Consulted with large enterprises including Disney, NBC Universal, and Oldcastle Infrastructure to lead Agile conversions and assessments, achieving significant operational efficiencies and enhancing team support. Extended expertise to small and medium businesses by crafting comprehensive operational plans, implementing best practices, improving QA processes and facilitating swift delivery. Executed marketing strategies across digital and traditional media with integrated CRM systems for improved engagement. Provided Agile coaching and strategic assessments to drive change and process improvement across all business sizes.Core Competencies: Agile Assessment, Influencing, Change Management, Program OperationsSpearheaded Scrum conversion to allow collaboration and synergy for entertainment client, delivering 80% in 6 weeks● Engaged executive team to illustrate benefits of moving from legacy delivery system to agile● Developed 16 squads for 4 main technology areas used for software delivery and customer content● Streamlined inefficiencies within 90 days, enabled redeployment of staff, and created 6 engineer slotsCore Competencies: Executive Leadership, Process Improvement, Business Strategy, and Operational Efficiency.Identified 2 key areas to implement Agile methodologies, improve QA, and support concept to completion delivery● Identified and presented to partners 3 opportunities where delivery could be achieved within 60 days● Coached engineering leadership on fundamentals of agile practices and delivery● Delivered complete agile assessment to executive teams in Universal Resorts to advise on future strategies

Leveraging my agile expertise, I led significant enterprise software projects that enhanced financial controls and reduced costs through infrastructure improvements, achieving $25M in productivity savings. My efforts also ensured proactive compliance and improved decision-making via Business Intelligence (BI) solutions. My approach emphasized agile methodologies, promoting faster delivery, continuous improvement, and effective team collaboration, thus driving operational excellence and business value in complex environments.Core Competencies: Executive Coaching, Data-Driven Decisions, Agile Planning, Creative Thinking● Created training roadmaps for roles identified in various Agile frameworks used by the organizations.● Facilitated leadership conversations with executives, managers, and supervisors to enhance their understanding of Agile leadership behaviors.● Strategized with leadership on emphasizing the significance of outcomes over outputs.

As an Agile Coach and Trainer for the Digital Channel business, I served multiple development teams, providing guidance, mentorship, and training. I championed Agile best practices and facilitated the adoption of tools like JIRA and Confluence, as well as Scrum/Kanban methodologies. I also established an Agile Center of Excellence at Union Bank, setting the foundation for an enterprise-wide transformation.Core Competencies: Innovative Solutions, Agile Methodologies, Leadership, Critical Thinking, Time ManagementAchieved 93% vulnerability closure over the goal of 90%, 45 days ahead of schedule to ensure regulatory compliance● Collaborated with systems architects to identify 4 main categories in the backlog● Generated Agile delivery process to address the majority of code and system vulnerabilities● Implemented operationalization plan across 4 contract teams using Jira, Confluence, and Tableau Core Competencies: Servant Leadership, Change Management, Business Architecture, Agile CoachingDecreased API request cycle time from 12-week SLA to 7 days, with 90% delivered in less than 30 days● Consulted with 15+ Client Services & Integration Platforms areas to create an overall view of processes● Enlisted clients to provide feedback to develop alignment plan to meet needs● Executed conversion from Waterfall to hybrid/Agile delivery methodologies including staff training

Managed Global eCommerce platform implementation, ensuring program deliverables were aligned with customer needs, delivered on time, within target cost, and achieved expected yields. They also oversaw real-time production-related issues that required balancing short-term gains with long-term platform goals.Core Competencies: Continuous Improvement, Data Analysis, Team Cohesion, Business ArchitectureReduced staffing budget by $9M annually by overcoming inefficiencies allowing 24% reallocation of staff ● Identified overlap, delivery issues, and role redundancy to create an efficient staffing model● Recognized 40 Full-Time positions that could be redeployed into other business units● Aligned technology and business units with the execution of enterprise-wide Agile MethodologiesCore Competencies: KPI Implementation, Training, Coaching, Mentoring, AccountabilityMaximized operations throughput by 36% Year 1 and 22% Year 2 leading 2015 norton.com revenues to top $2.23B ● Defined clear and measurable business objectives to be measured with KPIs● Delineated roles and responsibilities to allow accountability from technology platform use● Conducted workshops, lunch and learns, and classroom sessions for teams to explain capabilities and limitations

Developed target business architecture and business process maps to build a newly formed consumer business unit supporting the concept of internal Consumer eCommerce platform. Hired and managed a team of 30 within disciplines of Engineering, Quality Assurance, Integration Management, and Program Management across international locations.Core Competencies: Team Building, Operational Management, Training, Time ManagementLaunched eCommerce solution in 130+ countries, with 12 payment methods, 26 currencies, and 18 languages in 24 months● Designed operational model to integrate product lines with eStore under development● Delineated various platform lifecycles from Build, Launch, and Run for multi-phase release plan● Hired 27-person Program Management, Scrum Master, and Business Analyst phase support team for transition

Supervised 13 Program Managers responsible for over 50 active projects located in 6 sites, including offshore locations in Ireland, India, and Australia. Cultivated relationships with third-party customers and service providers, including Digital River, Softbank Technologies, iRise, and Vendica to standardize processes for maintenance of supported platforms.Core Competencies: Technology Leadership, Team Building, Functional Requirement Development, Operational ModelsGenerated global subscription model for Norton products on numerous e-commerce platforms● Collaborated with subscription business partners to understand diverse global market needs with subscriptions ● Hired and managed team of 35 in Agile Operations, Engineering, Quality Assurance, Integration Management● Provided Agile Leadership for Quarterly Planning, Cross-Functional Sprint Planning, and System Demos● Developed KPIs as baseline measurements creating improvement for 9 straight quarters