Dave Kielkucki has over 30 years experience in the management and administration of small, medium and large contact center organizations comprising of e-commerce, credit, collections, customer service, reservation sales and outbound tele-marketing activities. He has expertise in personnel management, global customer service, budgeting, organization structure, facility operations and strategic planning. Dave has a proven track record in initial design and start-up operations, and comprehensive experience re-engineering under performing operations.Specialties: SCC Services Group is a “hands on” consulting firm engaged in managing emerging technologies, operational strategies and the human element within the Contact Center environment. We help clients leverage technology and operational opportunities by providing consulting services and staff augmentation to Contact Center organizations across industries that include travel, banking, credit card services, retail and telecommunications.SCC Services Group also provides small and midsize companies turn-key marketing and business development solutions with strategic creative and production of various products to help elevate company brand awareness. From demand generation programs to catalogs, brochures, Direct Mail, eMail and outbound call campaigns; we help companies grow revenue streams.SCC Services Group Corporate Commitment:As a result of the extremely high national unemployment rate for the Visually Impaired and Blind (VIB), SCC Services Group is committed to provide VIB individuals work opportunities as a certified Customer Care Professional in our Business Services Virtual Contact Center (www.sccbusinessservices.com) who can deliver a high degree of customer satisfaction for our clients and their customers.SCC Services Group will work to reduce the unemployment rate for this group of people one position at a time which allows them to operate in a “sighted world” and achieve sustainable independence.