Dave Keyser Email & Phone Number

United States

Washington Dc-Baltimore Area

Fallston, Maryland, United States

Baltimore, Maryland Area

Manage the Service and Warehouse/Delivery operations for a local Office Products Dealer. Balance the needs of the customers as well as the company to ensure quick accurate responses to service issues and to our sales force. Coordinate deliveries and installation of new products. Facilitate cross-functional meetings to improve operational metrics and the customer experience. Triage critical service requests so that they are resolved to the customers satisfaction. Conduct performance… Show more Manage the Service and Warehouse/Delivery operations for a local Office Products Dealer. Balance the needs of the customers as well as the company to ensure quick accurate responses to service issues and to our sales force. Coordinate deliveries and installation of new products. Facilitate cross-functional meetings to improve operational metrics and the customer experience. Triage critical service requests so that they are resolved to the customers satisfaction. Conduct performance appraisals and coach direct reports to improve team performance Show less

Maryland

Lead and supported store personal in the Northern Maryland and Eastern Shore locations to achieve Operational and sales objectives. Mentor and develop staff to effectively implement company initiatives and procedures. Ensure proper inventory processes and counts are completed in each location. Manage inventory levels, POs, trades, and transfers. Teach business concepts and create effective store visit plans to drive accountability and inspect results. Resolve critical customer issues and… Show more Lead and supported store personal in the Northern Maryland and Eastern Shore locations to achieve Operational and sales objectives. Mentor and develop staff to effectively implement company initiatives and procedures. Ensure proper inventory processes and counts are completed in each location. Manage inventory levels, POs, trades, and transfers. Teach business concepts and create effective store visit plans to drive accountability and inspect results. Resolve critical customer issues and maintain a positive relationship with all vendors and partners. Show less

Baltimore, Maryland Area

Business to Business benefits consulting and sales that allowed Employers to offer a well-rounded supplemental benefits packages to their employees at no additional cost to the business. Educate Employers and Employees about benefits programs and the effects of the Patient Protection and Affordable Care Act.Traveled extensively for major account enrollments.

Maryland, United States

Managed a multifaceted operation comprised of 33 employees and over 6,000 retail and commercial customers. Conceived and implemented process and expense enhancements within the warehouse, service, and delivery organizations that dramatically improved customer satisfaction and profitability. Rationalized expenses and developed new strategies enabling the location to show a monthly profit after losing over $1 million the year before. Reduced service days out from over 7 days to next day response… Show more Managed a multifaceted operation comprised of 33 employees and over 6,000 retail and commercial customers. Conceived and implemented process and expense enhancements within the warehouse, service, and delivery organizations that dramatically improved customer satisfaction and profitability. Rationalized expenses and developed new strategies enabling the location to show a monthly profit after losing over $1 million the year before. Reduced service days out from over 7 days to next day response with same day emergency call completion without increasing costs or utilizing extra resources. Show less