Dave Knighton Email & Phone Number

Ogden, Utah

Under the Wing Gaming writes role playing adventure modules and offers convention support by organizing, scheduling, and running Role Playing Games. We have a presence at Ogden Uncon, MyCon in Logan, Utah, Salt Lake Gaming Con, and SaltCon in Layton, Utah.

Greater Salt Lake City Area

• Working closely with management and Project Management Office (PMO), assisted in implementing an Agile framework and approach to the development of internal systems for Federal Occupational Health (FOH).
• Developed and oversaw training for the move to an Agile methodology for the FOH IT team.
• Acts as Scrum master and runs meetings, including daily Stand-Ups and end of Sprint Retrospectives using Jira software to ensure development progress.
• Responsible for identifying and coordinating processes for version management of proprietary software.
• Oversaw migration and development of organization wide SharePoint site from SharePoint 2010 to SharePoint Online.
• Serves as SharePoint Administrator and performs routine and requested updates to the site.

Greater Salt Lake City Area

• Member of a small team of technical agents assigned with day-to-day technical needs of Federal Occupational Health (FOH) clinics around the country. This included in-depth procedural troubleshooting of all hardware and.
• Designed and wrote processes and knowledge articles for policies and procedures of the Help Desk to develop a Knowledge Base system with a focus of future growth and ease of transition. Required extensive step-by-step.
• Applied a wide range of technical principles, theories, and concepts via telephone, email, chat, and web-based sessions with clients. Upon collection of information through customer conversation, perform diagnostic.
• Provided high-levels of customer service; created a positive customer support experience; created a single point-of-contact for the customer, strived to ensure resolution on first contact or timely escalation, when.

Salt Lake City, Utah

• Diagnose and resolve technical advanced hardware and software issues for clients
• Communicate with clients via phone and email communication to provide information and assistance on products and problem resolution
• Assist in training and development of local and remote agents
• Provide assistance to management in scheduling tasks for current company projects
• Ability to multitask as a back-up for management while working on regularly assigned tasks

Tooele, UT

-Work with customers in special order merchandise purchases and installation programs -Maintain constant communication with customers, installers, and vendors throughout installation process-Work as department coach for three departments and trained all new specialists in these areas in sales, customer relations, and vendor negotiations

Tooele, UT

-Trained and supervised up to 8 associates and specialists in the department-Oversaw inventory and sales for multiple departments-Increased sales and metrics annually for three years while decreasing shrink numbers by over 1% on sales over one million dollars -Managed change within the department in how samples were checked out, resulting in attach rate by.

Tooele, UT

-Managed 30 employees including kitchen crew, drivers, and wait staff-ordered and maintained inventory on daily basis-Responsible for basic maintenance of all restaurant equipment

Tooele, UT

-Managed crew of 20 people per shift including kitchen and wait staff-Responsible for inventory and daily cash flow -Trained in all areas of company so as to step in when needed due to short staffing

Master Of Science - Ms, Information Technology Management

Bachelor'S Degree, Business Administration And Management, General, 3.06

Maintained strong GPA while working 40 hours a week

High School Diploma