RA and RDQA teams.-Developed vendor roadshow to address relevant issues and increase general knowledge of the process for our business owners.-Worked across boundaries to identify approved vendors that specialize in virtual meetings during the initial phases of the Covid pandemic.-Liaise with Finance team to manage contract approvals and prepare for system integration for company acquisitions.-Partnered with Business Technology Services to implement new business request tool. Identified and addressed stakeholder needs in construction of online tool.-Implemented automated invoice management system for RA and RDQA teams. Process provides improved line of sight to invoice management by stakeholders. Led in-person and virtual training sessions for stakeholders to fully understand need for change and improve acceptance.-Communicate with internal partners in procurement, finance, facility services to update business stakeholders on organizational and technology implementations.Oversee Lake County space operations for RA and RDQA teams.-During Covid impacted timeframe, developed tracking materials to allow for improved management of over 160 space requests across several buildings.Liaison to Total Talent organization to track and create temporary contractor employees for RA organization.-Supported enterprise continuous improvement initiative through assessing impact on the contract and invoice process. Executed a plan to address changes to existing process.Co-lead a workstream team for the Patient Focused Drug Development and Experience Community of Practice.-Worked with Commercial organization stakeholders to implement PFDD&E criteria into Pipeline Commercialization Model.Lead and developed staff team members-Co-lead multiple quarterly development sessions for peers.-Peer mentor to improve team dynamics and full understanding of support processes.

Duluth, Georgia, Us

-Oversee end to end invoice process for Regulatory, Quality, and Services Division at AbbVie-Manage on-boarding process of new vendors and creation of new vendor contracts.-Implemented improvements to email folder handling to improve internal time service and ease of handling requests. --Invoice handling improved from 8.42 days in January 2019 to 1.87 days in March 2019.-Developing enhanced online contract request tool process to improve customer enablement while improving data gathering methods for ease of managing information.

Chesterfield, Mo, Us

-Lead Cancellation team in processing over 6000 transactions per month- Implemented metrics tracking tools for monitoring team performance--Improved speed of handling requests by 30% over prior quarter results- Partnered with Contact Center leadership to reduce call transfers by 15% since 1st Quarter 2017

Northbrook, Il, Us

Allstate Certified Six Sigma Black Belt-Executed a Quality Consistency Project, which implemented process controls to improve quality consistency from 65% to 98% accuracy-Subject Matter Expert (SME) on Customer Problem Resolution Project, which yielded improvements in call handling requirements, and improvement of return call handling from 26% to 82%. -Managed a Reinstatement Reduction Project which yielded a 20% decrease of requests due to internal errors. Recommendation included a second project which focused on incorrect billing statements-Led a cross functional team for a Beneficiary Rejection Project which yielded reduced receipts by 15% in 2016 over 2015 data.-Involved in the Mail Project which streamlined the process moving from five separate processing teams to one

Northbrook, Il, Us

Managed staff and workflow for Life Insurance Processing Team-Responsible for performance management for teams ranging from 10 to 28 employees-Led creation of Problem Resolution Team. -Implemented compliance initiated process regarding reinstatement of life insurance policies, which yielded a 120% increase in receipts-Led creation of Document Imaging Processing Team-Implemented metrics tracking tools for team performance to allow for simplification and consistency in performance management-Improved processing time service from average of 28 days to 8 daysManaged cross functional Sourcing relationship with partners in Northern Ireland and India-Fostered open lines of communication between teams by organizing web conference training and follow up for staff-Maintained and implemented improvements for production and quality measurements for group-Facilitated regular status meetings to keep groups informed and up to date on process changesSuccessfully led projects to improve existing processes-Coordinated resources to gather and submit data for industry turnaround survey-Directed project in review of outgoing correspondence, yielding a review of eliminating duplicate customer notices-Key member of Lee Settlement project, creating databases and processing guidelines for handling of product implementation-Successfully implemented process to handle billing problem on Equity Index Universal Life productSubject Matter Expert on implementation of Automated Workflow Distributor (AWD) technology-Received BRAVO Award for work as liaison on AWD technology project-Redesigned workflow for service center to move to online workflow-Created process flows for existing and new process-Edited and created process job aides and processing guidelines-Facilitated training for staff across multiple locations-Provided timely status reports to peers and leadership

Northbrook, Il, Us

• Developed curriculum and materials for new agent training• Facilitated training for new agents and held follow up training on location• Participated in Motorcycle trade show booths to promote Allstate Motorcycle Insurance• Spoke to product availability and regulations for multiple states

Bachelor’S Degree, Organizational/ Corporate Communication

Project Management