Manage services related to packout, cleaning, storage, and return of customers' items following a fire, water, mold, or related disaster situation. Coordinate among customer, insurance company, and structural restoration company. Engage and resolve any problems associated with the loss.

-- Maintain relationships with existing customers and forge new partnerships with restoration contractors and insurance companies-- Manage jobs, communicate with customers and adjusters, resolve unexpected complications-- Perform educational presentations, lunch & learns, CE classes-- Manage customer inventory, supervise cleaning, handle insurance paperwork -- Perform customer pack-outs and return of items following structural restoration completion.-- Newsletter Chairman and 2019 Affiliate of the Year, National Association of Residential Property Managers Colorado Springs Chapter - (NARPM)

• Supervise Marketing Team• Coordinate events to promote brand with National Association of Residential Property Managers (NARPM) and The Apartment Association of Southern Colorado• Board Member (Newsletter Chair) – NARPM• Committee Member – Apartment Association of Southern Colorado• Member – Pikes Peak Pros Networking Group• Manage client and vendor database• Build restoration and construction estimates in Xactimate• Coordinate with adjusters and homeowners

• Manage sales representatives including routes, training, coaching, development, and supervision• Business development; lunch & learns, group presentations, TV appearances, relationship building• Exceeded assigned department revenue goal of $500,000• Provide customer satisfaction by monitoring, communicating, and responding to customer needs• Create marketing plan, budget, and monitor department spending• Create videos for web• Monitor and create posts for social media• Run sales and marketing contests including Lamborghini drive and Christmas in Cripple Creek• Participate in industry organizations such as BOMA, IFMA (board member), IREM, NARPM, Apt Assoc, CAI

• Grow restoration/construction franchise from near zero customer base to more than 800 customer contacts• Generate referrals by creating value added interactions with prospects through in person visits and social media• Create and run annual customer contests such as NCAA March Madness and Online Trivia.• Perform inspections, create estimates, communicate with adjusters, sell job, manage work crews, document job, maintain high customer satisfaction levels• Make purchases necessary for marketing and operations functions• Create & perform presentations for realtors, property managers & insurance agents on subjects such as Odor Theory, Dave’s Top Ten Worst Water Damage Offenders, and Mold 101• Networking & Business Roles: Affiliate Chairperson: National Association of Residential Property Managers (NARPM – Santa Clara) Board Member: FFFGA (Farmers Agent Golf League), Member: Hackers & Slicers (State Farm Agent Golf League), Member & Affiliate of the Year 2016: National Association of Hispanic Real Estate Agents (NHORA), Member: Success for Networking Group• Organize & promote Continuing Education classes for realtors & property managers through relationships forged with The Rental Housing Network (rentalhousingnetwork.com) and the Santa Clara County Association of Realtors (SCCAOR.org)• Develop sales routes. Plan, execute, and document sales calls. Return referral thank you items, prize items, and customer certificates of satisfaction to encourage repeat of sales cycle. Manage customer database.

State Farm -- Providing Insurance and Financial Services. We are in the business of protecting your assets and helping you achieve your financial goals. My office provides personalized service, competitive rates, and a business relationship with myself as your agent who will provide you with meaningful advice now and into the future.• Managed office with 4 support staff• Developed systems to manage and organize workflow such as dividing sales and service operations, setting sales & service expectations, ensure accurate tracking of progress toward goals, proper employee motivation & morale, how to handle difficult customers • Set appointments with customers, asked questions to evaluate customer needs, developed plan for insurance coverage based on customer budget, sold policies, managed customers post-sale.• Assisted customers with difficult and complex claim problems such as multi-car accidents, OEM vs. Aftermarket part disputes, homeowners’ contents coverage issues

Sold and managed pest control contracts to small, medium, and large sized businesses, apartment complexes, condo associations, and shopping centers.• Analyzed sales territory, identified 10 best prospects, 100 Small to Medium size businesses with medium-to-high probability of needing service• Used CRM system to schedule and manage customer appointments• Conducted inspections of commercial buildings for pest control• Prepared proposal using Adobe Illustrator & Excel detailing scope of service• Made sales presentation, explained pest infestation problems & proposed service solution, obtained purchase

Consultant with Parts Operations at Saturn Retailers in CA, OR, WA, AK, NV, and UT.• Managed Parts Operations of 53 Saturn Dealers across 6 states• Performed training for Parts Managers & support staff• Consulted with Parts staff on following Saturn Part Management Processes• Worked remotely without supervision in field operations