Dave Lamond Email & Phone Number

Milton Keynes, England, United Kingdom

An exciting business bringing mobile phone and data coverage to rural Africa's population. Managing IT support for a great bunch of friendly, motivated people across many countries.

Northampton, England, United Kingdom

Providing senior specialist IT support to Liqui-box companies including Corplex, Engineered Foam Products and DW Reusables. Companies providing leading recyclable and cost saving products world wide.

Milton Keynes, United Kingdom

Responsible for providing Award-Winning Technical Support to the Mirus Customer base of SMB's and SME's.

Woking

Supporting a fast-changing server, network and application infrastructure at Clear Channel Outdoor. Projects include server upgrades and datacentre migration, WiFi and VPN, New monitoring and management solutions, as well as supporting existing server platforms for legacy applications.A very friendly, skilled and knowledgeable workforce keen to embrace new technologies and applications to stay market leaders.

Northampton, United Kingdom

Implementing and supporting infrastructure projects including VMware 5.5, Windows Server 2012 R2, SANs, Networking and Applications. The team are very friendly and also highly skilled, flexible and experienced making it clear why they are one of the top 100 businesses to work for.

Responsible for investigation, due diligence, solution design and delivering technical projects based on PRINCE2 practices, managing documentation and training for support staff and users.Key Achievements: • Increasing customer satisfaction through measurable improvements in IT infrastructure.• Reducing exposure to pre-existing issues by due diligence investigations.• Designing solutions including multiple networks, servers, firewalls and systems software.• Delivering project tasks including ITIL quality standard documentation• Training for users and support staff.• Accreditation: HP, Microsoft, NetApp accreditations achieved or renewed.Extensive successful project work including:• 2013: Vmware vSphere 5.5 cluster of ESXi 5.5 on HP DL380Gen8 hosts, Brocade ICX LAN switches and HP P2000 iSCSI SAN with Brocade RFS7000 WiFi controllers for approximately 5000 users at a Technology Academy trust in Dartford.• 2013: Cloud computing Office365 and Windows 2008 R2 Hyper-V transition for approximately 140 users at a wireless engineering company in Dublin and London.• 2013: Due diligence investigation and VMWare server virtualisation and consolidation for approximately 350 users at a retail company in Kings Lynn and London and retail outlets across the UK and the world using .• 2013: Due diligence investigation and remedial action planning for approximately 450 users at a retail company in Cuffley and retail outlets across the UK and abroad using Linux, VMware, Windows and migration to private cloud systems.• 2011: Vmware 4 cluster using HP DL380G7 hosts and new NetApp 2040 SAN for RAFBF charity in London.• 2008: HP C7000 Blade system farm and resilient HP fibrechannel SAN installation for a major cancer charity in London, then later relocated to a datacentre in Reading.

I was responsible for customer-facing meetings, solution design and implementation as well as 3rd-line technical support escalations.Key Achievements:• Effective communication with customer management and technical teams.• Designing successful solutions.• Successful delivery of technical solutions including quality documentation.• Training for support staff and users.• Automation of ticket handling between mainframe-based and unix-based systems.• Working with trouble ticketing systems for the largest UK telecoms company.• Implementing one of the first hand-held trouble ticketing systems for UK IT field engineers.• Internal technical documentation, training support staff and field engineers.• Evaluation of new technologies.Key Skills Gained:• Problem solving: Extensive problem solving required to meet client expectations.• Delivering complex solutions.• Accreditation: Cisco CCNP, HP ASE, Microsoft MCP.• Flexibility: Flexible working practice successfully delivering within strict timeframes.• Innovation: Evaluation and introduction of new technology into our portfolio.• Teamwork: Close working relationships with other team members.• Ensure a cohesive design and delivery.Extensive successful project work including:• 2005: HP Blade system and fibrechannel SAN installation with Checkpoint VPN1 external firewall and an array of Cisco ASA5520 internal firewalls for a private hospital in London.• 2000: LAN troubleshooting for an RAF base (SC security cleared), then later helped design the secure fibre optic wide area and local area network.

I was responsible for 2nd and 3rd-line technical support escalations, and training support staff and field engineers.Key Achievements:• Internal technical documentation, training support staff and field engineers and evaluation of new technologies.Key Skills Gained:• Problem solving: Extensive problem solving was required to meet client expectations and deliver complex solutions.

Computer Programming And Systems Analysis

School, 7 O Grades And 5 Higher Grades