Incident Response Manager as an essential role in managing and improving brand reputation by minimizing user impact and system failures, and maintaining smooth sailing during the storms.Having worked on 3,000+ incidents at an industry-leading DIY web building platform by supporting 40+ products with 200M users, I have built a fundamental understanding of leveraging data to constantly improve user trust & satisfaction. Throughout my 7.5 years of experience in tech, I have developed skills in Product Management, Site Reliability, Multi-Stack Deployment Product Lifecycle Management, CDN Infrastructure, Product Training, Customer Success Methodologies, Email Authentication Protocols, Tech Sales, and De-Escalation.